mark i went into the safe mode and double clicked in my computer to get to
the d:dvd/cd rom and its got the same things as in normal mode.i then tried
the regedit and there is no such thing as protected storage system
provider,so if the things are the same in safe mode as normal when i right
click the d drive rom,it still only has the cd thing clicked like i said
before,what do u suggest now,lol i did learn something today with the safe
mode never knew there was a hidden administrator cos normal its only me and
hubby.i am so sorry that i have to keep asking u things.i hope i am not
fustrating u,u have been so helpful,what do u suggest,i tried the drivers
thing in safe mode too and it says we got the best driver