WMP and IE problem

[Guest]

I am running Windows Vista Home Premium edition.

I recently un-installed the McAfee AntiVirus program which was preloaded and
installed AVG AntiVirus.

From the moment I have un-installed McAfee, WMP does not run. Also IE does
not execute Javascripts on the Web-pages. The gadgets on Windows SideBar have
stopped working.

Any suggestions?

 

[Guest]

You almost certainly have a bunch of detritus left over from McAfee. If their
installer is flawed it won't remove all components. I do not know what they
might have done to Media Player, but to get Java Script to run in IE again
you probably need to remove the McAfee scriptproxy browser helper object. My
guess is that they removed the binary, but not the links to it.

The binary for the scriptproxy is at C:\Program Files\McAfee\VirusScan
Enterprise\scriptcl.dll. See if that is there still and if so get rid of it.
Then you also need to delete the following registry keys:
HKEY_CLASSES_ROOT\CLSID\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}

If you run these two commands from an elevated command prompt it should
delete both for you:
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Browser
Helper Objects\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}" /f

reg delete HKCR\CLSID\{7DB2D5A0-7241-4E79-B68D-6309F01C5231} /f

Hopefully that will get IE working again so you can go to McAfee support web
site and complain about WMP. Does it give you any error messages that might
help figure out what is wrong?

 

[Charlie Tame]

Just a guess but with versions of Zone Alarm you had to turn it off and
reboot before uninstalling, else the firewall protected itself and couldn’t
be removed... you were left with the firewall still running as last
configured but with no control panel for it

In that case the procedure was to disable option (ZA run at startup) and
then reboot, ensure it was not running and then uninstall. This makes some
sense for a security product BUT does cause some users problems.

Perhaps MacAfee is the same and you may have to reinstall or kill some
service according to a procedure to get it to quit

Personally this is a procedure I tend to follow when uninstalling anything -
stop it first and reboot.


Charlie