Account added by one user is not visible to other users

L

Laura Barber

Hello,
We converted ACT! contacts to BCM for a customer and they are all up and
running. Everyone can see all the converted contacts. However, a user added
a new contact, and the other users are not able to see it. What might cause
this problem?
 
G

gwennibar

Make sure everyone's status is set to "online" not "offline". it's easy to
overlook that.
 
L

Laura Barber

Thank you. I will check your suggestions and let you know what worked. I'm
pretty sure the database is already shared.
Best,
 

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