Acrobat Pro Plug-In Crashes IE

[John Miller]

I recently experienced a change in how Acrobat Pro (v6.0.4) responds when opening a .pdf file from a web page. In the past, it would open in the same browser window and display the file properly. Now, it launches a separate browser window (which is fine - I prefer that), but when I close the new window, I receive an error message that says, "Internet Explorer has encountered a problem with an add-on and needs to close. The following add-on was running when this problem occurred: File: pdf.ocx Company Name: Adobe Systems Description: Adobe Acrobat Control for ActiveX". PDF.ocx is version 6.0.2.126.

Near as I can tell, this began happening at or near the time I installed the last update to Acrobat. Any idea what's broken?

Thanks.

- John

 

[Jan Il]

Hi John

Try the following and see if it helps:

Problems Opening PDF Files in Internet Explorer
http://windowsxp.mvps.org/ie/pdf.htm

Troubleshooting problems opening PDF files in Internet Explorer window:
http://windowsxp.mvps.org/ie/pdf.htm

for -

"This add-on is managed by your Administrator" message while managing an
add-on in Windows XP SP2:
http://www.winxptutor.com/sp2/addonpolicy.htm

also...

Clear your cache
Tools>Internet Options>click Delete Files and see if it's reproducible.

Hope this helps.

Jan
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.

Replies posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm




I recently experienced a change in how Acrobat Pro (v6.0.4) responds when
opening a .pdf file from a web page. In the past, it would open in the same
browser window and display the file properly. Now, it launches a separate
browser window (which is fine - I prefer that), but when I close the new
window, I receive an error message that says, "Internet Explorer has
encountered a problem with an add-on and needs to close. The following
add-on was running when this problem occurred: File: pdf.ocx Company
Name: Adobe Systems Description: Adobe Acrobat Control for ActiveX".
PDF.ocx is version 6.0.2.126.

Near as I can tell, this began happening at or near the time I installed the
last update to Acrobat. Any idea what's broken?

Thanks.

- John

 

[John Miller]

Jan -

Thanks for trying, but nothing makes any difference. I got around the
problem by disabling the "Display PDF in browser" option within Acrobat. Of
course, this disables the plug-in, but I don't mind reading the .pdf files
in an Acrobat window rather than in a browser window.

- John

 

[Jan Il]

Hi John

Jan -

Thanks for trying, but nothing makes any difference. I got around the
problem by disabling the "Display PDF in browser" option within Acrobat.
Of course, this disables the plug-in, but I don't mind reading the .pdf
files in an Acrobat window rather than in a browser window.

You're very welcome. I'm glad to hear that you were able to find a solution
for your
problem.

Thank you very much for posting back and letting us know what worked for
you, and for the benefit of other readers who might have a similar problem.

Jan
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.