About about:blank

[Lynne]

I am not sure my problem is that I have been hijacked by about:blank or
what. My homepage is still pogo.com but every time I close Internet
Explorer, I get an error message that says:

Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience.

If I wait long enough, an Internet Explorer page opens up that says in the
upper left corner
about:blank - Microsoft Internet Explorer. This page never goes anywhere
(just has the hourglass), there is no tool bar or anything. When I hit the
report button on the error message, it reports and then I close it and the
blank IE page goes away.

I have tried Spybot, Adaware and CWShredder and this continues to happen. I
have no clue how to get rid of this annoyance. Anybody else?

 

[H Leboeuf]

Make sure you have the latest AdAware version. Then read on.
If still no joy then get HijackThis and get help from the forum.

Lavasoft Knowledge Base Article 04051801
about:blank Presented By Ad-aware
http://www.lavahelp.com/articles/v6/04/05/1801.html
*

Go to http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Download "Hijack This!" [freeware] Latest version is 1.98.

Unzip the Download file in a NEW FOLDER that you can create before you start
the download.
DO NOT install in your Desktop folder.
DO NOT use any of the TEMP folders that are presently in your computer.
Double-click "HijackThis.exe" and Press "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button.
Click: "Save Log" (generates "hijackthis.log")

Next, HijackThis | Config [button] | Misc Tools [button]
Click: Generate StartupList log [button] (generates "startuplist.txt")

Next, go to the below location:
http://forums.spywareinfo.com/

Sign in, then copy/paste your HijackThis .log file in your message.

HijackThis Quick Start Help
http://www.tomcoyote.org/hjt/

The Tutorial if you want to know more about the results or the .log file.
http://www.merijn.org/htlogtutorial.html