XP, HP, and Kingston can't get along.

[Guest]

I need help making a HP dc5000 workstation, a HP 3500 color laserjet printer,
and a Kingston flash drive work together.

The computer is a HP dc5000 workstation. Config = 512Mb ram / 40 Gb Seagate
ST340014A hdd / 2.8 Ghz P4 / Video - NIC - Sound is on board.

The flash drive KUSBDTI/128 DataTraveler 2.0 Full Speed.

The printer is a HP Color Laserjet 3500.

Our team installed 400 of these systems in our school district. I have 5
that will not work correctly. The user can boot their system without
problems. They insert the flash drive and XP makes it's "I found something"
sound and attempts to load the drivers. The following message is found :
USB device not recognized (Yellow!) One of the USB devices attached to this
computer has malfunctioned and Windows does not recognize it. It shows
unknown device. Try reconnecting the device and replace it if it fails. The
problem is, the flash drive works fine with other computers.

Kingston advised us to removed the printer and plug the flash drive in
first. Then plug the printer in. That works, the drive is seen without
problems and the printer prints. Once you remove the flash drive, you cannot
replace it without again unplugging the printer and letting the computer find
the drive first.

We would like to be able to read the drive without jumping through hoops. I
have looked in cmos and haven't noted anything different between the computer
that works vrs the one that doesn't . I have also reloaded the computer from
restore disks supplied by the manufacturer and that didn't help. They have
the lastest patches/updates.

Any suggestions?

Thanks,

Rigel

 

[D.Currie]

I need help making a HP dc5000 workstation, a HP 3500 color laserjet
printer,
and a Kingston flash drive work together.

The computer is a HP dc5000 workstation. Config = 512Mb ram / 40 Gb
Seagate
ST340014A hdd / 2.8 Ghz P4 / Video - NIC - Sound is on board.

The flash drive KUSBDTI/128 DataTraveler 2.0 Full Speed.

The printer is a HP Color Laserjet 3500.

Our team installed 400 of these systems in our school district. I have 5
that will not work correctly. The user can boot their system without
problems. They insert the flash drive and XP makes it's "I found
something"
sound and attempts to load the drivers. The following message is found :
USB device not recognized (Yellow!) One of the USB devices attached to
this
computer has malfunctioned and Windows does not recognize it. It shows
unknown device. Try reconnecting the device and replace it if it fails.
The
problem is, the flash drive works fine with other computers.

Kingston advised us to removed the printer and plug the flash drive in
first. Then plug the printer in. That works, the drive is seen without
problems and the printer prints. Once you remove the flash drive, you
cannot
replace it without again unplugging the printer and letting the computer
find
the drive first.

We would like to be able to read the drive without jumping through hoops.
I
have looked in cmos and haven't noted anything different between the
computer
that works vrs the one that doesn't . I have also reloaded the computer
from
restore disks supplied by the manufacturer and that didn't help. They
have
the lastest patches/updates.

Any suggestions?

Thanks,

Rigel

I think your next call is going to be to HP and for a change, the printer
mfg can't point fingers at the computer mfg since they're the same. This
sounds a lot more like a hardware issue than a software one, or at least not
an OS one.

If Kingston knew about it, chances are HP also knows and they may have a
solution.

 

[Guest]

Thank you for your quick reply. I will make that call now. I didn't know if
there was some software setting I can tweak somewhere. Thanks.

 

[D.Currie]

Probably is, but it may be a bios thing or something to do with the printer
software, and HP would be a better resource for those sorts of things.

If HP has a discussion board, check there, too. This could be one of the
things users have figured out that the mfg doesn't want to admit to yet.

 

[Yves Leclerc]

I think the problem could be related to a few things:

1) Not enough power supplied over the USB portrs in order to have both the
USB flash drive and the HP printere connected.
You could try a powered hub to see if this could solve your problem.

2) Most USB printers "replace" USB file so that they can place their
enhanced port drivers (DOT....).