This device cannot start (Code 10) USB Canon MP390

[smaye]

I know at one point everything worked fine. Then I started having the
system hang at shutdown and startup. After looking in to it I found
that if I disconnected the USB cable going to the Canon MP390 printer
everything worked fine.

In device manager I found a warning symbol for the USB port the MP390
was on. It showed "This device cannot start. (Code 10)". When I
disconnect the USB printer cable the warning goes away.

I tried the following with no luck:

* XP Help and Support troubleshooter
* Uninstalling the drivers and reinstalling them both with the original
ones I got with the printer and the ones from the Canon website
* Different cables
* Different USB ports


I contacted email support from Canon. They came back with:

Please use these steps to start the MPService:

1. Click OK on the displayed error message.

2. From the Windows desktop, click Start, right-click My Computer and
then select Manage.

3. At the Computer Management window, double-click Services and
Applications.

4. Double-click Services on the right-hand pane.

5. Right-click MPService and then select Start.

6. Right-click on the MultiPASS Status Monitor and then select
Reconnect.


This actually made sense since I had been messing around with some of
the services trying to free up resources and streamline performance. I
was using "The Ultimate Troubleshooter" to guide me. I thought that I
had possibly disabled something that was needed to allow the USB
connection to start.

I went to the Computer Management/Services area as directed, but could
not find the entries for MPService or Multipass status monitor.

The printer works fine except for this hangup at shutdown and startup.
I have to force a manual shutdown to get thru it.

Can someone give me an idea how to troubleshoot further? I really want
to get this thing working correctly again. Thanks.

 

[Gerry Cornell]

Code 10
If the device has a "FailReasonString" value in its hardware key, that
string is displayed as the error message. The driver or enumerator
places this registry string value there. If there is no
"FailReasonString" in the hardware key, the following generic error
message is displayed:

This device is either not present, not working properly, or does not
have all the drivers installed. (Code 10)

Try upgrading the device drivers for this device.

Solution button: Update Driver

To resolve this error code, make sure the device is connected to the
computer correctly. For example, make sure all cables are plugged in
fully and that all adapter cards are properly seated. Follow the
suggested solution button and update the device driver. It may be
possible to remove the device and redetect it using the Add New Hardware
wizard.

Driver set available here:
http://snipurl.com/k8so

--


Hope this helps.

Gerry
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