address block disappearing when completing merge

[JoAnn]

i've gone over and over and over this. i have my letter, i want to insert my
recipients which have been created in excel. i use the exising document,
select the recipients, do the match field - up to this poing all is fine,
until I complete the mail merge, then it disappears and I have NO recipient
information... what do i need to do to get this done... so very frustrated!

 

[Peter Jamieson]

When you merge to a new document, the new document is not connected to
the data source. That's normal. Do you need Word to behave some other way?

But if what you are saying is that your "letter" (i.e. the "Mail Merge
Main Document" has been disconnected from the data source after the
merge, that is not typical. The only explanation I can think of - other
than some kind of error - is that you have some Word macro code that is
responding to Word's "Mail Merge events" and disconnecting the data
source at the end of the merge.

Or maybe you are using Word in an unusual way - i.e. can you spell out
exactly what you are doing? Telling us which version of Word could be
useful, too.
Peter Jamieson

http://tips.pjmsn.me.uk
Visit Londinium at http://www.ralphwatson.tv