Antec Service

[Fitz]

Called Antec today reference a problem with an Aria case w/300W power
supply. The call was answered by a rep without being placed on hold, no
pre-recorded messages to wade through. After explaining the problem, the rep
said it sounded like a bad power supply and offered to RMA or cross ship RMA
a new one. No receipt was asked for, no paperwork to fill out. I chose to
cross ship: they charge for the part, and ship immediately. Upon receiving
the defective part, they refund the cost. Each party pays one-way shipping.
Within 5 minutes of hanging up, I had an email from the rep for point of
contact, the order number, and an RMA number with shipping address and a
number to call if I wanted a tracking number.

Nobody makes a perfect product all the time. There's alot to be said for
service. They've earn my future business.

Fitz

 

[RBM]

Of the four PC's I've built, three have Antec cases, and all have Antec
power supplies. Their products are IMHO the absolute best for the buck. I
needed a small part from them, just a 5 1/4 inch blank plate in black, to
match my drives, which I would have gladly paid for,and like you, a very
friendly person who answered the phone, took my info and sent me several of
them for free. By the way, my fourth PC case is a Lian-Li high end case,
which IMHO has nothing on Antec. It took two weeks for those folks to even
answer an email

 

[John]

Called Antec today reference a problem with an Aria case w/300W power
supply. The call was answered by a rep without being placed on hold, no
pre-recorded messages to wade through. After explaining the problem, the rep
said it sounded like a bad power supply and offered to RMA or cross ship RMA
a new one. No receipt was asked for, no paperwork to fill out. I chose to
cross ship: they charge for the part, and ship immediately. Upon receiving
the defective part, they refund the cost. Each party pays one-way shipping.
Within 5 minutes of hanging up, I had an email from the rep for point of
contact, the order number, and an RMA number with shipping address and a
number to call if I wanted a tracking number.

Nobody makes a perfect product all the time. There's alot to be said for
service. They've earn my future business.

Fitz

Abits like that too. Asus seemed a lot more stingy.