Word startup problem

[Guest]

I had this problem with one of my computers now it’s on the other. Looking
for some help. When I try to start up word or send a message in outlook I get
a box that looks like something is being uploaded and a message that says
“Word is currently recovering your documents†then another message says “Word
failed to start correctly last time….†Then “Do you want to start in safe
mode?†Is this a Bug, Worm, Virus or something you can help me with? Any help
would be appreciated.

Already tried the following;
Open Word:-

1]On the Help menu, click Detect and Repair.

To restore the program shortcuts to the Windows Start menu, make sure
the Restore my shortcuts while repairing check box is selected.

2]Click Start.

I also removed XP office and installed it and the problem is still there!??

 

[Graham Mayor]

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then locate the
cause of the crash (probably an add-in or a corruption in the normal
template) See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

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Graham Mayor - Word MVP

My web site www.gmayor.com

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