antispyware fails to run after splashscreen

[David W]

I reinstalled win xp pro and then the antispyware.
Installed well without apparent problem, but when I try
to run the program the splash screen disappears quickly
and I am unable to access the main menus.
It appears to run in the background as it does detect
spyware; however i cannot bring up the main screen to
view spyware or quarantined items.
Any help would ne appreciated. This has been great
software to date.

 

[David W]

I tried reinstalling after uninstall and deletion of
remaining program elements in the "Programs" folder.
Also tried a repair from the Add/Remove
dialogue.....still doesn't function.

Using Mcafee antivirus on winxp with service 2 updates.

Any suggestions would be appreciated.

Thanks

 

[Javier]

I have the same problem!, the first days worked ok, but
in the last days began this problem. I tried reinstalling
after uninstall and deletion of
remaining program elements in the "Programs" folder.
Also tried a repair from the Add/Remove
dialogue, DISABLED and ENABLED FIREWALL.....still doesn't
function.
Using:
NORTON INTERNET SECURITY 2005.
Windows XP Pro 2002(SPANISH), SP2, Pentium 4, 2.66 GHz,
512 MB RAM.

Thanks!

 

[Srevets]

I too, await an answer on this issue. Apparently my
computer is scanned at the appropriate scheduled time
since I see the results of the scan, but it does not allow
me to take any action. If I click on anything, the splash
screen shows momentarily and nothing further happens.
Anyone who has a solution to resolve this issue, we'd be
grateful if you could enlighten us. Thank you.

 

[Bill Sanderson]

Have you tried both and update reinstall, and, perhaps, the cure for not
seeing System Explorers?

Update reinstall:

start, control panel, add or remove programs, Microsoft Antispyware, Change,
Update.

Missing System Explorers:

We believe we have a workaround which is better than installing the VB6 SP.
Can we have users who experience this problem try the following:

1) Open up a command prompt (start -> run -> cmd)
2) Type in the following "regsvr32 msvbvm60.dll" (without the quotes).
3) Close and re-open Windows AntiSpyware

Please let me know if this is working.

--
-steve

Steve Dodson [MSFT]
MCSE, CISSP
PSS Security

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