Almost all Internet apps stopped working after SP2

  • Thread starter Thread starter Randy R
  • Start date Start date
R

Randy R

I recently installed SP 2 on this computer, because I had problems
connecting to secure websites. Now I can't connect to any websites, my
email doesn't work, yet I can access Usenet *only* using Agent.
I thought it might be a problem with DNS because I could still connect
to other computers on the Internet, including the web interface of my
router, but I can resolve and ping websites outside my network, I just
can't connect to them with IE or Firefox, or check my email. FTP
doesn't work either.

Randy R
 
Randy,

Create a System Restore point and try resetting the Winsock using NETSH
command-line. See the page below for more information:

Repair/Reset Winsock settings:
http://windowsxp.mvps.org/winsock.htm

Note that the NETSH WINSOCK RESET command removes all the third-party LSPs
and you may need to install them (for example.. Google Desktop Search) to
enable the functionality of that 3rd party program.
 
The Windows Firewall is turned on automatically when SP2 is installed - make
sure there are no issues there with it blocking apps.

Locke
 
Randy,

Create a System Restore point and try resetting the Winsock using NETSH
command-line. See the page below for more information:

Repair/Reset Winsock settings:
http://windowsxp.mvps.org/winsock.htm

Note that the NETSH WINSOCK RESET command removes all the third-party LSPs
and you may need to install them (for example.. Google Desktop Search) to
enable the functionality of that 3rd party program.
Click to expand...

Unfortunately this didn't help. The errors I get in Outlook Express
are socket errors. I.E.
"The connection to the server has failed. Account: 'nospam @
Rostie.net', Server: 'smtp-server.kc.rr.com', Protocol: SMTP, Port:
25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Is there anything else I can do short of reinstalling? The first thing
I tried was to disable Windows Firewall. I don't understand why Agent
works, but nothing else does, including other non-Microsoft apps,
(except I can connect to the firewall via Internet Explorer.)

When I connected the network cable from the computer directly to the
cable modem, it couldn't get an ip address.

I installed the netdiag utility and here is the output from it:

C:\Program Files\Support Tools>netdiag

................................

Computer Name: W16VK9RGALA9MRQ
DNS Host Name: w16vk9rgala9mrq
System info : Windows 2000 Professional (Build 2600)
Processor : x86 Family 15 Model 2 Stepping 4, GenuineIntel
List of installed hotfixes :
Q147222


Netcard queries test . . . . . . . : Passed
[WARNING] The net card '1394 Net Adapter' may not be working
because it has not receive
d any packets.



Per interface results:

Adapter : Local Area Connection 2

Netcard queries test . . . : Passed

Host Name. . . . . . . . . : w16vk9rgala9mrq.kc.rr.com
IP Address . . . . . . . . : 192.168.0.100
Subnet Mask. . . . . . . . : 255.255.255.0
Default Gateway. . . . . . : 192.168.0.1
Dns Servers. . . . . . . . : 192.168.0.1


AutoConfiguration results. . . . . . : Passed

Default gateway test . . . : Passed

NetBT name test. . . . . . : Passed
[WARNING] At least one of the <00> 'WorkStation Service', <03>
'Messenger Service',
<20> 'WINS' names is missing.
No remote names have been found.

WINS service test. . . . . : Skipped
There are no WINS servers configured for this interface.


Global results:


Domain membership test . . . . . . : Passed
Dns domain name is not specified.
Dns forest name is not specified.


NetBT transports test. . . . . . . : Passed
List of NetBt transports currently configured:
NetBT_Tcpip_{8DEBC79A-5C98-4152-95EC-90D59BE528D3}
1 NetBt transport currently configured.


Autonet address test . . . . . . . : Passed


IP loopback ping test. . . . . . . : Passed


Default gateway test . . . . . . . : Passed


NetBT name test. . . . . . . . . . : Passed
[WARNING] You don't have a single interface with the <00>
'WorkStation Service', <03> '
Messenger Service', <20> 'WINS' names defined.


Winsock test . . . . . . . . . . . : Passed


DNS test . . . . . . . . . . . . . : Passed


Redir and Browser test . . . . . . : Passed
List of NetBt transports currently bound to the Redir
NetBT_Tcpip_{8DEBC79A-5C98-4152-95EC-90D59BE528D3}
The redir is bound to 1 NetBt transport.

List of NetBt transports currently bound to the browser
NetBT_Tcpip_{8DEBC79A-5C98-4152-95EC-90D59BE528D3}
The browser is bound to 1 NetBt transport.


DC discovery test. . . . . . . . . : Skipped


DC list test . . . . . . . . . . . : Skipped


Trust relationship test. . . . . . : Skipped


Kerberos test. . . . . . . . . . . : Skipped


LDAP test. . . . . . . . . . . . . : Skipped


Bindings test. . . . . . . . . . . : Passed


WAN configuration test . . . . . . : Skipped
No active remote access connections.


Modem diagnostics test . . . . . . : Passed

IP Security test . . . . . . . . . : Passed
Service status is: Started
Service startup is: Automatic
IPSec service is available, but no policy is assigned or active
Note: run "ipseccmd /?" for more detailed information


The command completed successfully

C:\Program Files\Support Tools>
 
Randy,

You receive a "Socket error: 10061, Error Number: 0x800ccc0e" error message
when you try to send or receive e-mail in Outlook or in Outlook Express:
http://support.microsoft.com/default.aspx?scid=kb;en-us;q191687

How to perform advanced clean-boot troubleshooting in Windows XP:
http://support.microsoft.com/default.aspx?scid=kb;en-us;316434


--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Randy R said:
Randy,

Create a System Restore point and try resetting the Winsock using NETSH
command-line. See the page below for more information:

Repair/Reset Winsock settings:
http://windowsxp.mvps.org/winsock.htm

Note that the NETSH WINSOCK RESET command removes all the third-party LSPs
and you may need to install them (for example.. Google Desktop Search) to
enable the functionality of that 3rd party program.
Click to expand...

Unfortunately this didn't help. The errors I get in Outlook Express
are socket errors. I.E.
"The connection to the server has failed. Account: 'nospam @
Rostie.net', Server: 'smtp-server.kc.rr.com', Protocol: SMTP, Port:
25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Is there anything else I can do short of reinstalling? The first thing
I tried was to disable Windows Firewall. I don't understand why Agent
works, but nothing else does, including other non-Microsoft apps,
(except I can connect to the firewall via Internet Explorer.)

When I connected the network cable from the computer directly to the
cable modem, it couldn't get an ip address.

I installed the netdiag utility and here is the output from it:

C:\Program Files\Support Tools>netdiag

...............................

Computer Name: W16VK9RGALA9MRQ
DNS Host Name: w16vk9rgala9mrq
System info : Windows 2000 Professional (Build 2600)
Processor : x86 Family 15 Model 2 Stepping 4, GenuineIntel
List of installed hotfixes :
Q147222


Netcard queries test . . . . . . . : Passed
[WARNING] The net card '1394 Net Adapter' may not be working
because it has not receive
d any packets.



Per interface results:

Adapter : Local Area Connection 2

Netcard queries test . . . : Passed

Host Name. . . . . . . . . : w16vk9rgala9mrq.kc.rr.com
IP Address . . . . . . . . : 192.168.0.100
Subnet Mask. . . . . . . . : 255.255.255.0
Default Gateway. . . . . . : 192.168.0.1
Dns Servers. . . . . . . . : 192.168.0.1


AutoConfiguration results. . . . . . : Passed

Default gateway test . . . : Passed

NetBT name test. . . . . . : Passed
[WARNING] At least one of the <00> 'WorkStation Service', <03>
'Messenger Service',
<20> 'WINS' names is missing.
No remote names have been found.

WINS service test. . . . . : Skipped
There are no WINS servers configured for this interface.


Global results:


Domain membership test . . . . . . : Passed
Dns domain name is not specified.
Dns forest name is not specified.


NetBT transports test. . . . . . . : Passed
List of NetBt transports currently configured:
NetBT_Tcpip_{8DEBC79A-5C98-4152-95EC-90D59BE528D3}
1 NetBt transport currently configured.


Autonet address test . . . . . . . : Passed


IP loopback ping test. . . . . . . : Passed


Default gateway test . . . . . . . : Passed


NetBT name test. . . . . . . . . . : Passed
[WARNING] You don't have a single interface with the <00>
'WorkStation Service', <03> '
Messenger Service', <20> 'WINS' names defined.


Winsock test . . . . . . . . . . . : Passed


DNS test . . . . . . . . . . . . . : Passed


Redir and Browser test . . . . . . : Passed
List of NetBt transports currently bound to the Redir
NetBT_Tcpip_{8DEBC79A-5C98-4152-95EC-90D59BE528D3}
The redir is bound to 1 NetBt transport.

List of NetBt transports currently bound to the browser
NetBT_Tcpip_{8DEBC79A-5C98-4152-95EC-90D59BE528D3}
The browser is bound to 1 NetBt transport.


DC discovery test. . . . . . . . . : Skipped


DC list test . . . . . . . . . . . : Skipped


Trust relationship test. . . . . . : Skipped


Kerberos test. . . . . . . . . . . : Skipped


LDAP test. . . . . . . . . . . . . : Skipped


Bindings test. . . . . . . . . . . : Passed


WAN configuration test . . . . . . : Skipped
No active remote access connections.


Modem diagnostics test . . . . . . : Passed

IP Security test . . . . . . . . . : Passed
Service status is: Started
Service startup is: Automatic
IPSec service is available, but no policy is assigned or active
Note: run "ipseccmd /?" for more detailed information


The command completed successfully

C:\Program Files\Support Tools>
Click to expand...
 
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