I call them all the time, when I have to reinstall XP on a
customer's computer. They are usually quite friendly, but there is
definitely a language barrier. You may have to ask them several times to
repeat the numbers that you need to fill in the blanks. Dont give up in
frustration, just keep asking them until you know that you have the
correct numbers. They may pause unexpectedly and you will hear silence on
the line, but they are still there. I think that sometimes their English
is so bad that they are afraid that they will get fired, if you keep
asking them for the same numbers. It is probably a tension filled job,
since many customers still have to talk to a rep, after they have
attempted to enter all those numbers on their phone's keypad, or called
out the numbers several times, only to have the automated voice ask over
and over what those last digits were. You call always scream
representative, representative, until you get a human operator, so you
only have to do the numbers one time. The canned voice says that this
procedure only takes 6 minutes..lol...more like 10 or 12. Right after you
call them and install the numbers, you can then update your windows, and
the update will check again to make sure you are legal. You will be
checked numerous times after that, whenever you want to install a Media
Player or IE update, or whatever. We shure want to make shure that we are
legal and stay legal, and this is a real Microsoft Advantage.
You don't have to make very many changes to your computer in order to have
the privilege to call in and speak with an outstanding citizen from
another country. Sometimes just a wireless adapter will set it off. But
remember, it keeps you honest and you like honesty, dont you? You get to
meet new people in very foreign places. We can be proud that we are
Americans and are helping all those underprivileged people improve their
standard of living. It can only make us feel like we are doing out part
to spread the wealth. Who knows, the phone that we are talking to the
person on, might be the only phone in that entire town.