They took £149 out of my account the other week, my fault I suppose because I used all my monthly minutes up but £31 for a 1hr15min convo with a friend is pure extortion. Cut a long story short they refunded me the money and put me on a better tariff. I also took all my loyalties with me. 15years worth. They mucked up again (started charging me for MMS) refunded me and added a 1 month MMS bolt-on until it was sorted. Then charged late payment fee's (omg when does it stop) refunded me and also gave me credit AND money off my already low tariff which was £14 minus 40% loyalty bonus. Anyway, the short story has started to get longer. They refunded all my pennies, added MMS bolt-on, Credited the already charged for MMS *2 back to my account. Reduced my monthly payments. Now if everything is sorted I get 6GB data (pm) Unlimited texts (pm) Unlimited Minutes (pm) including landlines and numbers including 01, 02 etc European roaming comes out of tariff (free minutes)

and canceled this months bill because of their mistake for the grand sum of £6.42 a month I think it was. Fingers crossed!!!!