1 dead pixel (LCD)

[Guest]

I just bought my first LCD from Newegg.com and was disappointed to see 1 dead
pixel.

Their policy states they cannot replace if they is at least 8 dead pixels.

Anyone have any success stories at getting them to exchange for another
replacement? Or, do you think it's even worth doing it?

 

[philo]

I just bought my first LCD from Newegg.com and was disappointed to see 1 dead
pixel.

Their policy states they cannot replace if they is at least 8 dead pixels.

Anyone have any success stories at getting them to exchange for another
replacement? Or, do you think it's even worth doing it?

my monitor has a dead pixel...
the only time i even notice is if the screen is black
during the boot process...

if they do not cover one dead pixel in the warrantly
i doubt they exchange it...nor do it think you will even notice it once
you start using it

 

[Leythos]

I just bought my first LCD from Newegg.com and was disappointed to see 1 dead
pixel.

Their policy states they cannot replace if they is at least 8 dead pixels.

Anyone have any success stories at getting them to exchange for another
replacement? Or, do you think it's even worth doing it?

That's why you only buy a LCD that you can see in the store BEFORE you
take it home. Circuit City has a 14 day unconditional return policy, I had
to return 3 Toshiba 17" wide screen laptops before I got one without a bad
pixel.

Almost every vendor states that X number of bad pixels are acceptable
before they will consider replacing the unit.

 

[Quaoar]

I just bought my first LCD from Newegg.com and was disappointed to
see 1 dead pixel.

Their policy states they cannot replace if they is at least 8 dead
pixels.

Anyone have any success stories at getting them to exchange for
another replacement? Or, do you think it's even worth doing it?

Nope, no hope. In any event, you will soon forget that it is there.
Well, unless you have circled it with a marker.

Q

 

[null]

Almost every vendor states that X number of bad pixels are acceptable
before they will consider replacing the unit.

The vendor may say that, but if the monitor isn't satisfactory, and they
won't replace it, I suggest contacting the Secretary of State, Better
Business Bureau, and Attorney General in the states that newegg and the
monitor's vendor are incorporated in, and filing a complaint.

It may not help, but it won't hurt either.

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[Leythos]

The vendor may say that, but if the monitor isn't satisfactory, and they
won't replace it, I suggest contacting the Secretary of State, Better
Business Bureau, and Attorney General in the states that newegg and the
monitor's vendor are incorporated in, and filing a complaint.

It may not help, but it won't hurt either.

It's kind of one of those buyer-beware things - it's been common practice
for as long as LCD's have been available for computers, they have
guidelines on how many in each area of the screen, one in the center is
often acceptable where two in the center would not. Ones on the edge of
the screen are permitted before replacement.

That's why I always purchase an LCD where there is an unconditional return
policy or where I can see the unit in operation BEFORE I purchase it.

Complaining to the BBB or AG may help, but don't count on it.

 

[McGillacutty]

Nope, no hope. In any event, you will soon forget that it is there. Well,
unless you have circled it with a marker.

Q

I bought an LCD 17" Monitor made by NU and it had one bad pixel right ut of
the box. The local dealer said that probably nothing would be done be the
manufacturer but he would try. After many calls to everyone who would talk
to him and being sluffed off to people up the line, he eventually got in
contact with someone fairly high in the company who agreed that they would
replace the monitor. I now have a fully functional monitor.

To those who say you won't notice it I say Bullshit! Once you know it is
there you WILL be aware of it all the time. The people who saw it at the
store where I bought it said that after noticing it the first time were
drawn to it each and every time they tested the monitor.

You have to keep after them.

 

[Guest]

So I guess I am stuck with the unit.

It's kind of one of those buyer-beware things - it's been common practice
for as long as LCD's have been available for computers, they have
guidelines on how many in each area of the screen, one in the center is
often acceptable where two in the center would not. Ones on the edge of
the screen are permitted before replacement.

That's why I always purchase an LCD where there is an unconditional return
policy or where I can see the unit in operation BEFORE I purchase it.

Complaining to the BBB or AG may help, but don't count on it.

 

[Jupiter Jones [MVP]]

Ryan;
You are well within industry standards.so contacting BBB etc will do nothing
but waste your time.
You could return it according to their return policy.
If you attempt to get a replacement, the replacement may be worse and still
be within tolerance.
Determine immediately if the one pixel is really a problem and then act
accordingly.

 

[V Green]

Return it for another reason.

Don't even talk about dead pixels-

A strategy that works is to spend a little
more $$ on a better display, tell them the one
you bought is too washed-out or something and
you want to exchange if for the (slightly) more
expensive one.

 

[guestuser]

One pixel? You can actually see one dead pixel? Forget about returning the
display. If their policy is that there must be 8 dead pixels, then there
must be 8 dead pixels. What brand is the display? I just recently
purchased a Samsung 910T and it is awesome. Newegg got it to me in 5 days
and the price was at least $150 less than buying at Circuit City, which did
not even have one on the floor, but could order it for me if I was willing
to wait two weeks for it.

By the way, in a completely unrelated matter, has anyone noticed how
incredibly annoying the salespeople are at Circuit City? Maybe it was a bad
day, but the staff at my local Circuit City are bottom of the barrel.

 

[Ryan]

Yep, one dead pixel on the far left side. It's apparent during the boot
process but hard to see when the desktop is showing. But it's annoying to
know that it's there.

 

[Jupiter Jones [MVP]]

Ryan;
Unless you personally pick one that you know has no bad pixels, it is a fair
chance you could get a replacement with more bad and/or in a worse position.

Try lightly tapping behind the bad pixel.

 

[Bill Sharpe]

Look on the bright side! You have 786,431 good pixels and one bad one.

I've had one bad pixel for a couple of years now. Only shows up on a
black screen. Never even considered returning the unit.

Bill

So I guess I am stuck with the unit.

 

[Bob I]

In that case send it back and get a CRT, THEY don't have DEAD pixels.

 

[DevilsPGD]

In message <[email protected]> "Ryan"

I just bought my first LCD from Newegg.com and was disappointed to see 1 dead
pixel.

Their policy states they cannot replace if they is at least 8 dead pixels.

Anyone have any success stories at getting them to exchange for another
replacement? Or, do you think it's even worth doing it?

Personally, I'd just return it -- You don't need to mention the dead
pixel, just return it without explanation.

 

[Raymond J. Johnson Jr.]

| In message <[email protected]> "Ryan"
|
| >I just bought my first LCD from Newegg.com and was disappointed to see 1
dead
| >pixel.
| >
| >Their policy states they cannot replace if they is at least 8 dead
pixels.
| >
| >Anyone have any success stories at getting them to exchange for another
| >replacement? Or, do you think it's even worth doing it?
|
| Personally, I'd just return it -- You don't need to mention the dead
| pixel, just return it without explanation.
|
|
| --
| Can I get a w00t w00t?

And get one in return with two dead pixels?

 

[DevilsPGD]

In message <[email protected]> "Raymond J. Johnson

And get one in return with two dead pixels?

Then return it too.

*shrugs*

I've owned 6-7 laptops, a 18" LCD (4 years old now), a 20.1" LCD (about
a month ago), plus my grandmother and both parents all use LCDs.

To date we have seen a grand total of zero dead pixels.

That being said, I've never bought cheapo LCDs, I've always gone with a
major brand. Many of the cheap brands are rumoured to be buying LCDs
that major manufacturers rejected in QC, so that could be why so many
people have continual dead pixel problems.

 

[Leythos]

I've owned 6-7 laptops, a 18" LCD (4 years old now), a 20.1" LCD (about
a month ago), plus my grandmother and both parents all use LCDs.

To date we have seen a grand total of zero dead pixels.

That being said, I've never bought cheapo LCDs, I've always gone with a
major brand. Many of the cheap brands are rumoured to be buying LCDs
that major manufacturers rejected in QC, so that could be why so many
people have continual dead pixel problems.

I've bought many laptops for myself and clients and I've averaged 1:2 for
ones that come with at least one dead pixel - Toshiba, Compaq, IBM,
Clones, etc... When it comes to LCD's, laptop or stand alone, if I can't
see it running in the store I don't buy it - unless the store has an
Unconditional return policy.

 

[DevilsPGD]

In message <[email protected]> Leythos

I've bought many laptops for myself and clients and I've averaged 1:2 for
ones that come with at least one dead pixel - Toshiba, Compaq, IBM,
Clones, etc... When it comes to LCD's, laptop or stand alone, if I can't
see it running in the store I don't buy it - unless the store has an
Unconditional return policy.

I might be just especially lucky then -- I've had a Toshiba, a number of
Gateway laptops (600YGR, a few 600YG2s, and a 675), a Dell for my g/f,
my dad has a Compaq (which I assisted him select/purchase). I believe
my parents both have Samsung LCDs on their desktops. Not a clue what my
grandmother has, but it's 15" and 3-4 years old now.

My 4 year old 18" LCD was a Compaq, I'm currently on a Dell 2005FP
(20.1" widescreen). I've yet to see a dead pixel any one of these.

I've seen a number of bad ones at friends' places, but always when they
bought the cheapest they could find.