APPLICATION ERRORS - HELP ME PLEASE!!

  • Thread starter ROBERTO - DESPERATELY IN NEED OF HELP
  • Start date
R

ROBERTO - DESPERATELY IN NEED OF HELP

HELP ME PLEASE!!!



I DESPERATELY NEED HELP WITH THESE CONSTANT CRASHES I HAVE
BEEN HAVING. I HAVE DONE SO MUCH TO TRY AND TROUBLESHOOT
IT ALREADY AND HAVENT MADE A BIT OF PROGRESS. IF ANYONE
COULD HELP ME, I WOULD GREATLY APPRECIATE IT.

I WILL OUTLINE EVERYTHING ABOUT THE CRASHES AND EVERYTHING
THAT I HAVE DONE SO FAR...SO THIS WILL BE KINDA LONG, BUT
PLEASE TRY TO READ THE WHOLE THING SO YOU CAN SEE WHAT I
HAVE ALREADY TRIED AND RULED OUT AS BEING THE CULPRIT.

I WILL TRY TO MAKE THE DESCRIPTION AS CLEAR AND DETAILED
AS POSSIBLE BROKEN DOWN INTO SEGMENTS. I WILL TRY TO
INCLUDE EVERY PIECE OF INFO THAT ANYONE COULD NEED IN
TRYING TO HELP ME.

IT WILL BE A LONG POST BUT IT WILL AVOID US HAVING TO GO
BACK & FORTH WITH QUESTIONS AND ANSWERS ABOUT MY SYSTEM
AND WHAT I HAVE TRIED SO FAR...WHICH IS INFO YOU NEED
ANYWAY IN ORDER TO HELP ME....SO I MIGHT AS WELL PUT IT
ALL DOWN RIGHT NOW AT THE START.

I APPRECIATE ANY SUGGESTIONS.

THANKS,
ROB

__________________________________


*PROBLEM*
----------

Any Multimedia program used for ENCODING or RENDERING
audio & video files crashes EVERY time that it is encoding
or rendering. I was able to encode multimedia on this
machine several months ago, but at some point (since i
went months without even trying to encode anything) the
crashes started happening 100% of the time.

__________________________________


*DETAILS*
----------

-I USED TO BE ABLE TO ENCODE VIDEO AND AUDIO ON THIS SAME
HARDWARE until a few months back...I couldnt answer the
all-important troubleshooting question "Well, what changed
right before the failures started?" since I am re-imaging
my operating system every month or so and constantly
downloading & installing new applications...but my
hardware has not changed exept for MAYBE one new Hard
Drive which I cannot recal whether it was installed before
the crashes started or after...but I eliminated this as
the culprit in my troubleshooting steps (Described in
detail far below)

-My system is COMPLETELY free of any virus', adware,
spyware, worms, trojans, or otehr malware...aside from
being completely obsessive about this and running an array
of redundant protection & avoiding exposure in many many
effective ways, my troubleshooting liminated any kind of
malware as being a possible culprit in my troubleshooting
steps (Described in detail far below)

-These crashes go for ANY Multimedia program and ONLY
Multimedia programs (non-audio/video programs seem to work
fine).

-The crash happens at some point DURING the encoding
process, not upon starting the encoding...it will complete
anywhere between 10% to 90% of the process and then crash,
sometimes even further in.

-Occasionally, the same application errors happen during
simply playing of multimedia files, but this is much more
seldom and not something i can replicate at will like when
encoding, which crashes 100% of the time faithfully.

-The crashes happen no matter the format, source, codec,
speed, quality, process priority level nor application
used.

-As for DVD RIPPING, these crashes DO NOT occur when
ripping a DVD to ISO/BIN,CUE/NRG/MDS,MDF/ or FOLDER or
similar....(I GUESS SINCE THOSE DO NOT INVOLVE ENCODING OF
THE VIDEO/AUDIO)....they DO happen if I rip a DVD to
another format (re-encode the video)...even if its Mpeg2
with DVD standards....the key is whether or not i am
encoding

____________________________________


*ERROR DESCRIPTIONS* (divided by "@@@@", my footnotes are
surrounded by "****")
--------------------

@@@@

Program Name.exe - Application Error

The instruction at "0x044a0e06" referenced memory
at "0x03fc5000". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program

****BY THE WAY--The memory address change each time, the
above addresses are one example of a million. Also,
several times the 1st or 2nd address is 0x00000000)****

****Also, some times, the error appears as "...memory
could not be "written"." as opposed to "could not
be "read"."....it really depends on what the application
is doing at the moment....I have found that usually
the "could not be "read"." happen during ENCODING while
the "could not be "written"." happen more during scanning
or preperation of multimedia files....but there are so
many exceptions to this rule that its barely worth
noting.****

****Here is the above error's entry in the Event Log.****


Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 8/20/2004
Time: 6:10:52 PM
User: N/A
Computer: 020MAIN
Description:
Application popup: Media Player Classic.exe - Application
Error : The instruction at "0x044a0e06" referenced memory
at "0x03fc5000". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


@@@@

Program Name.exe - Application Error

The exception Breakpoint
A breakpoint has been reached.
(0x80000003) occurred in the application at location
0x07be078e

Click on OK to terminate the program
Click on CANCEL to debug the program


****This error only happened once or twice in place of the
first error...I havent been able to reproduce this error
ever again, but it must be somehow related since it
occured in the same situation that otherwise brought upon
the other error. I figured it was worth mentioning since
someone might recognize it and not the other error thereby
giving me the answer to both.****

@@@@

Program Name.exe - Application Error


The exception unknown software exception (0xc000001e)
occurred in the application at location 0x053307a0

Click on OK to terminate the program
Click on CANCEL to debug the program


****This is another one that only happened once or twice
and never again since.****


@@@@

Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 8/20/2004
Time: 6:08:04 PM
User: N/A
Computer: 020MAIN
Description:
Application popup: Recode.exe - Application Error : The
exception Privileged instruction.
(0xc0000096) occurred in the application at location
0x042e0780.

Click on OK to terminate the program
Click on CANCEL to debug the program

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


****Here is another error which only happened once or
twice. As you can see, I didnt get a chance to copy the
exact dialog box, but this was the Event Log entry for it.


______________________________________
-------------END OF ERRORS---------------
______________________________________


*HARDWARE DESCRIPTION*
-----------------------

MOBO Gigabyte GA-7VAXP (ATA 133, AGP 8, more...)
CPU Athlon XP 2000 (1674 mhz, Socket A, MMX, EMMX,
SSE, 3DNOW, Extended 3DNOW)
BIOS Award Modular BIOS v6.00PG, OEM version F14
09/03/2003
CHIPSET VIA Apollo KT400
RAM 256MB DDR PC3200 400MHz (1 Stick)
VGA ATI Radeon 7000 32MB AGP 1,2,4 (currently set to
AGP 4)
SOUND Hercules GameTheaterXP 6.1 External (Onboard sound
disabled)
RAID Onboard Promise 20276 ATA133 or IDE RAID
PRINT Lexmark All-In-One x5150 USB
OPTICAL NEC DVD +/- R/RW ND-2500a - IDE 2, Device 0 (alone
on IDE channel 2)
WEBCAM Concord Eye-Q Duo LCD (Web cam / Digital Camera +
Storage driver)
NIC Onboard Realtek 10-100 Fast Ethernet PCI
NET Cable modem, over 3.5 megabit per second

---

DRIVES:

*20gb Maxtor - 1 20gb NTFS Partition (C:\, Windows Drive) -
IDE 1, Device 0
*250gb Western Digital - 1 250gb Partition (D:\, Storage +
my only Pagefile) - IDE 1, Device 1

*80gb Maxtor - 1 80gb NTFS Partition (E:\, Storage) - IDE
3, Device 0 (Promise Controller)
*30gb Seagate - 1 30gb NTFS Partition (F:\, Storage) -
IDE 3, Device 1 (Promise Controller)

*10gb Western Digital - 1 10gb NTFS Partition (G:\,
Storage) - IDE4, Device 0 (Promise Controller)
*8gb Western Digital - 1 10gb NTFS Partition (H:\,
Storage) - IDE4, Device 1 (Promise Controller)

______________________________________


*SYSTEM DESCRIPTION* (Changed many times during
troubleshooting)
---------------------

Windows XP Pro (no Service pack, then SP1, Now
SP2...crashed with all)
500 mb Pagefile on D:\ (crashed with pagefile in various
sizes and locations)

______________________________________


*SOFTWARE DESCRIPTION*
----------------------

Norton Internet Security 2004, updated daily (crashed with
or without)
Norton Antivirus 2004, updated daily (crashed with or
without)
Many applications of various types. (crashed with all or
without any)
Many applications for multimedia editing, encoding, and
playing (crashed with all or without any)
ACE Mega Codec pack full install (crashed with or without)
K-Lite Codec Pack Full Install (crashed with or without)

_______________________________________
_______________________________________
_______________________________________

*TROUBLESHOOTING STEPS TAKEN SO FAR*
------------------------------------

(I duplicated the crashes under all of the following
conditions and after performing all of the following steps)

-Changed settings for pagefile size and locations in every
possible way
-Disabled all non-critical background services one at a
time
-Disabled all non-critical hardware one at a time (both in
Windows and in BIOS) like IDE controller 2, Promise IDE
RAID controller, on board hardware, etc etc
-Disabled all non-critical drivers one at a time
-Uninstalled all non-critical hardware & drivers one at a
time (both in Windows and by physically removing)
-Uninstalled (physically) all hard drives one at a time
-Uninstalled all codecs and software one at a time
-Uninstalled Anti-Virus & Firewall one at a time, tried
different brands (Avast, Black Ice, Panda, McAfee, etc)
-RE-IMAGED PC WITH FRESH WINDOWS XP PRO INSTALLATION, NO
SOFTWARE (other than test program), NO UPDATES (at first),
NO NON-CRITICAL DRIVERS
-RE-IMAGED PC WITH FRESH WINDOWS 2000 INSTALLATION, NO
SOFTWARE (other than test program), NO UPDATES (at first),
NO NON-CRITICAL DRIVERS
-Incrementally installed different services, programs,
security apps, drivers, codecs, and windows updates to
both FRESH Windows (XP & 2000) Installations...testing
after each change
-Tested each system configuration with every multimedia
encoding application at my disposal (over 30 programs from
different vendors)
-Reverted back to old versions of all hardware drivers one
at a time
-Updated to newest versions of all hardware drivers one at
a time
-Re-seated my only 256MB RAM stick into each of the 3
slots one at a time
-Ran 2 different RAM testers OUTSIDE of windows (Microsoft
and MemTest86) for over 24 hours each...passed all tests
(both set to thorough testing)
-Ran MEMTEST (Windows memory testing app) from within
windows for 8 hours....passed all thorough tests
-Ran Performance Test (from Norton System Works) using
various tests for Memory, Bus, hard drives, page files,
AGP, and CPU (multimedia & math)...passed all
-Ran burn-in tests using SiSoft Sandra 2004 on Memory,
drives, CPU Multimedia, CPU math, page file, AGP, SCSI,
and File system....passed all intense benchmarking tests
with expected results for each model hardware
-verified all IRQ, IO, and DMA for conflicts
-Tuned write caching off and on
-installed windows (XP & Pro) on different hard drives,
using only that hard drive on the system
-Defragged all hard drives using O&O Defrag will they were
down to less than 1%-3% fragmented
-Reverted BIOS to safe settings, high-performance
settings, default settings, custom sensible settings and
every other possible config...making changes one at a time
-Flashed BIOS to newer version (F14 up from F4)...despite
encoding had worked in the passed on the old version

etc etc etc.....whew!

______________________________


*CONCLUSION*
------------

I seriously have done more than even what I listed above,
but that is all that comes to my mind right now as I type
this....and this post is already long enough for you guys
to not wanna bother reading


From looking at all the troubleshooting that I have done,
you can imagine how frustated I am already...I have run
out of things to try...

the most confusing things are the fact that I USED TO BE
ABLE TO ENCODE VIDEO AND AUDIO on this machine....so when
you consider all of my different troubleshooting, it leads
you to blame some piece of hardware having gone bad at
some point after my last successfull video/audio encoding
several months ago (since the hardware is the only thing
that I couldnt swap for testing in my troubleshooting
steps)....but then all of the hardware passes all of the
stress tests and benchmarking that i throw at it...


ANY SUGGESTIONS ARE GREATLY APPRECIATED....

THANKS IN ADVANCE!!!!!
 
M

Malke

I would appreciate any suggestions....thanks

Unfortunately, you haven't included any useful information in your post,
so you can't get a specific answer. Go here to get help in making a
good post:

http://www.dts-l.org/goodpost.htm


Then do come back and repost with all necessary details. There are lots
of people reading this newsgroup who want to help you (like me), but
you have to give us something with which to work.

Malke
 
G

Guest

you guys mustve missed my post....look at the parent
thread, not the reply i gave myself just to raise the
thread to the top of the heap again where all I said
was "Id appreciate any help, thanks".

I wrote about 10 pages of info in my thread, including
every detail about my hardware, software, OS's, error
messages & codes, and allllllll the troubleshooting ive
done so far.
 
G

Guest

you guys mustve missed my post....look at the parent
thread, not the reply i gave myself just to raise the
thread to the top of the heap again where all I said
was "Id appreciate any help, thanks".

I wrote about 10 pages of info in my thread, including
every detail about my hardware, software, OS's, error
messages & codes, and allllllll the troubleshooting ive
done so far.
 
G

Gordon

you guys mustve missed my post....look at the parent
thread, not the reply i gave myself just to raise the
thread to the top of the heap again where all I said
was "Id appreciate any help, thanks".

I wrote about 10 pages of info in my thread, including
every detail about my hardware, software, OS's, error
messages & codes, and allllllll the troubleshooting ive
done so far.

To whom and about what are you talking?
 
S

Shenan Stanley

anonymous said:
I would appreciate any suggestions....thanks


Shenan said:
Help us help you..

Can you provide more details?
you guys mustve missed my post....look at the parent
thread, not the reply i gave myself just to raise the
thread to the top of the heap again where all I said
was "Id appreciate any help, thanks".

I wrote about 10 pages of info in my thread, including
every detail about my hardware, software, OS's, error
messages & codes, and allllllll the troubleshooting ive
done so far.

It's called "Thread Continuity", try it sometime.

Not only that, but you atre posting as "anonymous". Do you seriously expect
anyone to go through every post and find out which anonymous post was by
you?

Please - if you want actual assistance - maintain thread integrity, post
bits of the conversation in your post, give dates and times if you wish to
continue in a new thread, etc.
 
M

Malke

you guys mustve missed my post....look at the parent
thread, not the reply i gave myself just to raise the
thread to the top of the heap again where all I said
was "Id appreciate any help, thanks".

I wrote about 10 pages of info in my thread, including
every detail about my hardware, software, OS's, error
messages & codes, and allllllll the troubleshooting ive
done so far.

No, no, that's not the way it's done. There's no way people are going to
go searching through 1,000 new posts looking for your previous one.
That's why it is important to keep posts about the same subject in one
thread. Because you are using the web interface, you may not realize
that this is a newsgroup and most of the regular posters do not use the
web interface but rather a real newsreader. With a real newsreader,
there is no problem following a thread, even over quite a few days.
Here is information about newsgroups:

You will get far more out of this resource if you learn to use a
newsreader. There are many good newsreaders for Windows, but you can
use Outlook Express since you already have it. Here are some links to
information about newsgroups to broaden your posting pleasure!

http://www.elephantboycomputers.com/page3.html#12-09-02 - a brief
explanation of newsgroups
http://michaelstevenstech.com/outlookexpressnewreader.htm
http://www.dts-l.org/goodpost.htm

http://support.microsoft.com/default.aspx?scid=/support/news/howto/default.asp
(enter url on one line in browser addressbar)
http://aumha.org/nntp.htm - list of MS newsgroups
microsoft.public.test.here - MS group to test if your newsreader is
working properly

Now, either post back to your original thread or copy the information
about the problem and any details to supplied and repost to *this*
thread.

Malke
 
T

Torgeir Bakken \(MVP\)

Malke said:
No, no, that's not the way it's done. There's no way people are going to
go searching through 1,000 new posts looking for your previous one.
That's why it is important to keep posts about the same subject in one
thread.
Hi

But, but, that is exactly what Roberto (a.k.a. "anonymous") have done
(see the "References" list in the source of this post).

His first post in *this thread* have all the details (389 lines)!

Here is the thread at Google newsgroup archive (the latest post aren't
archived yet at this moment):
http://groups.google.com/[email protected]
 
T

Torgeir Bakken \(MVP\)

Shenan said:
It's called "Thread Continuity", try it sometime.

Not only that, but you atre posting as "anonymous". Do you seriously expect
anyone to go through every post and find out which anonymous post was by
you?

Please - if you want actual assistance - maintain thread integrity, post
bits of the conversation in your post, give dates and times if you wish to
continue in a new thread, etc.
Hi

Actually, there is thread integrity for this thread (see the "References"
list in the source of this post).

His first post in *this thread* have all the details (389 lines)!

Here is the thread at Google newsgroup archive (the latest post aren't
archived yet at this moment):
http://groups.google.com/[email protected]
 
S

Shenan Stanley

Torgeir said:
Actually, there is thread integrity for this thread (see the
"References" list in the source of this post).

His first post in *this thread* have all the details (389 lines)!

Here is the thread at Google newsgroup archive (the latest post aren't
archived yet at this moment):
http://groups.google.com/[email protected]

Strange - wonder how it ended up broken in OE?
 
T

Torgeir Bakken \(MVP\)

Shenan said:
Strange - wonder how it ended up broken in OE?
Hi

I suggest you switch to a proper newsreader <eg>

I see the complete thread in the newsreader I am using (Mozilla).
 
T

Torgeir Bakken \(MVP\)

ROBERTO said:
HELP ME PLEASE!!!

[snip]
Hi

If you don't get any solution to your problems here, I suggest you post
to the microsoft.public.multimedia.windows.mediaplayer newsgroup.
 
M

Malke

Torgeir said:
But, but, that is exactly what Roberto (a.k.a. "anonymous") have done
(see the "References" list in the source of this post).

His first post in *this thread* have all the details (389 lines)!

Here is the thread at Google newsgroup archive (the latest post aren't
archived yet at this moment):
http://groups.google.com/[email protected]
So it is. 389 lines. omg.

Thanks, Torgeir.

Malke
 

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