Adobe is saying FU to it's customers

  • Thread starter Thread starter Richard Urban
  • Start date Start date
I have installed Adobe Premiere 1.5 and Photoshop CS2 on Vista Ultimate with
no problems. They don't ask for activation over and over. No issues
running either on on Vista.
 
That's messed up. I don't have any issues with Photoshop CS, but I know a
lot of people are. Good way to alienate your customers. I believe support is
my #1 pet peave. If it doesn't have support, and I paid good money for it, I
don't buy from them again.

Let's home the community speaks up and Adobe changes their stance on this
issue.
 
Richard Urban said:
They are NOT going to be issuing patches for Vista.

http://www.informationweek.com/wind...5WLIIQQSNDLPSKH0CJUNN2JVN?articleID=198001898
Click to expand...


seems Adobe is saying FU to Microsoft, not its customers:

" Tensions between Adobe and Microsoft may be partly behind Adobe's less
than warm embrace of Windows Vista, the consumer version of which launched
in January. Adobe recently accused Microsoft of violating European Union
trade laws, claiming that Microsoft's bundling of Vista and the XML Paper
Specification document creation application -- a potential competitor to
Acrobat -- is anticompetitive."
 
Are all MVPs so Narcissistic?

It doesn't happen to my computer; therefore, it is not a real problem.
I don't care what anyone else is experiencing, complained about, or wrote
in an article.
 
As you can tell, I have a problem with most MVPs.
But, in this case, I misread the "center-posting" and attributed it to an MVP.
My apologies.

Regarding PTravel, the message still applies.
 
PTravel said:
The article is absolute nonsense. I'm running Adobe Photoshop CS2,
Adobe Premiere Pro 1.5, Adobe Encore 1.5, Adobe Audition 2.0 and a
couple of other Adobe products. They all run fine. Contrary to what
the article says, Photoshop CS2 doesn't require on-going activation each
time it's run.
Click to expand...
It does on my Vista setup.
 
It doesn't happen to my computer, therefore it is not a UNIVERSAL problem..


mhonzell said:
Are all MVPs so Narcissistic?

It doesn't happen to my computer; therefore, it is not a real problem.
I don't care what anyone else is experiencing, complained about, or
wrote
in an article.
Click to expand...

--


Mike Hall
MS MVP Windows Shell/User
http://msmvps.com/blogs/mikehall/
 
mhonzell said:
Are all MVPs so Narcissistic?

It doesn't happen to my computer; therefore, it is not a real problem.
I don't care what anyone else is experiencing, complained about, or
wrote
in an article.
Click to expand...

First, I'm not an MVP -- I'm not even sure what that is, other than a sig
that some people use in this ng.

However, I'll be clearer. I don't know of anyone with the problems reported
in the article. I haven't seen any posts here confirming the problems
reported in the article. I spend a lot of time on video websites and in
video newsgroups. I haven't seen anyone there report any problems with
Adobe software.

The article claimed that Adobe customers can't use existing products under
Vista. I'm an Adobe customer. I use existing products under Vista (and,
evidently from this thread, so do a lot of other people).

There may be a real problem. There may not. The one thing that's clear is
that, if there's a real problem, it is far from universal.
 
Harry Krause said:
It does on my Vista setup.
Click to expand...

What is your setup, and what Adobe software are you running? Did you do an
upgrade, or did you do a clean install of both the OS and the Adobe
software?

I'm curious because, I'd think, with so many Adobe products running on my
machine, I would have had problems with at least one, but all run fine.
 
Of course it's not universal.
A quick search of the Adobe forums produced:

116 problems with InDesign and Vista compatibility.
~50% were pre-RTM release.

47 problems with Dreamweaver and Vista compatibility.
390 problems with Photoshop and Vista compatability.

If you attribute half to pre-RTM release and half of the remainder to
unfamiliar with Vista/Adobe installation, then it's a very minor problem and
as a company, I probably wouldn't worry about a patch at this time either.

(The same could be said about most of the Vista release problems/bugs.)


I just get riled when people's help is: "It works on my machine...
therefore, it's not a problem."
 
While I do have the full Adobe CS2 suite I only use Adobe Photoshop and
Adobe Acrobat. So far there have been no issues between Vista and/or
Photoshop/Acrobat. But, Richard, your comments don't surprise me at all. CS3
is due for release soon (can't find the press release at time of writing) so
they will want everyone to buy the latest version rather than simply issuing
a patch to solve any problems that could quite easily have been sorted out
while Vista was in beta.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..
 
I haven't seen a corporate cry-baby incident like this since the
BusinessLand-Compaq squabble in the late 80's. For those that might not have
been around (or even born yet?), BusinessLand was the premier corporate
account retailer and tried to strong arm Compaq into giving them a better
deal by threatening not to carry Compaq products. At the time, Compaq
completely owned the non-IBM buyer business computer market (Dell was still
called PC's Limited and sold mostly out of the back of magazines). Compaq
called their bluff, publicly stating that they thought BusinessLand's
customers could do without BusinessLand easier than doing without Compaq.
Within 2-3 years, BusinessLand was no more.

I doubt that this is a "bet the company" move for Adobe but it sure seems
like they are way over-estimating their place in the market and their
customer loyalty. You can bet Adobe's competitors are loving this
announcement and you'll probably start seeing cheap competitive upgrade
opportunities across the board from them.
 
Dustin Harper said:
They are taking it out on the consumer then... Not very good for business.
Click to expand...


sounded to me like the cannon as aimed at MS, in effect giving customers a
reason to NOT upgrade to Vista
either way, the customer is once again caught in the crossfire
 
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