Word as editor shutting off

[Outlook, eh?]

Hello,
I have a user who keeps having Word as the email editor uncheck by itself,
no matter how many times we reset it.

What causes this?
What is the solution?

XP PRO Sp2, Office 2003

 

[jim mcveigh]

Hi,
I am having the same issue all across my user-base.
They are all using Outlook 2000, it started a few weeks ago - the tick in
"use word as email editor" keeps coming off at random times.
Most annoying as our email template is a word document.
Would really appreciate any help anyone can give on this issue.
thanks
Jim

 

[Outlook, eh?]

Hey Jim,
Have you tried closing down all Office products, renaming the email.dot
and/or normal.dot, and then restarting Outlook to see if the the new template
corrects the issue? I haven't had a chance to try it...

 

[jim mcveigh]

Hi,
No i havent tried that yet. All the users in each branch share an email.dot
as their default email template. Yet this issue does not affect them all at
the same time.
I will contact a user and rename their normal.dot and see if that helps, as
each user has their own normal.dot.
Currently the only way to fix the issue is to get them to put the tick back
in, then ask them to log off and on again.
thanks for your reply.
Jim

 

[jim mcveigh]

Hi,
just heard from my test user that the tick has come off again so ernaming
normal.dot didnt work.
I have also given them a brand new desktop profile and this didnt work either.

Jim

 

[jim mcveigh]

OK i think i have found an answer.
For some reason updating the clients to the latest version of Adobe Reader
has got rid of the problem.
This doesnt make much sense but an Office repair and patch did not fix this
issue, but going from adobe 7 to 8.12 stopped it.
Dont make any sense to me at all.
regards
jim

 

[jim mcveigh]

Hi,
Well the problem has come back again on one of my test users.
So adobe only "fixed" it for a week.
I have no idea what is causing this
Anyone out there who can help?
regards
Jim