1 user connects to the internet but 2nd user doesn't


G

Guest

I am using XP home with 2 accounts. I'm typing this under my user name and have full email and internet acess
My wife's account suddenly lost internet access last week. Can't use iexplorer - get the 'Page cannot be displayed' error. Email down too. But only on her user name - mine still works. Settings exactly the same
Used the Internet Explorer troubleshooter and Test TCP/IP configuration and think I've narrowed the problem down

Under my wife's account
I can ping any IP address on the internet with success (i.e. yahoo.com 66.218.71.114
Can't ping with with a host name "Unable to resolve target system name". (yahoo.com)
I can ping the DNS server (68.52.0.6)

Under my account all the above tests work

Why is host name resolution failing under my wife's account logon, but not on mine? We have the exact same settings in iexplorer/tools/internet options/connections/LAN settings: automatically detect settings. We have the exact same settings in TCP/IP properties: Obtain an IP address automatically, Obtain DNS server address automatically. I even tried setting 'Use the following DNS server address' to my DNS server IP address (found with the ipconfig/all command) and it didn't work. What am I missing
------------------------------------------------------------------------
This account can connect to the internet

C:\Documents and Settings\Dad>ipconfig /al

Windows IP Configuratio

Host Name . . . . . . . . . . . . : SATUR
Primary Dns Suffix . . . . . . .
Node Type . . . . . . . . . . . . : Hybri
IP Routing Enabled. . . . . . . . : N
WINS Proxy Enabled. . . . . . . . : N

Ethernet adapter Local Area Connection

Connection-specific DNS Suffix . : nash01.tn.comcast.ne
Description . . . . . . . . . . . : CNet PRO200WL PCI Fast Ethernet Ada
te
Physical Address. . . . . . . . . : 00-08-A1-00-2F-C
Dhcp Enabled. . . . . . . . . . . : Ye
Autoconfiguration Enabled . . . . : Ye
IP Address. . . . . . . . . . . . : 192.168.1.10
Subnet Mask . . . . . . . . . . . : 255.255.255.
Default Gateway . . . . . . . . . : 192.168.1.
DHCP Server . . . . . . . . . . . : 192.168.1.
DNS Servers . . . . . . . . . . . : 68.52.0.
68.52.0.
Lease Obtained. . . . . . . . . . : Wednesday, April 14, 2004 10:41:37

Lease Expires . . . . . . . . . . : Tuesday, April 20, 2004 10:41:37 P

C:\Documents and Settings\Dad
-------------------------------------------------------------

This account can't connect to the Internet

Microsoft Windows XP [Version 5.1.2600
(C) Copyright 1985-2001 Microsoft Corp

C:\Documents and Settings\Jane>ipconfig /al

Windows IP Configuratio

Host Name . . . . . . . . . . . . : SATUR
Primary Dns Suffix . . . . . . .
Node Type . . . . . . . . . . . . : Hybri
IP Routing Enabled. . . . . . . . : N
WINS Proxy Enabled. . . . . . . . : N

Ethernet adapter Local Area Connection

Connection-specific DNS Suffix . : nash01.tn.comcast.ne
Description . . . . . . . . . . . : CNet PRO200WL PCI Fast Ethernet Ada
te
Physical Address. . . . . . . . . : 00-08-A1-00-2F-C
Dhcp Enabled. . . . . . . . . . . : Ye
Autoconfiguration Enabled . . . . : Ye
IP Address. . . . . . . . . . . . : 192.168.1.10
Subnet Mask . . . . . . . . . . . : 255.255.255.
Default Gateway . . . . . . . . . : 192.168.1.
DHCP Server . . . . . . . . . . . : 192.168.1.
DNS Servers . . . . . . . . . . . : 68.52.0.
68.52.0.
Lease Obtained. . . . . . . . . . : Wednesday, April 14, 2004 10:41:37

Lease Expires . . . . . . . . . . : Tuesday, April 20, 2004 10:41:37 P

C:\Documents and Settings\Jane>ping 127.0.0.

Pinging ? with 32 bytes of data

Reply from 127.0.0.1: bytes=32 time<1ms TTL=12
Reply from 127.0.0.1: bytes=32 time<1ms TTL=12
Reply from 127.0.0.1: bytes=32 time<1ms TTL=12
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jane>ping 192.168.1.100

Pinging ? with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jane>ping 192.168.1.1

Pinging ? with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jane>ping 68.52.0.6

Pinging ? with 32 bytes of data:

Reply from 68.52.0.6: bytes=32 time=8ms TTL=253
Reply from 68.52.0.6: bytes=32 time=13ms TTL=253
Request timed out.
Reply from 68.52.0.6: bytes=32 time=8ms TTL=253

Ping statistics for Où?:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 13ms, Average = 9ms

C:\Documents and Settings\Jane>ping 68.52.0.6

Pinging ? with 32 bytes of data:

Reply from 68.52.0.6: bytes=32 time=14ms TTL=253
Reply from 68.52.0.6: bytes=32 time=8ms TTL=253
Reply from 68.52.0.6: bytes=32 time=7ms TTL=253
Reply from 68.52.0.6: bytes=32 time=8ms TTL=253

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 14ms, Average = 9ms

C:\Documents and Settings\Jane>ping 68.52.0.5

Pinging ? with 32 bytes of data:

Reply from 68.52.0.5: bytes=32 time=7ms TTL=253
Reply from 68.52.0.5: bytes=32 time=9ms TTL=253
Reply from 68.52.0.5: bytes=32 time=7ms TTL=253
Reply from 68.52.0.5: bytes=32 time=7ms TTL=253

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 9ms, Average = 7ms

C:\Documents and Settings\Jane>ping 66.218.71.114

Pinging ? with 32 bytes of data:

Reply from 66.218.71.114: bytes=32 time=86ms TTL=49
Reply from 66.218.71.114: bytes=32 time=85ms TTL=49
Reply from 66.218.71.114: bytes=32 time=86ms TTL=49
Reply from 66.218.71.114: bytes=32 time=86ms TTL=49

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 86ms, Average = 85ms

C:\Documents and Settings\Jane>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Jane>tracert 66.218.71.114

Tracing route to over a maximum of 30 hops

1 7 ms 7 ms 8 ms No resources.

C:\Documents and Settings\Jane>tracert yahoo.com
Unable to resolve target system name yahoo.com.

C:\Documents and Settings\Jane>
--------------------------------------------------------------
 
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K

Kelly

Are you both admin's?




Marshall4 said:
I am using XP home with 2 accounts. I'm typing this under my user name and
have full email and internet acess.
My wife's account suddenly lost internet access last week. Can't use
iexplorer - get the 'Page cannot be displayed' error. Email down too. But
only on her user name - mine still works. Settings exactly the same.
Used the Internet Explorer troubleshooter and Test TCP/IP configuration
and think I've narrowed the problem down.

Under my wife's account:
I can ping any IP address on the internet with success (i.e. yahoo.com
66.218.71.114)
Can't ping with with a host name "Unable to resolve target system name".
(yahoo.com).
I can ping the DNS server (68.52.0.6)!

Under my account all the above tests work.

Why is host name resolution failing under my wife's account logon, but not
on mine? We have the exact same settings in iexplorer/tools/internet
options/connections/LAN settings: automatically detect settings. We have
the exact same settings in TCP/IP properties: Obtain an IP address
automatically, Obtain DNS server address automatically. I even tried
setting 'Use the following DNS server address' to my DNS server IP address
(found with the ipconfig/all command) and it didn't work. What am I
missing?
-------------------------------------------------------------------------
This account can connect to the internet:

C:\Documents and Settings\Dad>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SATURN
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nash01.tn.comcast.net
Description . . . . . . . . . . . : CNet PRO200WL PCI Fast Ethernet
Adap
ter
Physical Address. . . . . . . . . : 00-08-A1-00-2F-C7
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.52.0.6
68.52.0.5
Lease Obtained. . . . . . . . . . : Wednesday, April 14, 2004
10:41:37 P
M
Lease Expires . . . . . . . . . . : Tuesday, April 20, 2004
10:41:37 PM

C:\Documents and Settings\Dad>
--------------------------------------------------------------

This account can't connect to the Internet:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SATURN
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nash01.tn.comcast.net
Description . . . . . . . . . . . : CNet PRO200WL PCI Fast Ethernet
Adap
ter
Physical Address. . . . . . . . . : 00-08-A1-00-2F-C7
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.52.0.6
68.52.0.5
Lease Obtained. . . . . . . . . . : Wednesday, April 14, 2004
10:41:37 P
M
Lease Expires . . . . . . . . . . : Tuesday, April 20, 2004
10:41:37 PM

C:\Documents and Settings\Jane>ping 127.0.0.1

Pinging ? with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jane>ping 192.168.1.100

Pinging ? with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jane>ping 192.168.1.1

Pinging ? with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jane>ping 68.52.0.6

Pinging ? with 32 bytes of data:

Reply from 68.52.0.6: bytes=32 time=8ms TTL=253
Reply from 68.52.0.6: bytes=32 time=13ms TTL=253
Request timed out.
Reply from 68.52.0.6: bytes=32 time=8ms TTL=253

Ping statistics for Où?:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 13ms, Average = 9ms

C:\Documents and Settings\Jane>ping 68.52.0.6

Pinging ? with 32 bytes of data:

Reply from 68.52.0.6: bytes=32 time=14ms TTL=253
Reply from 68.52.0.6: bytes=32 time=8ms TTL=253
Reply from 68.52.0.6: bytes=32 time=7ms TTL=253
Reply from 68.52.0.6: bytes=32 time=8ms TTL=253

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 14ms, Average = 9ms

C:\Documents and Settings\Jane>ping 68.52.0.5

Pinging ? with 32 bytes of data:

Reply from 68.52.0.5: bytes=32 time=7ms TTL=253
Reply from 68.52.0.5: bytes=32 time=9ms TTL=253
Reply from 68.52.0.5: bytes=32 time=7ms TTL=253
Reply from 68.52.0.5: bytes=32 time=7ms TTL=253

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 9ms, Average = 7ms

C:\Documents and Settings\Jane>ping 66.218.71.114

Pinging ? with 32 bytes of data:

Reply from 66.218.71.114: bytes=32 time=86ms TTL=49
Reply from 66.218.71.114: bytes=32 time=85ms TTL=49
Reply from 66.218.71.114: bytes=32 time=86ms TTL=49
Reply from 66.218.71.114: bytes=32 time=86ms TTL=49

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 86ms, Average = 85ms

C:\Documents and Settings\Jane>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try
again.


C:\Documents and Settings\Jane>tracert 66.218.71.114

Tracing route to over a maximum of 30 hops

1 7 ms 7 ms 8 ms No resources.

C:\Documents and Settings\Jane>tracert yahoo.com
Unable to resolve target system name yahoo.com.

C:\Documents and Settings\Jane>
 
J

Jim

Try the following from a command line (under both accounts, to be safe):

ipconfig /flushdns

HTH

Jim


Marshall4 said:
I am using XP home with 2 accounts. I'm typing this under my user name
and have full email and internet acess.
My wife's account suddenly lost internet access last week. Can't use
iexplorer - get the 'Page cannot be displayed' error. Email down too. But
only on her user name - mine still works. Settings exactly the same.
Used the Internet Explorer troubleshooter and Test TCP/IP configuration
and think I've narrowed the problem down.
Under my wife's account:
I can ping any IP address on the internet with success (i.e. yahoo.com 66.218.71.114)
Can't ping with with a host name "Unable to resolve target system name". (yahoo.com).
I can ping the DNS server (68.52.0.6)!

Under my account all the above tests work.

Why is host name resolution failing under my wife's account logon, but not
on mine? We have the exact same settings in iexplorer/tools/internet
options/connections/LAN settings: automatically detect settings. We have
the exact same settings in TCP/IP properties: Obtain an IP address
automatically, Obtain DNS server address automatically. I even tried
setting 'Use the following DNS server address' to my DNS server IP address
(found with the ipconfig/all command) and it didn't work. What am I
missing?
-------------------------------------------------------------------------
This account can connect to the internet:

C:\Documents and Settings\Dad>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SATURN
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nash01.tn.comcast.net
Description . . . . . . . . . . . : CNet PRO200WL PCI Fast Ethernet Adap
ter
Physical Address. . . . . . . . . : 00-08-A1-00-2F-C7
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.52.0.6
68.52.0.5
Lease Obtained. . . . . . . . . . : Wednesday, April 14, 2004 10:41:37 P
M
Lease Expires . . . . . . . . . . : Tuesday, April 20, 2004 10:41:37 PM

C:\Documents and Settings\Dad>
--------------------------------------------------------------

This account can't connect to the Internet:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SATURN
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nash01.tn.comcast.net
Description . . . . . . . . . . . : CNet PRO200WL PCI Fast Ethernet Adap
ter
Physical Address. . . . . . . . . : 00-08-A1-00-2F-C7
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.52.0.6
68.52.0.5
Lease Obtained. . . . . . . . . . : Wednesday, April 14, 2004 10:41:37 P
M
Lease Expires . . . . . . . . . . : Tuesday, April 20, 2004 10:41:37 PM

C:\Documents and Settings\Jane>ping 127.0.0.1

Pinging ? with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jane>ping 192.168.1.100

Pinging ? with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jane>ping 192.168.1.1

Pinging ? with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jane>ping 68.52.0.6

Pinging ? with 32 bytes of data:

Reply from 68.52.0.6: bytes=32 time=8ms TTL=253
Reply from 68.52.0.6: bytes=32 time=13ms TTL=253
Request timed out.
Reply from 68.52.0.6: bytes=32 time=8ms TTL=253

Ping statistics for Où?:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 13ms, Average = 9ms

C:\Documents and Settings\Jane>ping 68.52.0.6

Pinging ? with 32 bytes of data:

Reply from 68.52.0.6: bytes=32 time=14ms TTL=253
Reply from 68.52.0.6: bytes=32 time=8ms TTL=253
Reply from 68.52.0.6: bytes=32 time=7ms TTL=253
Reply from 68.52.0.6: bytes=32 time=8ms TTL=253

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 14ms, Average = 9ms

C:\Documents and Settings\Jane>ping 68.52.0.5

Pinging ? with 32 bytes of data:

Reply from 68.52.0.5: bytes=32 time=7ms TTL=253
Reply from 68.52.0.5: bytes=32 time=9ms TTL=253
Reply from 68.52.0.5: bytes=32 time=7ms TTL=253
Reply from 68.52.0.5: bytes=32 time=7ms TTL=253

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 9ms, Average = 7ms

C:\Documents and Settings\Jane>ping 66.218.71.114

Pinging ? with 32 bytes of data:

Reply from 66.218.71.114: bytes=32 time=86ms TTL=49
Reply from 66.218.71.114: bytes=32 time=85ms TTL=49
Reply from 66.218.71.114: bytes=32 time=86ms TTL=49
Reply from 66.218.71.114: bytes=32 time=86ms TTL=49

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 86ms, Average = 85ms

C:\Documents and Settings\Jane>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Jane>tracert 66.218.71.114

Tracing route to over a maximum of 30 hops

1 7 ms 7 ms 8 ms No resources.

C:\Documents and Settings\Jane>tracert yahoo.com
Unable to resolve target system name yahoo.com.

C:\Documents and Settings\Jane>
 
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K

Kent Lichty

I just want to add that the EXACT SAME THING happened to me! My kids
have their own computer (running XP Pro), which has worked perfectly
for 2 years or so. About a week ago (April 23 or so) my daughter tells
me that she cannot connect to the internet. Well, I go take a look and
she is right, neither she nor I (I have a user account on it also) can
connect, but my son has absolutely no problem connecting with his
account! All of us have the exact same "administrator" rights. The
problem is bizarre! My situation is the exact same as that described
by Marshall4 in his post. All of my TCP/IP set-up looks perfect and is
the same for all accounts. Under my account I can "ping" anywhere just
fine, but I cannot telnet anywhere. When I try I get some weird error
about lacking a resource or something.

I called everybody I could think of for about a week: DSL provider,
Router vendor, Dell, etc. Nobody was any help. All pretty much agreed
that it sounded like an operating system problem. Today I gave up
trying to figure it out and reinstalled XP.

My best guess is that this is some adware/spyware program being
unusually malicious. My kids had allowed a lot of spyware/adware to
get on the system so I don't really mind re-installing. But I would be
curious to hear if anybody else has experienced this problem

Jim said:
Try the following from a command line (under both accounts, to be safe):

ipconfig /flushdns

HTH

Jim


Marshall4 said:
I am using XP home with 2 accounts. I'm typing this under my user name
and have full email and internet acess.
My wife's account suddenly lost internet access last week. Can't use
iexplorer - get the 'Page cannot be displayed' error. Email down too. But
only on her user name - mine still works. Settings exactly the same.
Used the Internet Explorer troubleshooter and Test TCP/IP configuration
and think I've narrowed the problem down.
Under my wife's account:
I can ping any IP address on the internet with success (i.e. yahoo.com 66.218.71.114)
Can't ping with with a host name "Unable to resolve target system name". (yahoo.com).
I can ping the DNS server (68.52.0.6)!

Under my account all the above tests work.

Why is host name resolution failing under my wife's account logon, but not
on mine? We have the exact same settings in iexplorer/tools/internet
options/connections/LAN settings: automatically detect settings. We have
the exact same settings in TCP/IP properties: Obtain an IP address
automatically, Obtain DNS server address automatically. I even tried
setting 'Use the following DNS server address' to my DNS server IP address
(found with the ipconfig/all command) and it didn't work. What am I
missing?
-------------------------------------------------------------------------
This account can connect to the internet:

C:\Documents and Settings\Dad>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SATURN
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nash01.tn.comcast.net
Description . . . . . . . . . . . : CNet PRO200WL PCI Fast Ethernet Adap
ter
Physical Address. . . . . . . . . : 00-08-A1-00-2F-C7
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.52.0.6
68.52.0.5
Lease Obtained. . . . . . . . . . : Wednesday, April 14, 2004 10:41:37 P
M
Lease Expires . . . . . . . . . . : Tuesday, April 20, 2004 10:41:37 PM

C:\Documents and Settings\Dad>
--------------------------------------------------------------

This account can't connect to the Internet:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SATURN
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nash01.tn.comcast.net
Description . . . . . . . . . . . : CNet PRO200WL PCI Fast Ethernet Adap
ter
Physical Address. . . . . . . . . : 00-08-A1-00-2F-C7
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.52.0.6
68.52.0.5
Lease Obtained. . . . . . . . . . : Wednesday, April 14, 2004 10:41:37 P
M
Lease Expires . . . . . . . . . . : Tuesday, April 20, 2004 10:41:37 PM

C:\Documents and Settings\Jane>ping 127.0.0.1

Pinging ? with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jane>ping 192.168.1.100

Pinging ? with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jane>ping 192.168.1.1

Pinging ? with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jane>ping 68.52.0.6

Pinging ? with 32 bytes of data:

Reply from 68.52.0.6: bytes=32 time=8ms TTL=253
Reply from 68.52.0.6: bytes=32 time=13ms TTL=253
Request timed out.
Reply from 68.52.0.6: bytes=32 time=8ms TTL=253

Ping statistics for Où?:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 13ms, Average = 9ms

C:\Documents and Settings\Jane>ping 68.52.0.6

Pinging ? with 32 bytes of data:

Reply from 68.52.0.6: bytes=32 time=14ms TTL=253
Reply from 68.52.0.6: bytes=32 time=8ms TTL=253
Reply from 68.52.0.6: bytes=32 time=7ms TTL=253
Reply from 68.52.0.6: bytes=32 time=8ms TTL=253

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 14ms, Average = 9ms

C:\Documents and Settings\Jane>ping 68.52.0.5

Pinging ? with 32 bytes of data:

Reply from 68.52.0.5: bytes=32 time=7ms TTL=253
Reply from 68.52.0.5: bytes=32 time=9ms TTL=253
Reply from 68.52.0.5: bytes=32 time=7ms TTL=253
Reply from 68.52.0.5: bytes=32 time=7ms TTL=253

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 9ms, Average = 7ms

C:\Documents and Settings\Jane>ping 66.218.71.114

Pinging ? with 32 bytes of data:

Reply from 66.218.71.114: bytes=32 time=86ms TTL=49
Reply from 66.218.71.114: bytes=32 time=85ms TTL=49
Reply from 66.218.71.114: bytes=32 time=86ms TTL=49
Reply from 66.218.71.114: bytes=32 time=86ms TTL=49

Ping statistics for Où?:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 86ms, Average = 85ms

C:\Documents and Settings\Jane>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Jane>tracert 66.218.71.114

Tracing route to over a maximum of 30 hops

1 7 ms 7 ms 8 ms No resources.

C:\Documents and Settings\Jane>tracert yahoo.com
Unable to resolve target system name yahoo.com.

C:\Documents and Settings\Jane>
 

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