C
captnkurt
Hey all you Freewarians! (Freewareites?)
I am wondering if software exists that will meet my needs, perhaps someone
can suggest something? Here's the deal...
I work in IT doing desktop support for my fellow local gov't employees. You
know, "my Word document froze and I need help retrieving it", etc.
One of the buildings I service has 12 floors, hundreds of employees and I
often can't remember where exactly this or that person's desk exactly is.
Our help desk ticketing system has the person's phone # but for some reason
no one has entered the suite or room numbers. Even if that info was there,
a lot of the time the suite number wouldn't be terribly useful because it
would still consist of several dozen cubicles in your typical cube farm
layout.
What I am envisioning is software that would allow me to create a basic
outline of the floor layout, where I could note where people's offices or
cubicles are. It wouldn't need blueprint exactness or anything, just
something that would allow me to make a rough approximation of where the
desk was located. I guess it would need to be tied to a database so that,
once I keyed in everyone's information, I could search for "SMITH, BECKY"
and it would show me the spot on the map where the person's desk is at.
I thought about Googling for something that might be able to do at least
some of this, but I realized I don't have the first clue what terms to use.
Any thoughts, ideas, suggestions on where to go next (or why this is a
stupid idea) would be appreciated.
I am wondering if software exists that will meet my needs, perhaps someone
can suggest something? Here's the deal...
I work in IT doing desktop support for my fellow local gov't employees. You
know, "my Word document froze and I need help retrieving it", etc.
One of the buildings I service has 12 floors, hundreds of employees and I
often can't remember where exactly this or that person's desk exactly is.
Our help desk ticketing system has the person's phone # but for some reason
no one has entered the suite or room numbers. Even if that info was there,
a lot of the time the suite number wouldn't be terribly useful because it
would still consist of several dozen cubicles in your typical cube farm
layout.
What I am envisioning is software that would allow me to create a basic
outline of the floor layout, where I could note where people's offices or
cubicles are. It wouldn't need blueprint exactness or anything, just
something that would allow me to make a rough approximation of where the
desk was located. I guess it would need to be tied to a database so that,
once I keyed in everyone's information, I could search for "SMITH, BECKY"
and it would show me the spot on the map where the person's desk is at.
I thought about Googling for something that might be able to do at least
some of this, but I realized I don't have the first clue what terms to use.
Any thoughts, ideas, suggestions on where to go next (or why this is a
stupid idea) would be appreciated.