M
marcus
Below is a string from a Comcast chat session concerning
the problems I am having. As of right now I am thinking I
need to unistall my scanner drivers and re-install, but I
don't know what else to do....
Anyone here have any solutions???
Marcus
***********************
Posts: 4 Registered: Apr 20, 2004
Reply
Looking for some help here. Recently my compaq presario
6031 became very slow to start up after logging in.
Basically I log in, Northon AV comes up disabled, and
everything sits there for 3-4 mintues, then the scarnner
starts up, Northon AV becomes enabled, and I am online.
Task manager shows nothing eating CPU useage.
First I used system restore to a former point. This worked
for a couple reboots, then it was back.
Then I thought it was because of Compaq's easy key
application taking up 99% of the CPU, which was supposed
to be fixed in SP1, but apparently didn't work, so I just
unistalled the whole easy key application. This didn't
work. So I downloaded every windows update available, and
this didn't work either.
I then uninstalled other applications that launch during
start up, which I don't need, and this didn't help.
I think played with msconfig and eliminated apps not
necessary from start up list. This didn't help.
I think dowloaded Spybot, and cleaned things up there. I
then downloaded another HijackThis to clean up the rest of
the registry. Still didn't work.
I also noticed that sometimes WIA and scanner drivers can
cause slow start up, so I unchecked WIA and and plug N
play services to verify this wasn't a problem, but it
still started up slow.
I am now stuck and don't know what else to do.
I noticed postings on sites stating that Northon AV 2002
works better with a specified or static IP address, but I
don't know if this will work with Comcast's DHCP server.
I also thought about uninstalling/reinstalling Northon AV,
the canon canoscan sw, and the nikon sw, but I'm not sure
this will help either.
Any thoughts?
Me Re: XP SP1 slow to start up Apr 20, 2004 3:30 PM
Posts: 1,693 From: fed up with recurring red dots....
Registered: Jul 10, 2003
Reply
Commom problem with Norton A/V 2003 or earlier...
Symantec KB Document ID:2003100708212113
Last Modified:04/01/2004
JohnD Re: XP SP1 slow to start up Apr 20, 2004 9:36
PM
Posts: 860 From: Elk Grove Vil, IL
Registered: Jun 30, 2003
Reply
I have NAV 2002 connecting with a standard dynamic
assigned IP address and am not experiencing your problem.
Here are a couple of thoughts.
1. I noticed initializing USB devices can add a little
time to boot-up.
2. I assume you are using Windows XP. (Let us know if you
have the "Pro" version.) You could try deleting
the "prefetch" files in the Windows\Prefetch directory and
see if that might help. They will be automatically
recreated if needed.
3. You mentioned you are online when you boot up. Do you
have Outlook Express loading when you boot up? If you
disabled Windows Messenger (this is not the Messenger
Service which you dont want running), this can cause OE to
load very slowly.
Anonymous Re: XP SP1 slow to start up Apr 21, 2004
11:21 AM
Posts: 4 Registered: Apr 20, 2004
Reply
Thanks for the suggestion, I had high hopes. I read the KB
note from Symantec, and it said to replace a ccEvtMgr.exe
file, but apparently I don't have this file anywhere on my
PC, so this didn't help.
Also, I disabled Northon in msconfig in services and
startup, but this didn't seem to solve the slow start up
issue either, so I am wondering if it is even Norton
related now.
CajunTek Re: XP SP1 slow to start up Apr 21, 2004
11:25 AM
Posts: 1,624 From: Arlington Texas
Registered: Oct 7, 2003
Reply
See this
http://support.microsoft.com/default.aspx?kbid=819634
Anonymous Re: XP SP1 slow to start up Apr 21, 2004
11:26 AM
Posts: 4 Registered: Apr 20, 2004
Reply
John D,
When I do actually boot up, I am not connected to the
internet. It waits until everything has started up to
actually connect. Usually 3-4 minutes. I know it has
connected when I hear my scanner boot up (on USB), then
Norton becomes enabled, and I am connected.
XP Pro confirmed. I can try the prefetch idea...
Don't use outlook express at all. Use office Outlook, but
it does not start up until launched.
Also, went into Win Messenger and told it not to start up
automatically, but this did nothing either.
I'll try the prefetch idea, but I am now wondering if I
should uninstall the scanner drivers and try that as well.
Marcus
CajunTek Re: XP SP1 slow to start up Apr 21, 2004
11:34 AM
Posts: 1,624 From: Arlington Texas
Registered: Oct 7, 2003
Reply
Did you look at the link I provided.. Others with NAV or
NIS are having this problem...
Anonymous Re: XP SP1 slow to start up Apr 21, 2004
11:35 AM
Posts: 4 Registered: Apr 20, 2004
Reply
Cajun Tek,
Read the article and I can try win update again, but when
I started this troubleshooting late last week, I went to
windows update, and updated everything listed, even that I
didn't really need.
Also, if NAV and this security patch were the problem,
then when I removed NAV from start up and told the service
not to start thru msconfig, it still didn't help. Does
this prove that NAV is not the problem? I don't know.
Marcus
Message was edited by: Anonymous
the problems I am having. As of right now I am thinking I
need to unistall my scanner drivers and re-install, but I
don't know what else to do....
Anyone here have any solutions???
Marcus
***********************
Posts: 4 Registered: Apr 20, 2004
Reply
Looking for some help here. Recently my compaq presario
6031 became very slow to start up after logging in.
Basically I log in, Northon AV comes up disabled, and
everything sits there for 3-4 mintues, then the scarnner
starts up, Northon AV becomes enabled, and I am online.
Task manager shows nothing eating CPU useage.
First I used system restore to a former point. This worked
for a couple reboots, then it was back.
Then I thought it was because of Compaq's easy key
application taking up 99% of the CPU, which was supposed
to be fixed in SP1, but apparently didn't work, so I just
unistalled the whole easy key application. This didn't
work. So I downloaded every windows update available, and
this didn't work either.
I then uninstalled other applications that launch during
start up, which I don't need, and this didn't help.
I think played with msconfig and eliminated apps not
necessary from start up list. This didn't help.
I think dowloaded Spybot, and cleaned things up there. I
then downloaded another HijackThis to clean up the rest of
the registry. Still didn't work.
I also noticed that sometimes WIA and scanner drivers can
cause slow start up, so I unchecked WIA and and plug N
play services to verify this wasn't a problem, but it
still started up slow.
I am now stuck and don't know what else to do.
I noticed postings on sites stating that Northon AV 2002
works better with a specified or static IP address, but I
don't know if this will work with Comcast's DHCP server.
I also thought about uninstalling/reinstalling Northon AV,
the canon canoscan sw, and the nikon sw, but I'm not sure
this will help either.
Any thoughts?
Me Re: XP SP1 slow to start up Apr 20, 2004 3:30 PM
Posts: 1,693 From: fed up with recurring red dots....
Registered: Jul 10, 2003
Reply
Commom problem with Norton A/V 2003 or earlier...
Symantec KB Document ID:2003100708212113
Last Modified:04/01/2004
JohnD Re: XP SP1 slow to start up Apr 20, 2004 9:36
PM
Posts: 860 From: Elk Grove Vil, IL
Registered: Jun 30, 2003
Reply
I have NAV 2002 connecting with a standard dynamic
assigned IP address and am not experiencing your problem.
Here are a couple of thoughts.
1. I noticed initializing USB devices can add a little
time to boot-up.
2. I assume you are using Windows XP. (Let us know if you
have the "Pro" version.) You could try deleting
the "prefetch" files in the Windows\Prefetch directory and
see if that might help. They will be automatically
recreated if needed.
3. You mentioned you are online when you boot up. Do you
have Outlook Express loading when you boot up? If you
disabled Windows Messenger (this is not the Messenger
Service which you dont want running), this can cause OE to
load very slowly.
Anonymous Re: XP SP1 slow to start up Apr 21, 2004
11:21 AM
Posts: 4 Registered: Apr 20, 2004
Reply
Thanks for the suggestion, I had high hopes. I read the KB
note from Symantec, and it said to replace a ccEvtMgr.exe
file, but apparently I don't have this file anywhere on my
PC, so this didn't help.
Also, I disabled Northon in msconfig in services and
startup, but this didn't seem to solve the slow start up
issue either, so I am wondering if it is even Norton
related now.
CajunTek Re: XP SP1 slow to start up Apr 21, 2004
11:25 AM
Posts: 1,624 From: Arlington Texas
Registered: Oct 7, 2003
Reply
See this
http://support.microsoft.com/default.aspx?kbid=819634
Anonymous Re: XP SP1 slow to start up Apr 21, 2004
11:26 AM
Posts: 4 Registered: Apr 20, 2004
Reply
John D,
When I do actually boot up, I am not connected to the
internet. It waits until everything has started up to
actually connect. Usually 3-4 minutes. I know it has
connected when I hear my scanner boot up (on USB), then
Norton becomes enabled, and I am connected.
XP Pro confirmed. I can try the prefetch idea...
Don't use outlook express at all. Use office Outlook, but
it does not start up until launched.
Also, went into Win Messenger and told it not to start up
automatically, but this did nothing either.
I'll try the prefetch idea, but I am now wondering if I
should uninstall the scanner drivers and try that as well.
Marcus
CajunTek Re: XP SP1 slow to start up Apr 21, 2004
11:34 AM
Posts: 1,624 From: Arlington Texas
Registered: Oct 7, 2003
Reply
Did you look at the link I provided.. Others with NAV or
NIS are having this problem...
Anonymous Re: XP SP1 slow to start up Apr 21, 2004
11:35 AM
Posts: 4 Registered: Apr 20, 2004
Reply
Cajun Tek,
Read the article and I can try win update again, but when
I started this troubleshooting late last week, I went to
windows update, and updated everything listed, even that I
didn't really need.
Also, if NAV and this security patch were the problem,
then when I removed NAV from start up and told the service
not to start thru msconfig, it still didn't help. Does
this prove that NAV is not the problem? I don't know.
Marcus
Message was edited by: Anonymous