A developer dilemma with missing mail

[Guest]

Here is the crux of my problem now escalated since reporting it her on 12/16.
Since my customer is also a major Microsoft customer whese name begins GE,
even though mail I send can be traced arriving at the OL2000 SP3 client, as
the sender of the mail I am considered responsible if it fails to arrive,
thus inheriting the problem.
Hence I am asked to report progress every day and can only report that
Microsoft doesn't reply.
Under these cicrcumstances, is it applicable to report a problem on their
behalf under their support contract?

 

[Sue Mosher [MVP-Outlook]]

I may be reading too much into your message but it sounds like you're expecting Microsoft to reply to a post that you made here on 12/16. If so, I can at least help you manage your expectations. This is a peer-to-peer forum, not a monitored forum patrolled by Microsoft support personnel where all posts are assured of an answer and a resolution. If you have a mission-critical problem that requires a response by Microsoft and you have not had your problem resolved here, filing a support incident would be appropriate. Whether you pay for it or it goes in under your client's support contract is something you have to work out with the client.

FWIW, your post offers no clue as to the nature or scope of the dilemma, but it's worth reiterating that there is no guarantee involved in email delivery between organizations. (Internally, of course, any guarantee depends on the mail software being used.) To hold the sender responsible for delivery they have no control over seems unreasonable to me.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers