AIW 9600 Pro IKernel.exe ErrorMessage

[lzbear]

When installing the Catalyst drivers, Display adapter version 6.14.10.6378
(that came with card) I received the following error message: IKernel
Application Error. The instruction at"0x771c732a" referenced memory at
"0x00169a28". The memory could not be "read". Installed with no problems.
I then installed the new Catalyst 3.9 drivers, Display adapter version
6.14.10.6396. I received another similar IKernel error message: IKernel
Application Error. The instruction at"0x771c732a" referenced memory at
"0x00169a80". The memory could not be "read". Again install seemed to go
correctly. Is anyone familiar with this error message when installing a
new ATI Card?

lzbear


System Information Report 11/12/2003 10:15:41 PM

***************************************************************************
General Information
***************************************************************************
Product name VPR Matrix 9150PE
Board model Genuine Intel(R) D845PEBT2 system board
OS version Windows* XP version 5.1 Service Pack 1 build 2600
OS memory 1,047,332 KB RAM

***************************************************************************
Processor
***************************************************************************
Processor Genuine Intel(R) Pentium(R) 4 Processor
Processor speed 3.07 GHz
Bus speed 533 MHz
L1 cache Data Cache 8KB, Execution Trace Cache 12K Micro-ops
L2 cache Advanced Transfer Cache 512 KB
Form factor Socket 478
Stepping 7

****************************************************************************
****
Windows XP Hotfix- KB820291
Windows XP Hotfix- KB822603
Windows XP Hotfix- KB823182
Windows XP Hotfix- KB824105
Windows XP Hotfix- KB824141
Windows XP Hotfix- KB825119
Windows XP Hotfix- KB826939
Windows XP Hotfix- KB828035
Windows XP Hotfix- KB829558
Windows Media Player Hotfix [see wm828026 for more info]

 

[Martijn van der Kooij]

When installing the Catalyst drivers, Display adapter version 6.14.10.6378
(that came with card) I received the following error message: IKernel
Application Error. The instruction at"0x771c732a" referenced memory at
"0x00169a28". The memory could not be "read". Installed with no problems.
I then installed the new Catalyst 3.9 drivers, Display adapter version
6.14.10.6396. I received another similar IKernel error message: IKernel
Application Error. The instruction at"0x771c732a" referenced memory at
"0x00169a80". The memory could not be "read". Again install seemed to go
correctly. Is anyone familiar with this error message when installing a
new ATI Card?

2 possibilities:
1) Installshield installs an scripting engine, sometimes it get corrupted in
that case you should remove: C:\Program Files\Common
Files\InstallShield\Engine, the installation program will reinstall this
scripting engine.
2) an corrupt download, redownload

Martijn van der Kooij

 

[lzbear]

Nope, didn't work.

Thanks
lzbear

2 possibilities:
1) Installshield installs an scripting engine, sometimes it get corrupted in
that case you should remove: C:\Program Files\Common
Files\InstallShield\Engine, the installation program will reinstall this
scripting engine.
2) an corrupt download, redownload

Martijn van der Kooij

 

[patrickp]

Nope, didn't work.

Thanks
lzbear

Ixbear, as Martijn says, there can be problems with InstallShield. As an
alternative, you can install the display driver manually: when you run the
installation routine, let it unpack the files, noting where it's unpacking
them to - normally C:\ATI\Support\ - and then cancel out when the routine
offers to install them.

Start the Update Device Driver Wizard by right clicking on your desktop,
then click Properties (or go to Display Properties in Control Panel) >
Settings > Advanced > Adapter > Change. Now go through the Wizard: select
Display a list... rather than Search for a better..., then click Have
Disk... and Browse... Now navigate to where the driver was unpacked, open
the folder with the full name of your display driver and there should be one
or more subfolders with names relating to OSs. Open the one that refers to
yours and the Wizard should find an .INF file. Now just follow the prompts
in the Wizard, clicking OK, Next etc as appropriate. You should finish with
the option to reboot; when you do so, the driver should be installed.

I had similar problems with all the Cat drivers between the original
all-in-one Cat 3.0 release and Cat 3.5; this worked every time. You can
also use it to install the capture driver (if you're using a capture card)
if you have problems with that, although the problem there is usually that
the install runs OK, but you have two or more unrecognised devices in Sound,
video and game controllers in Device Manager.

You can also run the Wizard from your Display adapter entry in Device
Manager, but I prefer Display Properties.

HTH patrickp

 

[lzbear]

HTH patrickp



I uninstalled the ATI display driver through the Add or Remove Programs in
Control Panel. When Winxp rebooted it automatic reinstalled the driver (it
roll back to the original driver that came with the install CD) I was unable
to interrupt the auto-install. I didn't receive an Ikernel error when the
driver loaded. Am I good to go because I didn't receive the error message?
As to installing the display driver manually, I could delete the driver in
device manger but Winxp would probably find and auto-install it on reboot.
Or I could uninstall all of the ATI software in add/remove and start from
scratch. But here is the problem with that. To do a manual install on the
original install CD that came with the card, I don't know what folder the
drivers unpack to, do you? The Cat 3.9 drivers that I downloaded did indeed
unpack to C:\ATI\Support\ but as I said above where the first drivers
unpacked to I have no idea. They are not in C:\ATI\Support\. I had
previously installed the CD driver 6.14.10.6378 (it came with the card) then
installed Cat 3.9 version 6.14.10.6396. This time however I haven't
installed the Cat 3.9 drivers yet. Do you recommend installing them? ATI
said not to install them unless you are having problems. But I've always
installed the latest drivers with all my Nvidia cards. What do you suggest?



Lzbear

(your help is greatly appreciated)

 

[patrickp]

HTH patrickp



I uninstalled the ATI display driver through the Add or Remove Programs in
Control Panel. When Winxp rebooted it automatic reinstalled the driver (it
roll back to the original driver that came with the install CD) I was unable
to interrupt the auto-install. I didn't receive an Ikernel error when the
driver loaded. Am I good to go because I didn't receive the error message?
As to installing the display driver manually, I could delete the driver in
device manger but Winxp would probably find and auto-install it on reboot.
Or I could uninstall all of the ATI software in add/remove and start from
scratch. But here is the problem with that. To do a manual install on the
original install CD that came with the card, I don't know what folder the
drivers unpack to, do you? The Cat 3.9 drivers that I downloaded did indeed
unpack to C:\ATI\Support\ but as I said above where the first drivers
unpacked to I have no idea. They are not in C:\ATI\Support\. I had
previously installed the CD driver 6.14.10.6378 (it came with the card) then
installed Cat 3.9 version 6.14.10.6396. This time however I haven't
installed the Cat 3.9 drivers yet. Do you recommend installing them? ATI
said not to install them unless you are having problems. But I've always
installed the latest drivers with all my Nvidia cards. What do you suggest?



Lzbear

(your help is greatly appreciated)

Yes, Izbear, my take is that I always install the new drivers - I can always
go back to old ones if there's a problem. There are usually _some_ sort of
improvements, quite apart from games fixes (I'm not a latest'n'greatest
gamer myself).

I find the .INF files for the driver on my Cat 3.x/MMC 8.x disk at
D:\install\Driver and then either \2KXP_INF or 9X_INF - it would be
D:\install\Driver\2KXP_INF for you, I guess. That's if D: is your optical d
rive letter - it isn't mine.

I'm afraid I've got no idea what you can do about your XP's compulsive
control syndrome; I don't use it myself. Maybe someone else can help you
with that. I was just describing the method of installing a driver
manually, which would probably be pretty much the same on XP, if you can get
to the point where you can do it, as on my 98SE. It _is_ a good way of
getting round InstallShield problems.

Good luck! patrickp