Outlook 2003 SP3 Word as default editor - Replying to email

[Non-profit Tech guy]

We have encountered this with a couple of our clients. When replying to an
email received the original email text is blank. The headder is still there
but the text is missing. If we shut off word then when we reply the text is
there. This also happens when we forward the email. If uncheck word 2003 as
the editor it is fine.

This does not happen all the time. We can receive two emails from the same
external user and it reply's fine one time and the next it does not.

Anyone know of a fix? Thank you.

 

[Raj]

The answer lies in your question.
It might be an issue with word, however check these options.

Have you customized outlook with themes, check by making some changes.
swich to plain text or HTML
perform detect and repair for word.
check if word behave in a different way.

keeps us informed.

 

[Non-profit Tech guy]

No customization
New profile, New Office install
Did a office 2003 repair
It will work if I switch off Word as the default editor but not when its the
default editor

 

[Brian Tillman]

We have encountered this with a couple of our clients. When replying
to an email received the original email text is blank. The headder
is still there but the text is missing. If we shut off word then
when we reply the text is there. This also happens when we forward
the email. If uncheck word 2003 as the editor it is fine.

Do you have any Word add-ins?

 

[Non-profit Tech guy]

No add-ins
I even started outlook with /cleanclientrules /noextensions /nocustomize

but when I start it with /safe it does not have the issue.

 

[Brian Tillman]

but when I start it with /safe it does not have the issue.

That's a fairly definite sign you do have an add-in.