XP SP2 install messed up Canon MPC600f driver

[Harry66]

After many emails to Canon I finally got someone to admit that they
are aware of the problem with XP SP2 and the MPC600f but they DONT
plan to release a patch or anything unless the needle rises!!

So, I urge all and any to email canon and hassle them to provide a
patch.

Canon Australia has already provided a patch for this problem for the
MPC200 (see below) so why the h**l cant Canon UK for a more expensive
device??

http://www.canon.com.au/support/cus...r/KBArticleForm&File=KB01347&productID=mpc200

 

[FDR001]

If not already found in the meantime, you have a few options t
circumvent this problem temporarily.

1. Roll back to SP1, with several new problems and a new install of th
Canon software.

2. Disable Security Service, which makes the 600F working again excep
for scanning, which becomes terribly slow.

FDR00

 

[R0B]

Thank you for your recent enquiry regarding your Canon product.

In response to your query, please find below a step-by-step guide t
follow in order to solve your problem.

SmartBase devices use a loopback address 127.0.0.2 Only 127.0.0.1 i
accessible after installing the SP2 for Windows XP.

Microsoft released a patch for it as explained in KB884020,
http://tinyurl.com/56333). It will update the Tcpip.sys file.

We hope this information is of use to you. However, should you requir
any further technical assistance, please do not hesitate to contact u
quoting your Incident number.

To contact us via email, click on the following link:

https://self-service.canon-europe.com/uk/login/ss.cgi?LANG=en.

Note: Please do not reply to this email using your "REPLY" tab.

Kind Regards,

Canon U

 

[traceyt509]

Hi,
I also got this e-mail from Canon with an addition saying the patc
wasn't available! I found it and installed it but it made n
difference. I called the SP2 helpdesk and they said Canon should b
working on a new driver but Microsoft are looking at releasing an SP
patch in December! I wonder why some of us are having success an
others aren't? Cheer

 

[Lawyer]

I wrote a letter to Canon netherlands, no reply. I wrote an email t
Canon UK, but help offered was no solution. Unbelievable. However, whe
I start Services in System Management which is in Control Panel of XP
and I start MPService manually, I can print. The signal in the tra
stay on red, i.e. no communication with printer, but strangely enough
when started manually, it works. SO apparently SP2 causes the automati
start of MPService to block. Perhaps this helps some of you folk
elswhere..
bye-bye

 

[traceyt509]

Hi all,

The latest from Canon UK -

Thank you for your recent enquiry regarding your Canon product.
Microsoft released a patch for the problem, but as you have discovered
it did not solve the problem. Canon is aware of the problem, and i
working on a patch. It will be available soon.

Can't wait

 

[GS_ONUR]

Here something else for you to try

Download the lastest driver from canon (keep them)
Now stop Mpservice services. Uninstall the printer.

Reboot is safe mode F8
Clean out anything in the registry under cannon. Delete the key or
value. Delete this file if still have it. Mpservice.exe

Reboot Normally.

If windows xp sp2 see this printer, let it install it.
If ask for your drivers. Try the original drivers first.
If not repeat steps and try the new driver.

Print spool does have to be set on automatic.


Tip if it works by using the old driver. Don’t use express install
on windows update website. It might inadvertently download a new
drive. Use custom instead.


Greg R

How can i find latest driver ? I have looked canon.co.uk
canon-europe.com but i couldn't find it.

 

[frommie]

Canon USA has issued an SP2 Driver Update file entitled 'MultiPAS
F30/F50 Suite Updater for Windows XP SP2' on October 5, 2004.

I wish users of other models not yet updated good luck. If there i
some way to support your efforts please post directions

 

[Pergamon]

The MPC600F is same as american model F50.
There is a patch on the American site for the F50 (www.canon.com)
select Americas and go to download drivers, that also fixes MPC600
problems with XP SP2

My experiences with Canon help desk where absolutely catastrophic
instead of help or any follow up, I got a mail after some days with
link for a customer satisfaction survey. Unfortunately this survey jus
crashed during filling it. Hopeless :-

 

[donbalaan]

For anyone who is using Multipass F20 the fix for me after installing X
SP2 was to edit MpNetIpc.ini, changing 172.0.0.2 to 172.0.0.1 a
described in an earlier post.

Summary:
Issue - After installing XP SP2, I could not print. Print erro
suggested to restart MPServices.exe. Also noticed Explorer would hang.
After editing the ini file - Both issues were gone after a reboot.

Thank you to those who contributed to this thread

 

[R0B]

Hi All,

Canon UK have just posted the patch on their website for the MPC600F
I've just installed it, and it works properly.

Canon need a boot up the $$$$ for their slow service, but to be honest
I'm just glad it's working.

Best wishes to all for Christmas.

Cheers

Robi