Hi Dr. J,
I am sorry to hear that.
You can try to connect the hard disk to other computer and copy the
important data out. I recommend that you install Windows XP SP2 after you
perform clean installation.
In addition, it will be better that we often backup the imporant data.
Here are some documents may be useful to you.
308422 How To Use Backup to Back Up Files and Folders on Your Computer in
http://support.microsoft.com/?id=308422
309340 How to use Backup to restore files and folders on your computer in
http://support.microsoft.com/?id=309340
314844 How to Schedule Unattended Backups by Using a Stand-Alone Tape
Library
http://support.microsoft.com/?id=314844
Thank you again for using our newsgroup!
Regards,
Bob Qin
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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From: "Dr. J" <
[email protected]>
Newsgroups: microsoft.public.windowsxp.help_and_support
Subject: Re: After installing XP-SP2 laptop does not hibernate or
shutdown
Date: Sat, 09 Oct 2004 05:08:41 GMT
Thank you Bob, I am afraid I am out of luck here. To summarize:
1- Had SP1 and everything worked perfectly
2- Installed SP2 and could not shutdown or hibernate. Only could
shutdown
if hold the power switch and force a hardware shutdown.
3- Upgraded all drivers and BIOS to the latest version, still could
not
hibernate or shutdown.
4- Uninstalled SP2 and everything worked perfectly again.
5- Decided to install SP2 again and investigate further by using
msconfig.
Installation of SP2 for the second time proved to be a catastrophe.
System
would not boot. System would turn on by a blank black screen and
freeze, no
sign of disk activity.
6- Did a safe boot and uninstalled SP2 again. Proved to be a further
catastrophe. This time got to the logon screen, but freezing dead
there.
7- Did a safe boot again and rolled back to a restore point of
original SP2
update. Proved to be a much bigger catastrophe. Cannot even safe
boot.
System freezes on safe boot screen.
8- Basically I am out of luck and posting from my other computer. My
Omnibook 6000 is useless and my mistake not to backup my personal
data. I
cannot think of any particular third party driver on that machine
that could
have interfered that badly with SP2. At this point my only options
seems to
be to boot from the original XP disk, zap the disk and start from
zero.
Best regards and thanks again,
Bob Qin said:
Hi Dr.J,
Frankly speaking, it is hard to determine the root cause of this issue.
Based on my experiences, sometimes the problem can be caused if there is
device driver or third party software that is not compatible with Windows
XP SP2.
If the problem occurs again, you can try the msconfig.exe tool to perform
clean boot in Windows XP.
Thank you again for using our Newsgroup!
Regards,
Bob Qin
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
From: "Dr. J" <
[email protected]>
Newsgroups: microsoft.public.windowsxp.help_and_support
Subject: Re: After installing XP-SP2 laptop does not hibernate or
shutdown
Date: Thu, 07 Oct 2004 02:43:52 GMT
I don't see any particular error remotely related to shutdown or
hibernation
in the event logs. I will try to reinstall SP2 and give it another
try now
that I have updated all the drivers and then if the problem reappears
will
try to use msconfig and see if I can find a clue on what possibly is
causing
the problem.
Out of curiosity, since laptop's hardware, software, and configuration
remains the same and everything works fine with SP1, then what is
different
in SP2 treating ACPI that causes this problem? I see few other
people
having similar problem that points to re-examination of SP2's
treatment of
ACPI.
Best regards
Hello,
Thanks for your posting here.
Is there any related error occurred when system shut down
in the
event
logs?
Please run msconfig.exe to disable Startup Group and Third
party
services
on the Windows XP computer. What is the result?
You can refer to the following document for the detailed information:
How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560
Have a nice day!
Regards,
Bob Qin
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers
no
rights.
--------------------
From: "Dr. J" <
[email protected]>
Newsgroups: microsoft.public.windowsxp.help_and_support
Subject: Re: After installing XP-SP2 laptop does not hibernate or
shutdown
Date: Tue, 05 Oct 2004 05:18:15 GMT
Thank you for your advice, I followed the instruction and
upgraded the BIOS,
installed the HP Display Setting Utility,
installed Intel SpeedStep Driver Solution,
Synaptics Touchpad driver,
3COM LAN driver,
3COM Modem driver,
SuperDisk utility LS240
Other updates didn't apply to my laptop.
Still my machine could not hibernate or shutdown. I uninstalled the
SP2 and
everything is back to normal. I was wondering since
originally I
had
installed SP2 before updating the drivers, if this
time I
reinstall
SP2
after the driver update it would work correctly? Any
thoughts or
any
