'Allow' entries for 'Winlogon Shell' are ignored.

[Stephan Auerhahn]

My company's software needs to write to the Winlogon shell
in order to function properly. We recently had a support
call from a user running the beta of Microsoft Antispyware
who was unable to use our software. Because we reboot
immediately after making the change, it appears the
software was resetting the registry value automatically.
Even worse, I discovered that even after allowing a change,
Microsoft Antispyware continues to prompt you even if the
same change is made again, seemingly ignoring the allow
settings. I have two requests:

a) Please correct this functionality to allow us direct
users to bypass the protection.
b) Please advise me via email if there is any way we can
petition to have our software put on an automatic allow list.

Thank you,

Stephan Auerhahn
Systems Coordinator
ExamSoft Worldwide, Inc

 

[plun]

Stephan Auerhahn laid this down on his screen :

I have two requests:
users to bypass the protection.
b) Please advise me via email if there is any way we can
petition to have our software put on an automatic allow list.

Third party apps on Winlogon...............?

http://www.microsoft.com/athome/security/spyware/software/isv/forms.mspx

 

[Bill Sanderson]

plun has pointed you in the right direction. To be listed as spyware free,
you should fill out the "vendor dispute" form at the location he listed.

This is a little confusing, because this form is designed to collect
information in the case that a product is listed by Microsoft Antispyware,
and the vendor disputes that listing.

However, at least during this beta, this is also the contact point for
getting your product listed as "known."

It won't hurt to clearly detail the impact that the present operation of the
program has on your installation process, as well.