Address resolves incorrectly - KB 281284

[Chris Beall]

Office 2000 with all updates applied.

I have three entries in contacts: Suzanne A, Suzanne B,
Suzanne C. If I just type 'Suzanne' in the To: field of
an e-mail being composed, it resolves to Suzanne B, with
green dashes under the name (indicating that other choices
are possible, but that this was the last choice taken).
BUT:
- If I RMB on the name, instead of seeing the other
choices, I get "The name or distribution list has been
deleted and is no longer a valid Address Book entry."
- If I send a message to the resolved recipient, the e-
mail is lost, because the system is apparently using an
obsolete e-mail address. [An old 'Suzanne B' entry was
deleted and replaced in my Contacts a while back].

One of these symptoms is described in KnowledgeBase
article 281284, but:
- Mine is a standalone system, not part of a network.
- The symptom persists, even though all updates
(including SP-3 and beyond) have been applied.

How can I get rid of the system's apparent memory of the
obsolete 'Suzanne B' contact?

Many thanks,
Chris Beall

 

[Russ Valentine [MVP-Outlook]]

"RMB?"
Have you cleared the autonamecompletion cache? Just rename the NICK file for
the profile.

 

[Guest]

Russ,

RMB = Right Mouse Button

Um, this is OL2000, which does not have autonamecomplete.
It has name resolution. The only NICK file I see is
C:\WINDOWS\Application Data\Microsoft\Outlook\Microsoft
Outlook Internet Settings.NICK
Is that the one you mean?

Thanks,
Chris

-----Original Message-----
"RMB?"
Have you cleared the autonamecompletion cache? Just rename the NICK file for
the profile.
--
Russ Valentine
[MVP-Outlook]

Office 2000 with all updates applied.

I have three entries in contacts: Suzanne A, Suzanne B,
Suzanne C. If I just type 'Suzanne' in the To: field of
an e-mail being composed, it resolves to Suzanne B, with
green dashes under the name (indicating that other choices
are possible, but that this was the last choice taken).
BUT:
- If I RMB on the name, instead of seeing the other
choices, I get "The name or distribution list has been
deleted and is no longer a valid Address Book entry."
- If I send a message to the resolved recipient, the e-
mail is lost, because the system is apparently using an
obsolete e-mail address. [An old 'Suzanne B' entry was
deleted and replaced in my Contacts a while back].

One of these symptoms is described in KnowledgeBase
article 281284, but:
- Mine is a standalone system, not part of a network.
- The symptom persists, even though all updates
(including SP-3 and beyond) have been applied.

How can I get rid of the system's apparent memory of the
obsolete 'Suzanne B' contact?

Many thanks,
Chris Beall

.

 

[Guest]

Answering my own question, apparently that's the correct
file. Renaming it has resolved the problem (and,
strangely, it has not created a replacement .NICK file...)

Suggestion: Make deletion of the .NICK file part of the
answer to KB 281284, since applying the suggested updates
does not CURE the problem, but simply prevents (I hope) it
from happening again.

Regards,
Chris Beall

-----Original Message-----
Russ,

RMB = Right Mouse Button

Um, this is OL2000, which does not have autonamecomplete.
It has name resolution. The only NICK file I see is
C:\WINDOWS\Application Data\Microsoft\Outlook\Microsoft
Outlook Internet Settings.NICK
Is that the one you mean?

Thanks,
Chris

-----Original Message-----
"RMB?"
Have you cleared the autonamecompletion cache? Just rename the NICK file for
the profile.

wrote
in message

Office 2000 with all updates applied.

I have three entries in contacts: Suzanne A, Suzanne B,
Suzanne C. If I just type 'Suzanne' in the To: field of
an e-mail being composed, it resolves to Suzanne B, with
green dashes under the name (indicating that other choices
are possible, but that this was the last choice taken).
BUT:
- If I RMB on the name, instead of seeing the other
choices, I get "The name or distribution list has been
deleted and is no longer a valid Address Book entry."
- If I send a message to the resolved recipient, the e-
mail is lost, because the system is apparently using an
obsolete e-mail address. [An old 'Suzanne B' entry was
deleted and replaced in my Contacts a while back].

One of these symptoms is described in KnowledgeBase
article 281284, but:
- Mine is a standalone system, not part of a network.
- The symptom persists, even though all updates
(including SP-3 and beyond) have been applied.

How can I get rid of the system's apparent memory of the
obsolete 'Suzanne B' contact?

Many thanks,
Chris Beall

.

.

 

[Russ Valentine [MVP-Outlook]]

Typo.
autonamecheck is the name of the file in Outlook 2000: Any file with the
NICK extension.

--
Russ Valentine
[MVP-Outlook]

Russ,

RMB = Right Mouse Button

Um, this is OL2000, which does not have autonamecomplete.
It has name resolution. The only NICK file I see is
C:\WINDOWS\Application Data\Microsoft\Outlook\Microsoft
Outlook Internet Settings.NICK
Is that the one you mean?

Thanks,
Chris

-----Original Message-----
"RMB?"
Have you cleared the autonamecompletion cache? Just rename the NICK file for
the profile.
--
Russ Valentine
[MVP-Outlook]

Office 2000 with all updates applied.

I have three entries in contacts: Suzanne A, Suzanne B,
Suzanne C. If I just type 'Suzanne' in the To: field of
an e-mail being composed, it resolves to Suzanne B, with
green dashes under the name (indicating that other choices
are possible, but that this was the last choice taken).
BUT:
- If I RMB on the name, instead of seeing the other
choices, I get "The name or distribution list has been
deleted and is no longer a valid Address Book entry."
- If I send a message to the resolved recipient, the e-
mail is lost, because the system is apparently using an
obsolete e-mail address. [An old 'Suzanne B' entry was
deleted and replaced in my Contacts a while back].

One of these symptoms is described in KnowledgeBase
article 281284, but:
- Mine is a standalone system, not part of a network.
- The symptom persists, even though all updates
(including SP-3 and beyond) have been applied.

How can I get rid of the system's apparent memory of the
obsolete 'Suzanne B' contact?

Many thanks,
Chris Beall

.