Add New Hardware Wizard and the dreaded blue screen

[Robert Gurney]

Any time I attempt to access the add new hardware wizard
I get the following blue screen error:

A problem has been detected and windows has been shut
down to prevent damage to your computer.

The problem seems to be casued by the following file:

If this is the first time you've seen this Stop error
screen, restart your computer. If this screen appears
again, follow these steps:

Check to make sure any new hardware or software is
properly installed. If this is a new installation , ask
your hardware or software manufacturer for any windows
updates you might need.

etc etc etc

I cant seem to figure out what is going on. Any help
would be most appreciated.

Many thanks

 

[Robert Gurney]

Lawrence:

Here is the complete blue screen message (it does not
specify a specific file though)

A problem has been detected and windows has been shut
down to prevent damage to your computer.

The problem seems to be casued by the following file:

If this is the first time you've seen this Stop error
screen, restart your computer. If this screen appears
again, follow these steps:

Check to make sure any new hardware or software is
properly installed. If this is a new installation , ask
your hardware or software manufacturer for any windows
updates you might need.

If problems continue, disable or remove any newly
installed hardware or software. Disable BIOS memory
options such as caching or shadowing. If you need to use
Safe Mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup Options,
and then select Safe Mode.

Technical information:

***STOP: 0x40000080 (0x00000000, 0x00000000, 0x00000000,
0x00000000)

Beginning dump of physical memory
Dumping physical memory to disk: (starts counting from 1
to who knows)

At this point I cannot even CAD to restart the system.

Any advice, many thanks,

Robert
Green, Ohio