"Marie Robinson" said in news:
[email protected]:
Like a few other posts I've read tonight, my new Dell
suddenly stopped sending emails, but continues receiving,
through Outlook 2000. We have cable with a Linksys
Broadband Router, Norton is not running. We've spent
many hours checking, re-profiling, uninstalling, re-
installing. This has been going on for a week. Cable
ISP repeatedly says it's a software problem. I'm
concerned because these posts regarding sending problems
are getting no responses--how do we all resolve this if
it is a software problem? How do we even find out what
the heck these error messages are even telling us? My
complete message below:
The TCP/IP connection was unexpectedly terminated by the
server. (Account: 'charter.net', SMTP
server: 'smtp.charter.net', Error Number: 0x800ccc0f
"Norton is not running."
I'll presume that you are talking about Norton's firewall product (Personal
or Internet Security versions).
By implication that means Norton is installed. Norton will eventually go
brain dead. For those that shutdown Windows when they are done at the end
of work or at night, they probably don't see ccApp.exe going brain dead too
often. For those that simply leave their computers running whether or not
in standby mode, eventually they have to reboot because Norton is
interferring.
Sometimes disabling Norton will get the Internet connections working again,
sometimes not, but reenabling it to regain firewall protection will kill the
connections again, anyway. Sometimes all connections gets refused (but you
won't see anything in its logs because it is brain dead and can't log
anything rather than running okay and blocking the connections). Sometimes
just one application can no longer make a connection, but deleting its app
rule in Norton and recreating it when Norton's prompts doesn't help. I got
some info from Symantec on how to stop (not just disable) and restart Norton
Internet Security (NIS) but have found that only works sometimes.
To stop NIS:
pskill.exe ccApp.exe
net stop "Symantec Proxy Service"
net stop "Symantec Event Manager"
To restart NIS:
start "Symantec Common Client" /b "C:\Program Files\Common
Files\Symantec Shared\ccApp.exe"
net start "Symantec Event Manager"
net start "Symantec Proxy Service"
If disabling NIS doesn't work, you can try the above restart commands in a
..bat file. pskill.exe is a free utility from SysInternals where you can
specify the process by name to kill (because I wanted the batch file to run
without me having to use Task Manager to find the process ID). Sometimes
this works, sometimes not. Because it sometimes doesn't work (but a reboot
does), I suspect Symantec either did not provide all the info that I needed
to know how to completely unload, stop, and restart NIS. The really old and
mostly worthless trick of configuring NIS to *not* load automatically on
startup and instead use a shortcut in the Startup menu has never worked for
me to resolve connectivity issues with NIS (and was a trick primarily to
target 95-based Windows).
If disabling NIS doesn't work then try restarting it. Otherwise, you'll
have to reboot to get NIS to initialize correctly and recover from its brain
dead state. As a result, I've finally given up on NIS after 3 years and
will be looking for an alternative firewall (and it won't be ZoneAlarm which
has almost as many critical problems). Sygate Personal and Kerio might a
couple that I'll next trial.
You might also disable virus scanning of outbound e-mails. Norton
Anti-Virus (NAV) also uses the common client application (ccApp.exe) that
can go brain dead. Usually NAV without NIS installed seems to run better.
It's not just ccApp.exe that seems to go dead. Sometimes it is their
ccPxySvc.exe (transparent proxy). In many way, I wish Symantec had not
chosen to use a transparent proxy (which requires hijacking some common
ports, like 25, 80, 110, 443, etc.). I'd rather have a non-transparent
proxy that I can configure myself. The idea was that computer users are
complete idiots and cannot figure out how to use a proxy so all control must
be removed from the users and the product must be hidden from the users.
