Another Symantec Support Venue

[R. McCarty]

Just an FYI:

Noticed today that Symantec has now got a "Live Chat" option for
support of their products. So along with CastleCops Forums, users
may have another "Free" option to get their Norton issues resolved.
However, finding the option on their website is like playing "Three
Card Monte", so I've included the direct link.

http://live-symantec.custhelp.com/cgi-bin/live_symantec.cfg/php/enduser/live.php

 

[Malke]

Just an FYI:

Noticed today that Symantec has now got a "Live Chat" option for
support of their products. So along with CastleCops Forums, users
may have another "Free" option to get their Norton issues resolved.
However, finding the option on their website is like playing "Three
Card Monte", so I've included the direct link.

http://live-symantec.custhelp.com/cgi-bin/live_symantec.cfg/php/enduser/live.php

Thanks! I've added it to my notes. I wonder if the Symantec chatter will
just say "reinstall Windows" though! ;-)

Malke

 

[kurttrail]

Just an FYI:

Noticed today that Symantec has now got a "Live Chat" option for
support of their products. So along with CastleCops Forums, users
may have another "Free" option to get their Norton issues resolved.
However, finding the option on their website is like playing "Three
Card Monte", so I've included the direct link.

http://live-symantec.custhelp.com/cgi-bin/live_symantec.cfg/php/enduser/live.php

Grrreat! Now I tell tell all the lusers of Symancrap products where to
go! ;-)

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"

 

[Yves Leclerc]

I recently got this from a Microsoft support agent! Seems to me that all tech
support agent now follow the same script:

If the user gives you too much details on their problem, have them re-install
Windows. Then they will be having to set up their PC for the next few
weeks/months (Problem is solved/postponed!)

 

[Ed]

If the user gives you too much details on their problem, have them re-install
Windows. Then they will be having to set up their PC for the next few
weeks/months (Problem is solved/postponed!)

Better still, just have the chat/help page not work in the fist place.

From:
http://live-symantec.custhelp.com/cgi-bin/live_symantec.cfg/php/enduser/live.ph

*****************************************************************
Internal Server Error:
Server id: 1->15
The server encountered an internal error or misconfiguration and was
unable to complete your request.
Please contact the site's support team and inform them of the time of
the error and what operation you were performing when the error
occurred.

Thank you for your patience.
******************************************************************

 

[Plato]

Noticed today that Symantec has now got a "Live Chat" option for
support of their products. So along with CastleCops Forums, users

I havn't tried Smantec "live chat", but I have tried others that said
they were "live chat". In reality, it wasn't chat, but a web based
"email/message" type system.

 

[bettablue]

Nice try. I tried it due to a problem with Norton SystemWorks. I got some
guy in India that didn't even try to find the underlying issue and told me
that I had to re-activate me product. Hmmm This was a new install of the
Systemworks program I just purchased from Fry's.

No help there.

 

[Plato]

Nice try. I tried it due to a problem with Norton SystemWorks. I got some
guy in India that didn't even try to find the underlying issue and told me
that I had to re-activate me product. Hmmm This was a new install of the
Systemworks program I just purchased from Fry's.

Remove Norton system works. Return it for a refund.