Add/Remove Program don't start, An unexpected error occured.

[Maurizio R.]

Win 2000
SP3 and SP4 applied.
Probably after sp3 application.

A white window opens with menu text of add/remove... in
upper left.
Error message:

An unexected error occurred.
Object doesn't support this property or method
res://sp3res.dll/default.hta
line 82
[OK]
after ok nothing happen.
Please help , this is not only happen to me.......

 

[Torgeir Bakken (MVP)]

Win 2000
SP3 and SP4 applied.
Probably after sp3 application.

A white window opens with menu text of add/remove... in
upper left.
Error message:

An unexected error occurred.
Object doesn't support this property or method
res://sp3res.dll/default.hta
line 82
[OK]
after ok nothing happen.

Hi

From the "Run" box try

regsvr32 %windir%\system32\appwiz.cpl

and
regsvr32 %windir%\system32\webvw.dll

and
regsvr32 %windir%\system32\mshtml.dll


If this doesn't help, in the German newsgroup, one person fixed the
same type of error by reinstalling IE
http://groups.google.com/[email protected]

and

Add/Remove Programs Tool Displays Installed Programs Incorrectly
http://support.microsoft.com/default.aspx?scid=KB;EN-US;266668

The article above also tells you how to repair Internet Explorer 6.0


See tip 6032 at http://www.jsiinc.com/reghack.htm as well

If this doesn't help, try to reinstall the OS service pack you already have
installed (or install a newer one if possible).


If the problem persists, you'll could do an in-place upgrade of the OS and see
if it helps:

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;EN-US;292175

 

[Robert Mitchell [MSFT]]

Hello Maurizio,

Try the following steps...
1. Click Start, click Run, and then type "CMD" (without the quotation
marks).
2. At the prompt, type "REGSVR32 APPWIZ.CPL" (without the quotation marks).

If that doesn't work, try the full set of steps in the following article...
266668 Add/Remove Programs Tool Displays Installed Programs Incorrectly
http://support.microsoft.com/?id=266668

--
Robert Mitchell
Windows NT4&2000 MCSE
Microsoft Enterprise Support

This posting is provided "AS IS" with no warranties, and confers no rights.