Attachment duplicate/overwrite problem in 2003

[Opus]

I have a client with an attachment problem in Outlook 2003 that I've
never seen before. All the latest Windows and Office updates are
applied, and the OS is Windows XP Pro.

The client receives an e-mail from his secretary with two attachments,
file1 and file2. The files are clearly different sizes and contain very
different data. He wishes to send the attachments to someone else, so
he creates a new message, then copies and pastes file1 and file2 from
the old message to the new one and sends it out. Looking at the sent
message, he then sees that file2 is now the same size as file1. Upon
opening both files, he also finds that file2 is, in fact, the same as
file1 in all but name. Somehow file2 got overwritten by a duplicate of
file1, but the file2 name stayed.

Anyone have any ideas what could be going on here?

Opus

 

[Lanwench [MVP - Exchange]]

I have a client with an attachment problem in Outlook 2003 that I've
never seen before. All the latest Windows and Office updates are
applied, and the OS is Windows XP Pro.

The client receives an e-mail from his secretary with two attachments,
file1 and file2. The files are clearly different sizes and contain very
different data. He wishes to send the attachments to someone else, so
he creates a new message,

OK, I'll bite: why doesn't he simply *forward* the existing message?

then copies and pastes file1 and file2 from
the old message to the new one and sends it out. Looking at the sent
message, he then sees that file2 is now the same size as file1. Upon
opening both files, he also finds that file2 is, in fact, the same as
file1 in all but name. Somehow file2 got overwritten by a duplicate of
file1, but the file2 name stayed.

Anyone have any ideas what could be going on here?

If he doesn't want to forward, he should save the attachments to disk, then
attach them to the new message, to ensure that the right attachments go out.
I've never tried to do what he's doing now, but then, it's never occurred to
me to attempt it.

 

[Opus]

OK, I'll bite: why doesn't he simply *forward* the existing message?

Good question!

If he doesn't want to forward, he should save the attachments to disk, then
attach them to the new message, to ensure that the right attachments go out.
I've never tried to do what he's doing now, but then, it's never occurred to
me to attempt it.

I agree. It seems like a strange way to do it. But he's apparently in
the habit. It used to work for him in Outlook XP, but now he's having
this problem in 2003 after just having gotten a new machine. And in
fairness, he's right that it *should* work. Basically, I'm just trying
to make my client happy.

Opus

 

[Guest]

I have started having the same problem and am also looking for a solution. I
choose not to forward the message because I am not always sending the whole
message or don't want to erase everything else in the message just to send
the attachments. Your explanation of the problem is very complete though
hopefully someone can help.

 

[Opus]

I have started having the same problem and am also looking for a solution. I

choose not to forward the message because I am not always sending the whole
message or don't want to erase everything else in the message just to send
the attachments. Your explanation of the problem is very complete though
hopefully someone can help.

I'm glad to see someone else is at least having the same issue! My
client is very frustrated by this for the simple reason that he used to
be able to do it without difficulty. My bet is that it's a bug
introduced in Office 2003 since the exact same technique worked fine on
his earlier installation. (I'd have to make sure, but I'm fairly
certain he was using Office XP previously.)

Opus

 

[Lanwench [MVP - Exchange]]

In

I'm glad to see someone else is at least having the same issue! My
client is very frustrated by this for the simple reason that he used
to be able to do it without difficulty. My bet is that it's a bug
introduced in Office 2003 since the exact same technique worked fine
on his earlier installation. (I'd have to make sure, but I'm fairly
certain he was using Office XP previously.)

Opus

To restate my original question - why would you not just forward the
original e-mail and delete what you don't want to include? This is generally
a lot faster anyway.