Dana said:
I have an ad for a sypware removal software (ironic) that
has taken over my desktop. It disabled my Webshots software
and the ability to access my settings by left clicking on my
dsektop. I can't change anything, the desktop background, my
resolution, or anything else. I have run spybot and ad-ware
SE resulting in no change in my desktop. If anyone has any
information that would help my to get rid of this abtrusive
ad, I would be grateful. I run Windows XP -Home Edition,
with SP1.
Thanks for your time,
signed, very aggravated!!!!
Go to this web site and download the registry fix from line
285, right hand side, Restore all Display Tabs.
http://www.kellys-korner-xp.com/xp_tweaks.htm
Next, go to Start -> Control Panel and double click on Display
Click on the Desktop tab
Hit the "Customize Desktop" button
Click on the Web tab
Click on any unfamiliar items, other than "My Current Home
Page", and select Delete
Remove the check mark from the box next to "Lock Desktop
items".
Once you get this issue resolved, you might want to do the
following:
Make sure your antivirus program is up-to-date and run a scan.
Visit some of the online virus scanners
and see what they find:
Run both the AntiVirus and the AntiSpyware scan on this site:
http://housecall.trendmicro.com/
Click on the "Scan your PC button" while holding down the CTRL
key (to override any popup stoppers):
http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm
McAfee FreeScan
http://us.mcafee.com/root/mfs/default.asp?WWW_URL=www.mcafee.com/myapps/mfs/default.asp
Symantec Security Check
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Finally, go to this web site and download HijackThis:
HijackThis 1.99.1
http://www.merijn.org/files/hijackthis.zip
Run the program and save the log. There are a number of web
sites where HijackThis logs should be posted. Here are some of
the more popular ones:
CastleCops HijackThis Forum
http://castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html
Aumha Forums - HijackThis Logs
http://forum.aumha.org/
HijackThis Logs and Analysis
http://www.bleepingcomputer.com/forums/HijackThis_Logs_and_Analysis-f22.html
HijackThis Logs and Spyware/Malware Removal
http://forums.tomcoyote.org/index.php?showforum=27
Spyware Warrior HijackThis Logs
http://spywarewarrior.com/viewforum.php?f=5
These forums are staffed by volunteers who have demonstrated
their ability to interpret these logs and provide safe and
helpful assistance. Also, the forums are moderated, adding a
degree of assurance that the advice given is valid. Please do
not post a HijackThis log on one of these newsgroups. You have
no guarantee that the advice given would not make a bad
situation worse.
Good luck
Nepatsfan
