To keep track of things, it helps immensely if you quote all of the previous
message(s) in your replies to the newsgroup. Thank you.
Repost: Has a(another) Norton or McAfee application ever been installed on
this machine (e.g., a free-trial version that came preinstalled when you
bought it)?
I have windows autoupdate turned off--just recently to see if that program
was eating up resources looking for updates. It has worked fine and I
keep
updates current--except for windows SP3.
NB #1: If SP3 isn't installed by April of next year, your computer will not
be offered ANY further critical security updates and you will NOT be able to
update manually via Windows Update website! (cf.
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx)
[MS was offering free SP3 installation & compatibility support for well over
a year but not any longer. Given your current set of problems, it may be
best to backup your personal data then format & do a clean install of
Windows.]
NB #2: If you install SP3 now, you will not be able to uninstall IE7 (should
the need arise) without having first uninstalled IE7. (cf.
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx
====
The above notwithstanding, there is a very good chance that you are seeing
the effects of a hijackware infection!
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
Here is the information some of you were asking about:
System is Windows XP SP2
Intel Pentium 1.86GHz
1.99GB Ram ( until this week I had only 1GB of Ram and it was always
spiking
to 100% cpu usage even with just IE running. A few days ago I put in 2GB
Ram and the same thing still happens).
IE is version 7.0.5730.11
Zone Alarm Extrem Security--It has AV/antispyware and firewall. I have
windows firewall turned off and just use ZA
Subscription is up to date
I have windows autoupdate turned off--just recently to see if that program
was eating up resources looking for updates. It has worked fine and I
keep
updates current--except for windows SP3. I had installed that 8 months
ago
and I could no longer access the internet. Noone at microsoft could help
me
so they suggested I uninstall it and do a restore and then the pc worked
fine again.
I do look at taskmaster at it is always Iexplore.exe that is eating up the
CPU usage.
up to 100%, down to 5% down to 2% back up to 98%--it is chaotic.
Zone Alarm is on always and a full system scan for virus and spyware once
a
week.
If there is any other information needed just give a shout.
Please state your full Windows version (e.g., WinXP SP3) when posting to
this newsgroup. In this case, also state your IE version.
Is the computer fully-patched at Windows Update and is Automatic Updates
enabled & working?
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)?
What third-party firewall (if any)?
Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
:
I have been having issues when running my XP laptop. I constantly see
Iexplore.exe using 90% to 100% of my cpu. I had 1GB of ram. This
happens
even if I have not been running any other programs--just one browser
window
open. The usage goes down for a bit and then spikes up again. Today I
bought another GB of ram bring the pc up to 2 GB. Even though I have
doubled the Ram I still see these 100% spikes. I closed the browser and
was just running a video game and it spiked up and down to 100%. I have
tried googeling this issue but found nothing. One person was having a
similar problem and thought their fan was broken and the cpu was using a
lot of process capability. But nothing conclusive. I have zone alarm
which is a good security suite and it has not identified any issues virus
or malware. I went to my desktop which has vista and ran the same video
game and had my browser open and cpu usage never went above 14%. Granted
I have 4GB of Ram on the vista machine but 15% of 4GB is only .6 GB and
and I have 2GB on the laptop.
Does anyone have any suggestion? I had heard that possibly there might
be
some services running in the background that I may not need but I have no
idea how to find them or then to figure out which ones are needed.
Thanks.
Carl