"access denied" mysteriously

[Guest]

Very frustrating: I frequently get "access denied" to network resources that
I have security access to. Sometimes this will magically heal itself after
about 10 or 15 minutes, sometimes not until I reboot. It especially happens
when I attempt to access a shared printer on a print server. The print
server is on our corporate domain, and I'm trying to access it from a machine
that is not on the domain.

For example, this morning I booted up an XP partition and connected to a
printer (entering my domain login ID and password) all OK. About an hour
later, I try to print another document, and it doesn't work. Under
"printers and faxes", the printer status is "unable to connect". I try to
connect to a different printer on the same print server, but I just get
access denied. (the system does NOT prompt me for domain/userid and
password, it just tells me access is denied.) I try "net view
\\<printserver>", and I get "system error 5" and "access denied".

Finally, I reboot, and then I can access the print server normally,
reconnect the printer, and it works -- until the next time.

Any suggestions?

mTIE

 

[Chuck]

Very frustrating: I frequently get "access denied" to network resources that
I have security access to. Sometimes this will magically heal itself after
about 10 or 15 minutes, sometimes not until I reboot. It especially happens
when I attempt to access a shared printer on a print server. The print
server is on our corporate domain, and I'm trying to access it from a machine
that is not on the domain.

For example, this morning I booted up an XP partition and connected to a
printer (entering my domain login ID and password) all OK. About an hour
later, I try to print another document, and it doesn't work. Under
"printers and faxes", the printer status is "unable to connect". I try to
connect to a different printer on the same print server, but I just get
access denied. (the system does NOT prompt me for domain/userid and
password, it just tells me access is denied.) I try "net view
\\<printserver>", and I get "system error 5" and "access denied".

Finally, I reboot, and then I can access the print server normally,
reconnect the printer, and it works -- until the next time.

Any suggestions?

mTIE

Problems like this, that come and go after elapsed time, and / or after
rebooting, are symptomatic of a browser problem. Start with a browstat log from
the print server, and another from the problem computer.
<http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp>.

--
Cheers,
Chuck
http://nitecruzr.blogspot.com/
Paranoia is not necessarily a bad thing - it's a normal response from experience.
My email is AT DOT
actual address pchuck sonic net.

 

[Guest]

Thanks for the suggestion, Chuck. I'll look into it.
At first glance, though, it doesn't seem like that's relevent,
since I'm not browsing for a server, but accessing it by name.
Can you tell me more about "browser problems", and what kind
of symptoms they produce?

 

[Chuck]

Thanks for the suggestion, Chuck. I'll look into it.
At first glance, though, it doesn't seem like that's relevent,
since I'm not browsing for a server, but accessing it by name.
Can you tell me more about "browser problems", and what kind
of symptoms they produce?

Here's what I know about the browser, it's easier to read it in HTML than to
copy and paste portions here:
<http://nitecruzr.blogspot.com/2005/04/nt-browser-or-why-cant-i-always-see.html>

If you're trying to access shares only by name, you're right, the browser may
not the primary cause of your problems. But the chronic nature of your problem
(where it comes and goes after reboot) sounds very much like a browser conflict
somewhere. Browser latency is one cause of miscellaneous file sharing problems.
And sometimes browstat is a useful diagnostic tool, if you compare it from
multiple computers.

You may also find the Microsoft white paper helpful:
<http://www.microsoft.com/technet/prodtechnol/winntas/deploy/prodspecs/ntbrowse.mspx>

--
Cheers,
Chuck
http://nitecruzr.blogspot.com/
Paranoia is not necessarily a bad thing - it's a normal response from experience.
My email is AT DOT
actual address pchuck sonic net.

 

[Guest]

Thanks for the pointers, Chuck, I'm studying them...

BTW, your blog says that browstat is not available from Microsoft,
but it appears to be currently downloadable from them for XPSP2.
http://tinyurl.com/6xrl7

Thanks,

mTIE

 

[Chuck]

Thanks for the pointers, Chuck, I'm studying them...

BTW, your blog says that browstat is not available from Microsoft,
but it appears to be currently downloadable from them for XPSP2.
http://tinyurl.com/6xrl7

Thanks for the update. I will roll it into my blog.

--
Cheers,
Chuck
http://nitecruzr.blogspot.com/
Paranoia is not necessarily a bad thing - it's a normal response from experience.
My email is AT DOT
actual address pchuck sonic net.

 

[Eric Cross [MVP]]

Yes, browstat is also available from the Windows Support Tools on the XP CD
installation media.

 

[Chuck]

Yes, browstat is also available from the Windows Support Tools on the XP CD
installation media.

Yes, you can install the Support Tools pack. As long as you don't mind having
Microsoft put the entire tool pack where IT wants to, not where YOU want it.

Browstat itself does not require an install - just download, copy it where YOU
want it, and run it.