Application Errors

[Chris Adams]

Following on from my request for startup help, I have now managed to get the
thing to start, admittedly intermittently, and am getting the following two
error messages coming up:

HDAudioShortcut: HDAudioPropShortcut.exe - Application Error
The instruction at "0x7c9118d0" referenced memory at "0x7c95c488". The
memory could not be "written"



RUNDLL32.EXE - Application Error
The instruction at "0x7c910370" referenced memory at "0x5d012b74". The
memory could not be "read"

Any ideas what may be causing this and is there an easy fix???

I have enquired of a friend who suggests that the HDD is failing and may
need replacing?!?!?!?

Again, my thanks in advance for any advice received

Adders

 

[Malke]

Following on from my request for startup help, I have now managed to
get the thing to start, admittedly intermittently, and am getting the
following two error messages coming up:

HDAudioShortcut: HDAudioPropShortcut.exe - Application Error
The instruction at "0x7c9118d0" referenced memory at "0x7c95c488". The
memory could not be "written"



RUNDLL32.EXE - Application Error
The instruction at "0x7c910370" referenced memory at "0x5d012b74". The
memory could not be "read"

Any ideas what may be causing this and is there an easy fix???

I have enquired of a friend who suggests that the HDD is failing and
may need replacing?!?!?!?

Again, my thanks in advance for any advice received

Adders

You have malware on your computer. Here's a link about the HDAudio
thing:
http://www.bleepingcomputer.com/startups/HDAudio_Driver_2.0-11161.html

Go through these malware removal steps systematically:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

The errors have nothing to do with your physical hard drive. You need to
clean up your computer. If the instructions at my website look daunting
(and there is no shame in admitting this isn't your cup of tea), take
the machine to a professional computer repair shop - not your local
version of BigStoreUSA.

Malke

 

[Chris Adams]

thanks, have read and printed and will give it a try, any idea what the
other one is, the run32dll, is it similar??

 

[Malke]

thanks, have read and printed and will give it a try, any idea what
the other one is, the run32dll, is it similar??

Yes, part of a trojan. You've got an infested computer, my friend.
http://www.liutilities.com/products/wintaskspro/processlibrary/run32dll/

One way to find out about stuff like this is to do just what I did: plug
the executable (or part of it) into Google. So for your questions, I
used "HDAudioPropShortcut.exe" for the first search term. When I got
nothing, I shortened it to "HDAudio" and got the link I sent you. Use
"run32dll" as the search term and you get plenty of links with the same
trojan information.

Do yourself a favor and after you've gotten the computer all cleaned up,
take a look at the information on these sites:

http://www.wilderssecurity.com/showthread.php?t=27971 - So How Did I Get
Infected Anyway?
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://www.claymania.com/safe-hex.html
http://www.aumha.org/a/parasite.htm - The Parasite Fight
http://www.spywarewarrior.com/rogue_anti-spyware.htm
http://www.spywarewarrior.com/rogue_anti-spyware.htm

Malke