a problem when shutting down Windows XP

[Guest]

During the last couple of days, it has become almost impossible for me to
"normally" shut down my computer (running XP home). Currently, when I want to
shut it down, I get the following message:

"NAVAPSVC.EXE - Application error. The instruction at "0x0040a31e"
referenced memory at "0x00000000". The memory could not be "read". Click OK
to terminate the program.

Of course, after I click OK, the message "Windows is shutting down" remains
on the screen until I'm finally forced to turn the computer off by pressing
the power button. Any solution to this???

 

[WTC]

Are you running Norton Antivirus? Did you look at there support site?

http://www.symantec.com/techsupp/

 

[Guest]

When u start windows goto task manager and End Process NAVAPSVC.EXE. then try
shutting down yr pc

 

[Ramesh [MVP]]

Navapsvc.exe is a component of Symantec Norton Anti-virus.

Symantec Search:
http://search.symantec.com/custom/us/query.html

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


During the last couple of days, it has become almost impossible for me to
"normally" shut down my computer (running XP home). Currently, when I want to
shut it down, I get the following message:

"NAVAPSVC.EXE - Application error. The instruction at "0x0040a31e"
referenced memory at "0x00000000". The memory could not be "read". Click OK
to terminate the program.

Of course, after I click OK, the message "Windows is shutting down" remains
on the screen until I'm finally forced to turn the computer off by pressing
the power button. Any solution to this???