application just disappears

[Charles Crume]

Hello all;

I've wrote a POS application in Visual dBase v5.7 (a 16 bit compiler) that's
been running on Windows 3.1 to Windows XP since early 2000.

Recently, a new customer (who is using Windows XP) says the application just
*disappears* while they are entering data into an entry field. I've asked if
the app was minimized to the taskbar -- they said no -- it just shut down
and disappeared (no dBASE unstable msg, no msg from app, no warning, no
nothing).

They said they double click the icon on the desktop and things are back to
normal (except they lost what they were doing -- which is to be expected).

I've been told this happens about every other day. FWIW, I have other
customers running XP with no problems and this has never happened on
3.1/95/98/NT4/2K.

Does anyone have any idea what is happening, or what I should be looking
for?

TIA.

Charles...

 

[Rick \Nutcase\ Rogers]

Hi Charles,

At a guess, the symptoms indicate that this is exclusive to one user. I
doubt that the problem is with your application, or with WindowsXP or you
would have seen a pattern of user problems. I would have the user first scan
their system for malware - both viruses and ad/spy applications, chances are
that this is the root of the problem.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org