AT&T Network Client - can't connect to company's network

C

CEDavis

I am using AT&T Network Client to try to connect to IBM's network.
This worked fine on Sunday night, now I cannot connect. I login to the
client, hit connect, it searches for the VPN servers, then it loops
through Authenticating with the VPN servers...here is the log the
dialer produces. Has anyone seen this before? any suggestions?

11:42:10.346 ---------- Change state to 'BeforeTunneling'. ----------
11:42:10.376 Retrieving VPN server list...
11:42:10.466 Action 1 of 7 is 'VPNSLAStartConnecting' (no result
required)...
11:42:10.487 SLR result code is 0 (0, 0, n, 0, 0).
11:42:10.787 SLR3007 - VPN connection (1556127214206751460) was logged.
11:42:10.787 Action 2 of 7 is 'WarnIfIPSecNotInstalled' (immediate
result required)...
11:42:10.937 Action 3 of 7 is
'DownloadIPSecInstallAndDisconnectIfNecessary' (result required in 7200
seconds)...
11:42:10.937 Action 4 of 7 is 'StopNativeIPSECService' (no result
required)...
11:42:10.977 Duplicate control message just sent to 'PolicyAgent' (not
repeating during tunnel server rollover)...
11:42:11.007 Action 5 of 7 is 'LoadTunnelServerListIfNecessary' (result
required in 120 seconds)...
11:42:11.027 Action 6 of 7 is 'SelectNextTunnelServer' (immediate
result required)...
11:42:11.047 VPN server '204.146.24.38' selected.
11:42:11.067 Action 7 of 7 is 'WriteToEventLog' (no result required)...
11:42:11.218 ---------- Change state to 'Tunneling'. ----------
11:42:11.288 Action 1 of 2 is 'StopFencingForEAoEAIfNecessary' (no
result required)...
11:42:11.308 Action 2 of 2 is 'PingTunnelServer' (immediate result
required)...
11:42:11.328 ---------- Change state to 'AuthenticatingTunnel'.
----------
11:42:11.328 Authenticating with the VPN server (204.146.24.38)...
11:42:11.398 Action 1 of 1 is 'LogonToIPSecTunnelServer' (result
required in 105 seconds)...
11:42:11.438 Configured to prevent negotiation of UDP encapsulation.
11:42:11.458 Obtained VPN MTU Size value '1370' from preferences.
11:42:11.458 Logon request sent to VPN server 204.146.24.38...
11:42:11.488 Wait for asynchronous action to complete.
11:43:56.489 'LogonToIPSecTunnelServer' did not complete in the allowed
time.
11:43:56.639 FSM error in state 'AuthenticatingTunnel'.
11:43:56.739 The VPN login request did not complete in the allowed
time. Please try again in a moment or contact customer support if the
problem persists. (error 0).
11:43:56.859 ---------- Change state to 'BeforeTunneling'. ----------
11:43:56.960 Retrieving VPN server list...
11:43:57.140 Action 1 of 7 is 'VPNSLAStartConnecting' (no result
required)...
11:43:57.270 SLR result code is 0 (0, 0, n, 0, 0).
11:43:57.631 SLR3007 - VPN connection (1556127214206751460) was logged.
11:43:57.711 Action 2 of 7 is 'WarnIfIPSecNotInstalled' (immediate
result required)...
11:43:57.841 Action 3 of 7 is
'DownloadIPSecInstallAndDisconnectIfNecessary' (result required in 7200
seconds)...
11:43:57.961 Action 4 of 7 is 'StopNativeIPSECService' (no result
required)...
11:43:58.061 Duplicate control message just sent to 'PolicyAgent' (not
repeating during tunnel server rollover)...
11:43:58.191 Action 5 of 7 is 'LoadTunnelServerListIfNecessary' (result
required in 120 seconds)...
11:43:58.282 Action 6 of 7 is 'SelectNextTunnelServer' (immediate
result required)...
11:43:58.402 VPN server '129.33.1.5' selected.
11:43:58.492 Action 7 of 7 is 'WriteToEventLog' (no result required)...
11:43:58.722 ---------- Change state to 'Tunneling'. ----------
11:43:58.862 Action 1 of 2 is 'StopFencingForEAoEAIfNecessary' (no
result required)...
11:43:59.003 Action 2 of 2 is 'PingTunnelServer' (immediate result
required)...
11:43:59.103 ---------- Change state to 'AuthenticatingTunnel'.
----------
11:43:59.223 Authenticating with the VPN server (129.33.1.5)...
11:43:59.393 Action 1 of 1 is 'LogonToIPSecTunnelServer' (result
required in 105 seconds)...
11:43:59.513 Configured to prevent negotiation of UDP encapsulation.
11:43:59.613 Obtained VPN MTU Size value '1370' from preferences.
11:43:59.724 Logon request sent to VPN server 129.33.1.5...
11:43:59.844 Wait for asynchronous action to complete.
 
B

beb

Are you behind a router?

CEDavis said:
I am using AT&T Network Client to try to connect to IBM's network.
This worked fine on Sunday night, now I cannot connect. I login to the
client, hit connect, it searches for the VPN servers, then it loops
through Authenticating with the VPN servers...here is the log the
dialer produces. Has anyone seen this before? any suggestions?

11:42:10.346 ---------- Change state to 'BeforeTunneling'. ----------
11:42:10.376 Retrieving VPN server list...
11:42:10.466 Action 1 of 7 is 'VPNSLAStartConnecting' (no result
required)...
11:42:10.487 SLR result code is 0 (0, 0, n, 0, 0).
11:42:10.787 SLR3007 - VPN connection (1556127214206751460) was logged.
11:42:10.787 Action 2 of 7 is 'WarnIfIPSecNotInstalled' (immediate
result required)...
11:42:10.937 Action 3 of 7 is
'DownloadIPSecInstallAndDisconnectIfNecessary' (result required in 7200
seconds)...
11:42:10.937 Action 4 of 7 is 'StopNativeIPSECService' (no result
required)...
11:42:10.977 Duplicate control message just sent to 'PolicyAgent' (not
repeating during tunnel server rollover)...
11:42:11.007 Action 5 of 7 is 'LoadTunnelServerListIfNecessary' (result
required in 120 seconds)...
11:42:11.027 Action 6 of 7 is 'SelectNextTunnelServer' (immediate
result required)...
11:42:11.047 VPN server '204.146.24.38' selected.
11:42:11.067 Action 7 of 7 is 'WriteToEventLog' (no result required)...
11:42:11.218 ---------- Change state to 'Tunneling'. ----------
11:42:11.288 Action 1 of 2 is 'StopFencingForEAoEAIfNecessary' (no
result required)...
11:42:11.308 Action 2 of 2 is 'PingTunnelServer' (immediate result
required)...
11:42:11.328 ---------- Change state to 'AuthenticatingTunnel'.
----------
11:42:11.328 Authenticating with the VPN server (204.146.24.38)...
11:42:11.398 Action 1 of 1 is 'LogonToIPSecTunnelServer' (result
required in 105 seconds)...
11:42:11.438 Configured to prevent negotiation of UDP encapsulation.
11:42:11.458 Obtained VPN MTU Size value '1370' from preferences.
11:42:11.458 Logon request sent to VPN server 204.146.24.38...
11:42:11.488 Wait for asynchronous action to complete.
11:43:56.489 'LogonToIPSecTunnelServer' did not complete in the allowed
time.
11:43:56.639 FSM error in state 'AuthenticatingTunnel'.
11:43:56.739 The VPN login request did not complete in the allowed
time. Please try again in a moment or contact customer support if the
problem persists. (error 0).
11:43:56.859 ---------- Change state to 'BeforeTunneling'. ----------
11:43:56.960 Retrieving VPN server list...
11:43:57.140 Action 1 of 7 is 'VPNSLAStartConnecting' (no result
required)...
11:43:57.270 SLR result code is 0 (0, 0, n, 0, 0).
11:43:57.631 SLR3007 - VPN connection (1556127214206751460) was logged.
11:43:57.711 Action 2 of 7 is 'WarnIfIPSecNotInstalled' (immediate
result required)...
11:43:57.841 Action 3 of 7 is
'DownloadIPSecInstallAndDisconnectIfNecessary' (result required in 7200
seconds)...
11:43:57.961 Action 4 of 7 is 'StopNativeIPSECService' (no result
required)...
11:43:58.061 Duplicate control message just sent to 'PolicyAgent' (not
repeating during tunnel server rollover)...
11:43:58.191 Action 5 of 7 is 'LoadTunnelServerListIfNecessary' (result
required in 120 seconds)...
11:43:58.282 Action 6 of 7 is 'SelectNextTunnelServer' (immediate
result required)...
11:43:58.402 VPN server '129.33.1.5' selected.
11:43:58.492 Action 7 of 7 is 'WriteToEventLog' (no result required)...
11:43:58.722 ---------- Change state to 'Tunneling'. ----------
11:43:58.862 Action 1 of 2 is 'StopFencingForEAoEAIfNecessary' (no
result required)...
11:43:59.003 Action 2 of 2 is 'PingTunnelServer' (immediate result
required)...
11:43:59.103 ---------- Change state to 'AuthenticatingTunnel'.
----------
11:43:59.223 Authenticating with the VPN server (129.33.1.5)...
11:43:59.393 Action 1 of 1 is 'LogonToIPSecTunnelServer' (result
required in 105 seconds)...
11:43:59.513 Configured to prevent negotiation of UDP encapsulation.
11:43:59.613 Obtained VPN MTU Size value '1370' from preferences.
11:43:59.724 Logon request sent to VPN server 129.33.1.5...
11:43:59.844 Wait for asynchronous action to complete.
Click to expand...
 
B

beb

According to the log the your log on to vpn server did not complete in time.
Contact the administrator. There might have been a change with your log on
credential.
 
C

CEDavis

Thank you for your reply. I have contacted AT&T support, but have not
heard back yet - everyone has said that my credentials are fine - I am
at a loss for what is wrong.
 
S

Shenan Stanley

mmmh said:
I've got the same problem. What was your solution? Thx
Click to expand...

Please - include more of the original post you are referring to in the
message.

Or better yet - present your problem and details.

At this point - I will assume you are using some flavor of VNC. I suggest
UltraVNC or TightVNC - for features, etc - but to each their own.
I will also assume you cannot connect (thanks to the little information in
the original subject line on both of these) to a machine at your workplace.

Did you make sure the correct ports are opened through your work firewall
(or forwarded)?
Are the server parts of the VNC system installed and configured properly?
What error messages (if any) do you get?
What operating system(s) are you using that requires you to use something
other than Remote Desktop?
 
E

Evewei

Joined
Dec 14, 2009
Messages
1
Reaction score
0
Hi all, I am using AT&T Network Client to access IBM network. Now, my AT&T after opening, does not have a proper interface for login. This is my AT&T specification.

The program name and version is AT&T Network Client - IBM version 6.9.0.3006 English.

The installation type is Professional Installation



The Firewall is AT&T IPSec Application version 6.7.0.3011.



The account is MMYA.
The installation type is Professional Installation


Im using window XP professional.

The Firewall is AT&T IPSec Application version 6.7.0.3011.

moz-screenshot.png
moz-screenshot-1.png
moz-screenshot-2.png
 

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