0x00000044 error on HP D330 with XP

[Francesca]

We have a network of 400 PCs. The PCs log into Novell servers using
Novell Client 4.9 sp1a and also a Windows NT server, administering the
domain. All PCs have McAfee antivirus, which is automatically updated.
We have recently been rolling out HP D330 PCs running Windows XP SP1
(with all patches and updates applied). They come with 2 x 128MB of
RAM and we have installed an extra single 256MB module in each.

A number of these new PCs have started automatically rebooting,
approximately once a week (usually on a Thursday!). The PCs seem to be
clustered in particular areas and were put in at similar times, but
are not all from the same batch. On restart, a message is displayed
informing the user that the PC has recovered from a serious error. On
examination of the system and software event logs, we get the
following:

Save Dump, Event IDs 1001 and 1003, "The computer has rebooted from a
bugcheck. The bugcheck was: 0x00000044 (0x81a5b878, 0x00000d60,
0x00000000, 0x0000000)."

The Mini Dump analysis reports the following:

----- 32 bit Kernel Mini Dump Analysis

DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 10656000
PfnDataBase 80c51000
PsLoadedModuleList 80543530
PsActiveProcessHead 80545578
MachineImageType 0000014c
NumberProcessors 00000001
BugCheckCode 00000044
BugCheckParameter1 81a5b878
BugCheckParameter2 00000d60
BugCheckParameter3 00000000
BugCheckParameter4 00000000
PaeEnabled 00000000
KdDebuggerDataBlock 805353e0
MiniDumpFields 00000dff

TRIAGE_DUMP32:
ServicePackBuild 00000100
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 000024c8
ThreadOffset 00002720
CallStackOffset 00002978
SizeOfCallStack 0000046c
DriverListOffset 00003078
DriverCount 0000007a
StringPoolOffset 000054b0
StringPoolSize 000010b0
BrokenDriverOffset 00000000
TriageOptions 00000041
TopOfStack eee25b94
DebuggerDataOffset 00002de8
DebuggerDataSize 00000290
DataBlocksOffset 00006560
DataBlocksCount 00000003


Windows XP Kernel Version 2600 (Service Pack 1) UP Free x86 compatible
Kernel base = 0x804d4000 PsLoadedModuleList = 0x80543530
Debug session time: Thu May 27 14:22:21 2004
System Uptime: 0 days 6:20:36
start end module name
804d4000 806aa280 nt Checksum: 001E311B Timestamp: Thu
Apr 24 16:57:43 2003 (3EA80977)

Unloaded modules:
eecdf000 eed06000 kmixer.sys Timestamp: unavailable (00000000)
eed7f000 eeda6000 kmixer.sys Timestamp: unavailable (00000000)
ef2d2000 ef2f9000 kmixer.sys Timestamp: unavailable (00000000)
f8c77000 f8c78000 drmkaud.sys Timestamp: unavailable (00000000)
ef7e8000 ef7f5000 DMusic.sys Timestamp: unavailable (00000000)
ef993000 ef9a1000 swmidi.sys Timestamp: unavailable (00000000)
ef399000 ef3bc000 aec.sys Timestamp: unavailable (00000000)
f8ae1000 f8ae3000 splitter.sys Timestamp: unavailable (00000000)
f85d1000 f85db000 imapi.sys Timestamp: unavailable (00000000)
f8889000 f888e000 Cdaudio.SYS Timestamp: unavailable (00000000)
f8368000 f836b000 Sfloppy.SYS Timestamp: unavailable (00000000)

Finished dump check


We have tried removing additional memory modules, updating network,
chipset, audio and graphics drivers and updating the BIOS. We have run
out of things to try! :-( Any help would be greatly appreciated.
Thanks.

 

[Rick \Nutcase\ Rogers]

Hi,

Instead of updating drivers, does the problem still occur if you disable the
sound card in the hardware profile?

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Windows
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone