9600 Pro need some serious help from the Gurus!

[Vassik]

Sorry for the long post but I am pulling my hair out!
9600 Pro updated to 3.9 drivers due to flickering with previous versions,
computer starts up fine the first time, flickering problem resolved all is
great until I restart a couple of times then ....right after the Microsoft
logo (windows XP) the message
appears that the screen entered the low power state ... 'move the mouse to
wake up' (it does not). The HD works slowly for about 45 seconds, the
computer reboots and the options appear: Something went wrong you want to
start in Safe Mode, etc.
Spend a few hours on the phone with ATI tech support and they told me that
most likely it was hardware problem but I am on my THIRD (3rd) 9600 Pro
card with the exact same results! It is almost impossible to have 3 cards
with the same hardware problems. It could not be overheating because it only
happens with the 3.9 drivers.

I run some tests and here are the results. By the way, every time I changed
drivers, I did a clean install of the (new) ones:

9600 Pro with 3.6 drivers No problems booting or otherwise, except the
flickering.
9600 Pro with 3.7 drivers No problems booting or otherwise, except the
flickering
9600 Pro with 3.8 drivers No problems booting or otherwise, except the
flickering

I also tested 2 other cards I borrowed:
9600 SE with 3.9 drivers - no problems at all.
8500 with 3.9 drivers - no problems at all.

So what could cause this with the 9600 Pro? It seems that there is a
conflict with one of the drivers for the 9600 Pro and windows XP. Under safe
startup there is no step by step confirmation as in Windows 98 so I can
maybe narrow the focus.

Looking in Event viewer the only error it shows is as follows:
The COM+ Event System detected a bad return code during its internal
processing. HRESULT was 8007043C from line 44 of
d:\nt\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact
Microsoft Product Support Services to report this error. Click on the link
and I get to MS but there is no article!

Here is my setup:
P4 2.4
1GB Ram
XP Home with all the patches
No overclocking and everything in Bios set to normal and Bios up to date
Via 4 in 1 up to date
Directx up to date
Intel chipset files up to date

Please help me solve this.

 

[Skid]

A quick search of the MS Knowledge Base turned up this article

http://support.microsoft.com/default.aspx?scid=kb;en-us;823772&Product=winxp

It suggests the culprit is a damaged Windows file that can be fixed by
following the directions provided.

 

[ugg]

Here is my setup:

P4 2.4
1GB Ram
XP Home with all the patches
No overclocking and everything in Bios set to normal and Bios up to date
Via 4 in 1 up to date
Directx up to date
Intel chipset files up to date

Why are you loading both VIA and Intel drivers? What's your motherboard? You
might be fudging up your mobo with the wrong mobo drivers.

best-0-luck,
ugg

 

[Kent_Diego]

Spend a few hours on the phone with ATI tech support and they told me that

most likely it was hardware problem but I am on my THIRD (3rd) 9600 Pro
card with the exact same results! It is almost impossible to have 3 cards

These hardware problems are hard to diagnose, keep replacing parts until
fixed. Start with RAM, run memtest86 and also experiment with BIOS settings
in motherboard. Try 4x AGP and dis-able fast writes. Be sure to have latest
motherboard BIOS. Remove a stick of RAM to see if helps. Next is replace
motherboard and then power supply.

Some motherboards are just screwed, I have had them. Look at
http://rage3d.com forums for more advice.

-Kent

 

[Vassik]

Thanks for all the suggestions but No Joy!
I tried everything.. Windows repair then reinstalled all the patches,
removed and reinstalled memory modules one at a time and I have the exact
same situation. The card works
with the previous drivers but there is flickering, however with the new
drivers 3.9 windows refuses to load after the first couple of restarts I get
the error that the driver is faulty!
Again I experimented with the 9600 SE card and it works fine with the 3.9
drivers. This is very frustrating.
I am sure it has to do with a software issue because if it was hardware it
would have been consistent with all drivers (3.7 and 3.8) ...correct?
Thanks again and if I find a solution I will post it.

 

[Shawk]

Thanks for all the suggestions but No Joy!
I tried everything.. Windows repair then reinstalled all the patches,
removed and reinstalled memory modules one at a time and I have the exact
same situation. The card works
with the previous drivers but there is flickering, however with the new
drivers 3.9 windows refuses to load after the first couple of restarts I get
the error that the driver is faulty!
Again I experimented with the 9600 SE card and it works fine with the 3.9
drivers. This is very frustrating.
I am sure it has to do with a software issue because if it was hardware it
would have been consistent with all drivers (3.7 and 3.8) ...correct?
Thanks again and if I find a solution I will post it.

Vassik,

Have you tried deleting the 3.9's from your system and d-loading them again
in case your file (or part of it) is corrupt?

Shawk

 

[Vassik]

yes, completely uninstall them a few times now. No luck!

 

[Shawk]

yes, completely uninstall them a few times now. No luck!

Have you tried repairing your XP installation exactly as it tells you to in
the knowledge base article Skid found for you?

If you did, have you then reloaded your AGP driver (from the 4in 1's) and
reloaded DX9.0b?

Have you tried DXDiag and what are the results?

Shawk.

 

[Vassik]

Thanks so much for keeping up with me! Yes, I followed the directions of the
knowledge base article. DXDiag shows that all is normal and that Dx version
as 9.0b. The only thing I have not reinstalled is the 4 in 1 because all
devices are working ok. Shall I try and reinstall it? At this moment I am
using the ATI 9600SE card I borrowed from a friend and all is working fine.
Again, I appreciate all your help.

 

[Shawk]

Thanks so much for keeping up with me! Yes, I followed the directions of the
knowledge base article. DXDiag shows that all is normal and that Dx version
as 9.0b. The only thing I have not reinstalled is the 4 in 1 because all
devices are working ok. Shall I try and reinstall it? At this moment I am
using the ATI 9600SE card I borrowed from a friend and all is working fine.
Again, I appreciate all your help.

Vassik,

My PC was solid as a rock with a Sapphire 9600 pro until last week when I
updated the drivers to 3.9's. Started getting problems including Call of
Duty crashing - horror!!

Got advice to turn all sort of things off but after updating the 4in1's,
reloading DX9.0b everything was fine with nothing turned off. Obviously
might not work for you but worth a try.

Remember that certain drivers can affect/overwrite/corrupt others - whenever
I get issues I always start by reloading my AGP graphics driver (from the
4in1's) and reloading DX9.0b

BTW - you mentioned VIA 4in1's AND Intel chipset on your first post - what
mobo do you have? It should only require one or the other and this could be
the problem!!

.....bloody strange the other cards are working OK though if your sure it
isnt a hardware prob.

Shawk

 

[Vassik]

Vassik,

My PC was solid as a rock with a Sapphire 9600 pro until last week when I
updated the drivers to 3.9's. Started getting problems including Call of
Duty crashing - horror!!

Got advice to turn all sort of things off but after updating the 4in1's,
reloading DX9.0b everything was fine with nothing turned off. Obviously
might not work for you but worth a try.

Remember that certain drivers can affect/overwrite/corrupt others - whenever
I get issues I always start by reloading my AGP graphics driver (from the
4in1's) and reloading DX9.0b

BTW - you mentioned VIA 4in1's AND Intel chipset on your first post - what
mobo do you have? It should only require one or the other and this could be
the problem!!

....bloody strange the other cards are working OK though if your sure it
isnt a hardware prob.

Shawk

Very kind of you to keep helping me. If I may impose on you re: the 4 in
1drivers vs. Intel. Here is the specs of my motherboard ... Asus
P-4B(http://usa.asus.com/mb/socket478/p4b/specification.htm)
Could you just take a look and tell me which I should follow up on? (Via or
Intel?) One ATI tech support person told me Via and the other Intel so I am
between a rock and a hard place that is why I have not updated either at
this point. I had VIA before and all was well except with the 9600 PRO.
Yes, it is very strange that the other card is working fine. I tried three
different 9600 PRO cards (and all have the same behavior!) at the suggestion
of ATI tech support guys who they keep telling me that it is a hardware
issue and I should exchange the cards I feel bad for the merchant I am
exchanging them with but they are very understanding.
Thank you very much indeed.

 

[Skid]

Very kind of you to keep helping me. If I may impose on you re: the 4 in
1drivers vs. Intel. Here is the specs of my motherboard ... Asus
P-4B(http://usa.asus.com/mb/socket478/p4b/specification.htm)
Could you just take a look and tell me which I should follow up on? (Via or
Intel?) One ATI tech support person told me Via and the other Intel so I am
between a rock and a hard place that is why I have not updated either at
this point. I had VIA before and all was well except with the 9600 PRO.
Yes, it is very strange that the other card is working fine. I tried three
different 9600 PRO cards (and all have the same behavior!) at the suggestion
of ATI tech support guys who they keep telling me that it is a hardware
issue and I should exchange the cards I feel bad for the merchant I am
exchanging them with but they are very understanding.
Thank you very much indeed.

Socket 478 is an Intel chipset.

 

[ugg]

You should NOT be using the VIA mobo drivers. If you've loaded them you need
to unistall them and reload the Intel mobo drivers. Some people might
suggest that it's best to reformat and start from scratch.

best-0-luck,
ugg

 

[Inglo]

Very kind of you to keep helping me. If I may impose on you re: the 4 in
1drivers vs. Intel. Here is the specs of my motherboard ... Asus
P-4B(http://usa.asus.com/mb/socket478/p4b/specification.htm)
Could you just take a look and tell me which I should follow up on? (Via or
Intel?) One ATI tech support person told me Via and the other Intel so I am
between a rock and a hard place that is why I have not updated either at
this point. I had VIA before and all was well except with the 9600 PRO.
Yes, it is very strange that the other card is working fine. I tried three
different 9600 PRO cards (and all have the same behavior!) at the suggestion
of ATI tech support guys who they keep telling me that it is a hardware
issue and I should exchange the cards I feel bad for the merchant I am
exchanging them with but they are very understanding.
Thank you very much indeed.

Why the frickety frackety hell would an ATI tech tell you to install VIA
drivers on that motherboard? I would have thought the VIA driver
install would have failed when it didn't find any VIA hardware.
They might not have installed anything, you should take a look through
device manager and see if there's anything funky in there.
If I remember correctly the 4n1s have an uninstall option in add-remove
programs.

 

[Vassik]

Why the frickety frackety hell would an ATI tech tell you to install VIA
drivers on that motherboard? I would have thought the VIA driver
install would have failed when it didn't find any VIA hardware.
They might not have installed anything, you should take a look through
device manager and see if there's anything funky in there.
If I remember correctly the 4n1s have an uninstall option in add-remove
programs.

My system is clear of VIA drivers. Ok, just as a test without changing any
software or settings I pulled out the 9600 SE card and dropped in the 9600
PRO and well ... the same problem appeared! Then I put back the 9600SE and
all is back to normal! Is this strange or what?
Thanks again!

 

[Vassik]

(Via

or

I

am
Why the frickety frackety hell would an ATI tech tell you to install VIA
drivers on that motherboard? I would have thought the VIA driver
install would have failed when it didn't find any VIA hardware.
They might not have installed anything, you should take a look through
device manager and see if there's anything funky in there.
If I remember correctly the 4n1s have an uninstall option in add-remove
programs.

club

sandwich."

Steve [Inglo]

My system is clear of VIA drivers. Ok, just as a test without changing any
software or settings I pulled out the 9600 SE card and dropped in the 9600
PRO and well ... the same problem appeared! Then I put back the 9600SE and
all is back to normal! Is this strange or what?
Thanks again!

One more thing. Shall I try an Nvidia based card and if so which would you
recommend that is as close to the 9600 PRO?
Sorry about all this!

 

[J.Clarke]

Socket 478 is an Intel chipset.

Socket 478 is a socket, not a chipset. The processor that fits into it
is made by Intel. The chipsets supporting that processor can be from
Intel, Via, SiS, and maybe Serverworks that I can think of off the top
of my head. The chipset drivers are for the chipset and have to come
from that manufacturer--if you have an Intel chipset you use Intel
drivers, if you have a Via chipset you use Via drivers, etc, regardless
of the brand of processor.

In the extant case the board has an Intel 845 chipset and so should use
the appropriate drivers from Intel.

 

[JAD]

do you have 'shadowing' enabled in the bios? also fastwrites? reset configuration data to YES - PnP OS installed to NO in the
bios?

On 11/9/2003 10:12 AM Vassik befouled our nation with:




BTW - you mentioned VIA 4in1's AND Intel chipset on your first post - what
mobo do you have? It should only require one or the other and this could


be


the problem!!

....bloody strange the other cards are working OK though if your sure it
isnt a hardware prob.

Shawk



Very kind of you to keep helping me. If I may impose on you re: the 4 in
1drivers vs. Intel. Here is the specs of my motherboard ... Asus
P-4B(http://usa.asus.com/mb/socket478/p4b/specification.htm)
Could you just take a look and tell me which I should follow up on?

(Via

or
Intel?) One ATI tech support person told me Via and the other Intel so

I

am
between a rock and a hard place that is why I have not updated either at
this point. I had VIA before and all was well except with the 9600 PRO.
Yes, it is very strange that the other card is working fine. I tried three
different 9600 PRO cards (and all have the same behavior!) at the suggestion
of ATI tech support guys who they keep telling me that it is a hardware
issue and I should exchange the cards I feel bad for the merchant I am
exchanging them with but they are very understanding.
Thank you very much indeed.


Why the frickety frackety hell would an ATI tech tell you to install VIA
drivers on that motherboard? I would have thought the VIA driver
install would have failed when it didn't find any VIA hardware.
They might not have installed anything, you should take a look through
device manager and see if there's anything funky in there.
If I remember correctly the 4n1s have an uninstall option in add-remove
programs.

club

sandwich."

Steve [Inglo]

My system is clear of VIA drivers. Ok, just as a test without changing any
software or settings I pulled out the 9600 SE card and dropped in the 9600
PRO and well ... the same problem appeared! Then I put back the 9600SE and
all is back to normal! Is this strange or what?
Thanks again!

One more thing. Shall I try an Nvidia based card and if so which would you
recommend that is as close to the 9600 PRO?
Sorry about all this!

 

[Skid]

Socket 478 is a socket, not a chipset. The processor that fits into it
is made by Intel. The chipsets supporting that processor can be from
Intel, Via, SiS, and maybe Serverworks that I can think of off the top
of my head. The chipset drivers are for the chipset and have to come
from that manufacturer--if you have an Intel chipset you use Intel
drivers, if you have a Via chipset you use Via drivers, etc, regardless
of the brand of processor.

In the extant case the board has an Intel 845 chipset and so should use
the appropriate drivers from Intel.

Lots of hair-splitting, same answer. The OP needs Intel drivers for his
board, not VIA. I followed the link in his post to double-check before my
reply.

Guess I could have said:

YOUR Socket 478 ASUS P4B USES an Intel chipset.

But I was too lazy, and you would have missed out on an opportunity to use
"extant" in a usenet post.

 

[Vassik]

Thanks so much for all the help.
I have the Intel drivers, there is no option for fast writes in my Bios and
yes I have set PnP to no and reset configuration data to yes.
I am ready to give up, go back to the old card and wait!

do you have 'shadowing' enabled in the bios? also fastwrites? reset

configuration data to YES - PnP OS installed to NO in the

bios?

On 11/9/2003 10:12 AM Vassik befouled our nation with:




BTW - you mentioned VIA 4in1's AND Intel chipset on your first post -
what
mobo do you have? It should only require one or the other and this
could


be


the problem!!

....bloody strange the other cards are working OK though if your

sure
it

isnt a hardware prob.

Shawk



Very kind of you to keep helping me. If I may impose on you re: the

4
in

1drivers vs. Intel. Here is the specs of my motherboard ... Asus
P-4B(http://usa.asus.com/mb/socket478/p4b/specification.htm)
Could you just take a look and tell me which I should follow up on? (Via
or
Intel?) One ATI tech support person told me Via and the other Intel

so
I

am
between a rock and a hard place that is why I have not updated

either
at

this point. I had VIA before and all was well except with the 9600 PRO.
Yes, it is very strange that the other card is working fine. I tried
three
different 9600 PRO cards (and all have the same behavior!) at the
suggestion
of ATI tech support guys who they keep telling me that it is a hardware
issue and I should exchange the cards I feel bad for the merchant I am
exchanging them with but they are very understanding.
Thank you very much indeed.


Why the frickety frackety hell would an ATI tech tell you to install VIA
drivers on that motherboard? I would have thought the VIA driver
install would have failed when it didn't find any VIA hardware.
They might not have installed anything, you should take a look through
device manager and see if there's anything funky in there.
If I remember correctly the 4n1s have an uninstall option in add-remove
programs.

--
"I thought I had an appetite for destruction, but all I wanted was a club
sandwich."

Steve [Inglo]


My system is clear of VIA drivers. Ok, just as a test without changing any
software or settings I pulled out the 9600 SE card and dropped in the 9600
PRO and well ... the same problem appeared! Then I put back the 9600SE and
all is back to normal! Is this strange or what?
Thanks again!

One more thing. Shall I try an Nvidia based card and if so which would you
recommend that is as close to the 9600 PRO?
Sorry about all this!