Access 97 Runtime reports get blank print preview in XP Home

[Sam]

One of our clients using our product developed by Access 97, recently
they upgraded their PC to Microsoft XP Home and Office 2003
(reformatted then install XP Home from scratch).

It seemed to be fine until the client tried to print reports. The
preview on screen came up blank and when she tried to print the pages
are also blank. However when she exported to Excel all the information
is there.

1) They changed the video card to on-board Savage, installed Savage XP
video card drivers, tried multiple printers (local and network),
upgraded memory to 256.
2) Tried to install latest Savage drivers and XP S3 video drivers.
3) Try to print using other applications, like Microsoft Word all
seems fine.
4) Down load Microsoft fonts.
5) Remove default printer and re-added one, check all page setting, no
luck.

I have investigated problem but could find a solution, we had some
clients using Microsoft XP Pro and works fine excepted used to get a
registration problem, likes mso97rt.dll not be registered properly.

I would be appreciated if someone could give me some suggestions,
thanks in advance.

Sam

 

[James Y]

Hi Sam,

I think your question is too difficult to answer, I don't think any
one can give you a suggestion.

James

 

[Tom Lake]

It seemed to be fine until the client tried to print reports. The

preview on screen came up blank and when she tried to print the pages
are also blank. However when she exported to Excel all the information
is there.

Check the Visible property of all the sections and controls in the report,
all headers, Detail section and all footers, etc. I've seen that happen
when Visible was accidentally (?) set to Off.

Tom Lake

 

[Sam]

Thanks very much Tom for your advice. Because this reunite MDE is
shipped with installation CD, and tested all other PC with OS as
Windows NT4, 2000 and XP pro all seems okay, except it was not tested
in Windows XP Home as I hove not got one.

Anyway, I re-checked the Visible property in reports and they are all
turn on. I suspect that the DLL for Access 97 reports overwritten by
other different version DLL? If it is the case, could anyone know what
is the name of the DLL?

Thanks again for your help Tom.

Regards

Sam