ADSL hangs on Win2K

[Matt Artz]

I'm having significant problems with my ADSL connection
hanging on Windows 2000. I've gone round and round with my
ISP and after hours of 'tech support' and numerous line
tests, all appears to be well on the line side. They
assure me it's a Win2K problem.

The problem: my internet connection hangs midway through
downloads and won't reconnect. If I hit pause and resume,
it doesn't reset. If I hit cancel, I can't reconnect to
the location without restarting the browser (IE or
Mozilla). Occassionally, clicking on a web link causes the
browswer to hang. Clicking a second time will cause the
connection to reset and the page will load.

The gory details: Win2K on a Dell Inspiron 4000 notebook
(pentium 3); Xircom ethernet card; Zyxel ADSL modem.

Anyone have any thoughts?
Matt

P.S. I came across a similar diagnosis of my problem in a
knowledge base article, but related to Win98. It
recommended updates to the ND15.VXD file, but this file
don't seem to exist in Win2K? (reference to KB Q243199)

 

[Herb Martin]

Win2000 has no special ADSL support so you
must look to your ADSL modem/NIC and it's
drivers.

The gory details: Win2K on a Dell Inspiron 4000 notebook
(pentium 3); Xircom ethernet card; Zyxel ADSL modem.

So you are saying there is no ADSL in your Win2000 but
just an ethernet card. Does the problem happen with a
different device?

Have you updated the BIOS and the OS (SP and hotfixes)?

How did you eliminate the ADSL modem as a source of the
problem?

 

[Greg]

I've got a similar issue (posted at about the same time).
I have tracked it to file size (under 1Mb, no problem). My
DSL ISP also verified the line, but a tech went so far as
to run his laptop through my DSL modem and he could move
any file size with impunity.

So it's back to system. I might mention that in my case
the same problem occurs on IE, Netscape (both HTTP) and
WS32 (FTP).

 

[Herb Martin]

Ok so if you did this on an ethernet, it wouldn't
happen? (Note that the Windows machine is
JUST on an ethernet -- it's not really "on the
DSL".)

This implies some sort of Packet Size or Maximum
Transfer Unit (MTU) issue.

If such is going to disable the ADSL modem or
take down the line, the ISP should know about that.