Access 2007 - template error

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I've tried numerous times to get the Customer Service template for Access; it
gets to "please wait while Microsoft Office Access prepares the template for
use", I then get "Microsoft Office Access encounered errors while importing
knowledge base list".
"Template customer service.accdt could not be instantiated
An unexpected error occurred when opening the template"
This is the detailed information in the log file:
"Microsoft Office Access encountered an error while importing the object
'Knowledge Base List'.
Error encountered at line 961.
Expected: 'End'. Found: PictureCaptionArrangement."
I've installed all available updates.
Any suggestions please?
 
no, I don't have a subscription, so I guess I'll just have to live with it
until the real thing is released.
thx for taking the time to respond to my query Jeff.
 
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