antivirus

[eddie_qld]

I volunteer to help Seniors with their PC's.One PC today refused to download
a new antivirus (Free) and only half removed the old free antivirus.I was
intending to download one with auto updates for him.This person also has
(free) zone alarm firewall installed which won't budge either.Could that be
the problem?Could a virus be in PC?I'm quite sure old antivirus was never
updated.He never manually updated it.

 

[Malke]

I volunteer to help Seniors with their PC's.One PC today refused to
download a new antivirus (Free) and only half removed the old free
antivirus.I was intending to download one with auto updates for him.This
person also has (free) zone alarm firewall installed which won't budge
either.Could that be the problem?Could a virus be in PC?I'm quite sure old
antivirus was never updated.He never manually updated it.

Most certainly the computer could be infected. Go through the following
malware removal steps OR do a clean install of Windows after backing up the
client's data.

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and more instructions

When all else fails, get guided help. Choose one of the specialty forums
listed at the first link. Register and read its posting FAQ. PLEASE DO NOT
POST LOGS IN THE MS NEWSGROUPS.

http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To
http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - What
you will need on-hand

Malke