Your registry might be corrupt (Code 19)

[Guest]

I recently upgraded my home PC from 98 to 2000 Prof. After the upgrade I
could no longer see the CD-ROM drive in Windows Explorer. The device manager
has an error of code 19. I have tried to remove the device and reinstall but
still get the same error.
I have contacted my PC vendor and upgraded my system bios and removed the
drive again with still the code 19 error.
I have referenced the article
http://support.microsoft.com/default.aspx?scid=kb;en-us;270008 and removed
the filters in the registry, did a uninstall of the device and still get code
19.
I also referenced the arcticle
http://support.microsoft.com/default.aspx?scid=kb;en-us;295773 but do not
know how I perform the resolution to see if this resolves my problem.
How do I perform the following:
RESOLUTION
To work around this behavior, enable at least one COM port in the basic
input/output system (BIOS) so that the Serial.sys file can load properly

 

[Dave Patrick]

I don't think that one applies. Either case you just need to make sure the
hardware ports (com ports) are set to 'auto' in cmos setup. Upgrades from
win9x to Windows 2000 almost always fail. Best to blow it all away and go
for the clean install.

To do a clean install, either boot the Windows 2000 CD-Rom or setup disks.
The set of four install disks can be created from your Win2k CD-rom; change
to the \bootdisk directory on the cd-rom and execute makeboot.exe (from dos)
or makebt32.exe (from 32 bit) and follow the prompts.

When you get to the point, delete the existing NTFS and or other partitions
found. After you delete the partition(s) abort the install, then again
restart the pc booting the CD-Rom or setup disks to avoid unexpected drive
letter assignments with your new install.

During Windows 2000 setup, at some point, will want to confirm the previous
operating system for the upgrade; at that point you'll simply insert the
qualified product install CD for it to verify. Then the install will
proceed.

Check the pc, mb or hardware manufacturer's web site for the latest bios and
or Windows 2000 drivers for your devices.

Be sure to apply these to your new install before connecting to any network.

http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx


--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|I recently upgraded my home PC from 98 to 2000 Prof. After the upgrade I
| could no longer see the CD-ROM drive in Windows Explorer. The device
manager
| has an error of code 19. I have tried to remove the device and reinstall
but
| still get the same error.
| I have contacted my PC vendor and upgraded my system bios and removed the
| drive again with still the code 19 error.
| I have referenced the article
| http://support.microsoft.com/default.aspx?scid=kb;en-us;270008 and removed
| the filters in the registry, did a uninstall of the device and still get
code
| 19.
| I also referenced the arcticle
| http://support.microsoft.com/default.aspx?scid=kb;en-us;295773 but do not
| know how I perform the resolution to see if this resolves my problem.
| How do I perform the following:
| RESOLUTION
| To work around this behavior, enable at least one COM port in the basic
| input/output system (BIOS) so that the Serial.sys file can load properly