Acronis true Image 9.0 scheduling problems

[edswoods.1]

My requirements for backup are very simple, but I can't get Acronis
True Image 9.0 to do what I want it to do,
and certainly don't want to throw good money after bad by contacting
their tech support. My system is
Windows XP Professional with a dual-raid sata root drive and an ide
slave drive which I want to back up to.
I have a wireless router and a small workgroup.
When setting up a scheduled incremental backup there's a dialog box
that ask for a password in a nebulous way:
the top portion in blue says that the full backup is password
protected, and the bottom portion says the
backup may be password protected as if there's a rumor going around.
It's been a guessing game as to which
password is required, or where to create one. If I use my
administrator password, the operation will allow you to finish, but at
the end
list a password-related error and say, "operation failed."
Also, if you attempt to open a backup file (.tib) the only option
given is to restore. What if you just want to
check the contents of the backup to see if it worked? Everything is
so poorly explained, you get the feeling
that it's all intended to steer you toward the 30.00 per incident
customer support.

 

[Stephen]

My requirements for backup are very simple, but I can't get Acronis
True Image 9.0 to do what I want it to do,
and certainly don't want to throw good money after bad by contacting
their tech support. My system is
Windows XP Professional with a dual-raid sata root drive and an ide
slave drive which I want to back up to.
I have a wireless router and a small workgroup.
When setting up a scheduled incremental backup there's a dialog box
that ask for a password in a nebulous way:
the top portion in blue says that the full backup is password
protected, and the bottom portion says the
backup may be password protected as if there's a rumor going around.
It's been a guessing game as to which
password is required, or where to create one. If I use my
administrator password, the operation will allow you to finish, but at
the end
list a password-related error and say, "operation failed."
Also, if you attempt to open a backup file (.tib) the only option
given is to restore. What if you just want to
check the contents of the backup to see if it worked? Everything is
so poorly explained, you get the feeling
that it's all intended to steer you toward the 30.00 per incident
customer support.

The first time it asks for a password, it is to password protect the
backup file. The second time, for a scheduled item, is for the
user/pwd for a user with admin privileges to run the backup.

To check the tib file, either select the option when making the
scheduled item or run the test afterwards. You can also , mount the
tib file to a drive letter.

All this info is in the help file. Also check the Acronis forum:
http://www.wilderssecurity.com/forumdisplay.php?f=65

Stephen
--

 

[edswoods.1]

The first time it asks for a password, it is to password protect the
backup file. The second time, for a scheduled item, is for the
user/pwd for a user with admin privileges to run the backup.

To check the tib file, either select the option when making the
scheduled item or run the test afterwards. You can also , mount the
tib file to a drive letter.

All this info is in the help file. Also check the Acronis forum:http://www.wilderssecurity.com/forumdisplay.php?f=65

Stephen
--

Sorry, I tend to get in a huff when I spend money on software and
can't get it to work right away.
This affects my thought process. I'm working on it. So the first time
it asks
you to create a new password - to protect the backup file. And the
second time, in the scheduling, it wants the
username that appears in the small square when XP boots, and the
password that opens the desktop? Once
again I apologise, I've never had to log onto anyone else's computer
and my knowlege in security is lagging.
The last thing I'd like to know if you don't mind is, at what point in
the use of the program does it ask for the
password that was created in the first instance? Not when a backup
file is opened, which is when I would
expect it to need a password, all that happens then is it wants to
restore the backup.

 

[Stephen]

Sorry, I tend to get in a huff when I spend money on software and
can't get it to work right away.
This affects my thought process. I'm working on it. So the first time
it asks
you to create a new password - to protect the backup file. And the
second time, in the scheduling, it wants the
username that appears in the small square when XP boots, and the
password that opens the desktop? Once
again I apologise, I've never had to log onto anyone else's computer
and my knowlege in security is lagging.
The last thing I'd like to know if you don't mind is, at what point in
the use of the program does it ask for the
password that was created in the first instance? Not when a backup
file is opened, which is when I would
expect it to need a password, all that happens then is it wants to
restore the backup.

I understand the frustration of using new software, it can drive you
to take the pc out and do some satisfying destructive things to it.


I haven't used passworded backup files. It should ask you when you
mount the tib file to a drive letter and when you restore the backup.

Stephen
--