A question

  • Thread starter Thread starter Vicki
  • Start date Start date
Vicki,

I think, through reading through all this, is that the host could have solved your problem and didn't...or didn't have a knowledgable enough staff to know they could have kept you as a paying client.

To me that is not good business, or good Customer Service. Keep the ones you've got! It's easier than getting new business!

Anyway, good luck!


| Thanks, Thomas. I had the Starter Pkg for $190/year. I always paid for a
| year in advance and saved $19. At the time, the Mini-Starter was not
| available.
|
| Vicki
|
|
|
|
| | Vicki,
|
| The NT is for sites hosted on Windows 2000 IIS
|
| http://www.bluehill.com/servers/prices.htm
|
| --
| ==============================================
| Thomas A. Rowe (Microsoft MVP - FrontPage)
| WEBMASTER Resources(tm)
|
| FrontPage Resources, WebCircle, MS KB Quick Links, etc.
| ==============================================
| To assist you in getting the best answers for FrontPage support see:
| http://www.net-sites.com/sitebuilder/newsgroups.asp
|
| | > No Thomas. They offered no suggestions at all. When I asked tech support
| > what I do now to get my site usable again, he just said I needed to either
| > purchase a FP upgrade, or go find an FTP company. When I said that I was
| > unfamiliar with using FTP, he told me to go to Google and key in FTP and
| > there would be all kinds of companies to choose from. He answered my
| > questions with just a word or so.
| >
| > What is an NT plan?
| >
| > Vicki
| >
| >
| >
| > | > Vicki, did the host offer you the option of switching to their NT plan,
| > which would have solve your
| > problem?
| >
| > --
| > ==============================================
| > Thomas A. Rowe (Microsoft MVP - FrontPage)
| > WEBMASTER Resources(tm)
| >
| > FrontPage Resources, WebCircle, MS KB Quick Links, etc.
| > ==============================================
| > To assist you in getting the best answers for FrontPage support see:
| > http://www.net-sites.com/sitebuilder/newsgroups.asp
| >
| > | > > Vicki, the issue of FP98 not working with the FP2002 extensions, only
| > applies to Unix/Linux
| > servers,
| > > so by moving to your new host, your site is being hosted on Windows IIS,
| > which current still
| > > supports FP98 clients.
| > >
| > > --
| > > ==============================================
| > > Thomas A. Rowe (Microsoft MVP - FrontPage)
| > > WEBMASTER Resources(tm)
| > >
| > > FrontPage Resources, WebCircle, MS KB Quick Links, etc.
| > > ==============================================
| > > To assist you in getting the best answers for FrontPage support see:
| > > http://www.net-sites.com/sitebuilder/newsgroups.asp
| > >
| > > | > > > Whoops...sorry Crash. I accidently sent this to your home in error.
| > Here
| > > > is my reply again:
| > > >
| > > > Hi Crash,
| > > >
| > > > I have done most of this already and I handled it very calmly and
| > > > professionally...not getting tacky, but maintaining a respectable
| > attitude.
| > > > I've worked in the business world long enough to know who and how one
| > gets
| > > > their bread buttered. At first, their accountant said my situation
| > would
| > > > surely warrant a refund, since they were unable to supply the service
| I
| > had
| > > > paid for. But he took my letter and case to the powers-that-be and
| they
| > > > said they don't give pro-rated refunds for any reason. Period. (at
| least
| > he
| > > > alleges to have done this)
| > > >
| > > > I've read the contract and they state that they don't make refunds
| after
| > the
| > > > first 30-days. I just wondered if some governmental agency might be
| > helpful
| > > > here since I am being charged for a service that is no longer
| provided.
| > > >
| > > > I've since found a company that does indeed service FP98, so went with
| > them.
| > > > In the process, I "chose" to upgrade to Front Page 2002. I took the
| > > > recommendation of a few of the MVPs on this site and went with
| > webhost4life
| > > > and am now paying a fraction of the cost for twice the mgs. But I
| > refused to
| > > > pay for an upgrade and stay with that company because of their
| unethical
| > way
| > > > of doing business and because it could happen again with no warning.
| > > >
| > > > Vicki
| > > >
| > > >
| > >
| > >
| >
| >
|
|
 
Thanks, Crash.

Vicki




Vicki,

I think, through reading through all this, is that the host could have
solved your problem and didn't...or didn't have a knowledgable enough staff
to know they could have kept you as a paying client.

To me that is not good business, or good Customer Service. Keep the ones
you've got! It's easier than getting new business!

Anyway, good luck!


| Thanks, Thomas. I had the Starter Pkg for $190/year. I always paid for a
| year in advance and saved $19. At the time, the Mini-Starter was not
| available.
|
| Vicki
|
|
|
|
| | Vicki,
|
| The NT is for sites hosted on Windows 2000 IIS
|
| http://www.bluehill.com/servers/prices.htm
|
| --
| ==============================================
| Thomas A. Rowe (Microsoft MVP - FrontPage)
| WEBMASTER Resources(tm)
|
| FrontPage Resources, WebCircle, MS KB Quick Links, etc.
| ==============================================
| To assist you in getting the best answers for FrontPage support see:
| http://www.net-sites.com/sitebuilder/newsgroups.asp
|
| | > No Thomas. They offered no suggestions at all. When I asked tech
support
| > what I do now to get my site usable again, he just said I needed to
either
| > purchase a FP upgrade, or go find an FTP company. When I said that I
was
| > unfamiliar with using FTP, he told me to go to Google and key in FTP and
| > there would be all kinds of companies to choose from. He answered my
| > questions with just a word or so.
| >
| > What is an NT plan?
| >
| > Vicki
| >
| >
| >
| > | > Vicki, did the host offer you the option of switching to their NT plan,
| > which would have solve your
| > problem?
| >
| > --
| > ==============================================
| > Thomas A. Rowe (Microsoft MVP - FrontPage)
| > WEBMASTER Resources(tm)
| >
| > FrontPage Resources, WebCircle, MS KB Quick Links, etc.
| > ==============================================
| > To assist you in getting the best answers for FrontPage support see:
| > http://www.net-sites.com/sitebuilder/newsgroups.asp
| >
| > | > > Vicki, the issue of FP98 not working with the FP2002 extensions, only
| > applies to Unix/Linux
| > servers,
| > > so by moving to your new host, your site is being hosted on Windows
IIS,
| > which current still
| > > supports FP98 clients.
| > >
| > > --
| > > ==============================================
| > > Thomas A. Rowe (Microsoft MVP - FrontPage)
| > > WEBMASTER Resources(tm)
| > >
| > > FrontPage Resources, WebCircle, MS KB Quick Links, etc.
| > > ==============================================
| > > To assist you in getting the best answers for FrontPage support see:
| > > http://www.net-sites.com/sitebuilder/newsgroups.asp
| > >
| > > | > > > Whoops...sorry Crash. I accidently sent this to your home in error.
| > Here
| > > > is my reply again:
| > > >
| > > > Hi Crash,
| > > >
| > > > I have done most of this already and I handled it very calmly and
| > > > professionally...not getting tacky, but maintaining a respectable
| > attitude.
| > > > I've worked in the business world long enough to know who and how
one
| > gets
| > > > their bread buttered. At first, their accountant said my situation
| > would
| > > > surely warrant a refund, since they were unable to supply the
service
| I
| > had
| > > > paid for. But he took my letter and case to the powers-that-be and
| they
| > > > said they don't give pro-rated refunds for any reason. Period. (at
| least
| > he
| > > > alleges to have done this)
| > > >
| > > > I've read the contract and they state that they don't make refunds
| after
| > the
| > > > first 30-days. I just wondered if some governmental agency might be
| > helpful
| > > > here since I am being charged for a service that is no longer
| provided.
| > > >
| > > > I've since found a company that does indeed service FP98, so went
with
| > them.
| > > > In the process, I "chose" to upgrade to Front Page 2002. I took the
| > > > recommendation of a few of the MVPs on this site and went with
| > webhost4life
| > > > and am now paying a fraction of the cost for twice the mgs. But I
| > refused to
| > > > pay for an upgrade and stay with that company because of their
| unethical
| > way
| > > > of doing business and because it could happen again with no warning.
| > > >
| > > > Vicki
| > > >
| > > >
| > >
| > >
| >
| >
|
|
 
There are a number of websites that accept reviews of web hosting services
from customers. Vicki might want to let the world know about the incompetent
(and insensitive) response of her hosting service. It won't get her a
refund, but it might help her feel she's evened the score a bit, and helped
others avoid these shmucks.

A factual summary of what they did will probably be more effective than a
diatribe.

Personally, I'd also send the president of the hosting outfit a link to each
review site that carries the negative comment.

Alex
 
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