With SP1 is "SP1" ever not displayed

[David M. Marcovitz]

I was teaching a class last night, and one of my students tried to load a
presentation from her Mac onto our lab's PCs, running Office 2003. The
presentation would not open, and I immediately suspected SP1. SP1 had
been loaded in that lab, but when I went to About PowerPoint, it did not
list SP1 after the version number. Now our IT folks are saying that SP1
is indeed installed (and always has been) because when they try to
install it, they get a message that says: "This update has already been
applied or is included in an update that has already been applied," and
the title of the box that pops up is "Office 2003 Service Pack 1 (SP1)."

My question: is it possible that SP1 is installed even though SP1 does
not appear after the version number in About PowerPoint?

--David

--
David M. Marcovitz
Director of Graduate Programs in Educational Technology
Loyola College in Maryland
Author of _Powerful PowerPoint for Educators_
http://www.loyola.edu/education/PowerfulPowerPoint/

 

[Sonia]

What happens if they open PowerPoint and go to Help > Check for Updates? I'm
wondering if it could be something weird like Office having been installed
without PowerPoint, SP 1 installed, and then PowerPoint installed. There might
be something odd about that sequence. What is the full build number displayed
under Help > About? Mine is (11.6361.6360) SP1.
--

Sonia Coleman
Microsoft PowerPoint MVP Team
Autorun Software, Templates and Tutorials
http://www.soniacoleman.com

 

[David M. Marcovitz]

Good guess, but that's not it. I'm fairly sure that Office was installed
all at once (including PowerPoint). Additionally, the other Office apps
don't list SP1 in their About boxes either.

I tried going to Help > Check for Updates, but I don't have
administrative privileges, so it wouldn't let me check. I'm not sure how
the IT folks have been doing it because they have been trying to push SP1
out over the network. So far, they have been unsuccessful, but now they
are claiming that they weren't successful because it has already been
done. I don't believe them without seeing SP1 in the About box.

--David

--
David M. Marcovitz
Director of Graduate Programs in Educational Technology
Loyola College in Maryland
Author of _Powerful PowerPoint for Educators_
http://www.loyola.edu/education/PowerfulPowerPoint/

 

[Chirag]

Some mumbles:
1. Could it have happened that PowerPoint was installed after SP1 was
applied?
2. Could it have happened that SP1 was partially applied?

You might want to try to uninstall SP1 and reinstall it but SP1 is not
available in the list of installed programs so I don't know how you can
uninstall it.

- Chirag

PowerShow - View multiple PowerPoint slide shows simultaneously
http://officeone.mvps.org/powershow/powershow.html

 

[David M. Marcovitz]

Thanks. I would guess that #2 is the correct answer. I doubt that #1 is
the answer. I think that previous failed attempts to install SP1 left
enough residue to fool the system into thinking that SP1 is there when
it's not. --David

--
David M. Marcovitz
Director of Graduate Programs in Educational Technology
Loyola College in Maryland
Author of _Powerful PowerPoint for Educators_
http://www.loyola.edu/education/PowerfulPowerPoint/